Ict Desktop Support Officer

2 weeks ago

Sydney Western Suburbs, Australia Nepean Blue Mountains Local Health District Full time

**Employment Type**: Permanent Full Time

**Position Classification**: Analyst

**Location**: Nepean Hospital

**Remuneration**: $90,582.00 - $105,637.00 per annum

**Hours Per Week**: 38

**Requisition ID**: REQ462391

**Applications Close**: 11/02/2024
- With _
**_CORE_**:

- Values of _
**_C_**:

- ollaboration, _
**_O_**:

- penness, _
**_R_**:

- espect and _
**_E_**:

- mpowerment, _
- working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role._

**What we can offer you (for eligible employees)**:

- Accrued Day Off (ADO) (for full time employees)
- Opportunity for extra tax savings through Salary Packaging
- Novated Leasing
- Great education opportunities through Education Training Service which offers over 110 courses each year
- Access to our Employee Assistance Program (EAP) for staff and family members
- Fitness Passport

**What you'll be doing**:
In this role the Desktop Support Officer will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to the Service Level Agreement. The Desktop Support Officer must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problems, situations, or when appropriate, escalate or route them to appropriate ICT staff members.

An eligibility list may be created for future vacancies.

**About us**:

- Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean and Blue Mountains and Lithgow Region.

***

**All NSW Health workers are required to have completed a primary course (2 doses) of a Therapeutic Goods Administration (TGA) approved or recognised COVID-19 vaccine (except for the Janssen COVID-19 vaccine which is approved by the TGA as a single dose primary course). New applicants must have completed the vaccination course prior to commencement with NSW Health or provide an Australian Immunisation Register (AIR) Immunisation History Statement certifying the worker cannot have any approved COVID-19 vaccines available in NSW. A NSW Health agency may require further information about the medical contraindication (including but not limited to an Immunisation Medical Exemption form - IM011 form).**

***

**Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.**

**Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.**

**Selection criteria to be addressed**:

- Demonstrated ability as a multi-skilled ICT Desktop Support Officer in a highly diverse team along with the ability to be self-motivated and work in an unsupervised environment as an independent, self-managed ICT Support Officer.
- Demonstrated approach to ensuring relevant and up to date working knowledge of IT industry trends and services.
- High-level detailed knowledge of PC hardware operations, mobile workforce configuration and hardware troubleshooting techniques.
- Proven ability to take ownership of all assigned calls and work through all issues, always remaining focussed on the customer, ensuring regular updates whilst knowing when to ask for support to resolve calls.
- Demonstrated 3+ years working in ICT support roles and advanced knowledge of local area networking and file server configuration along with a proven understanding of Cyber Security best practises.
- Proven ability to support a variety of users with divergent needs and skill levels. Translate user needs into viable solutions, work independently and as part of a project team, work collaboratively to make necessary decisions and respond to emergency situations effectively.
- Demonstrated approach to communicate technical and complex information in verbal and written form, accurately troubleshoot and diagnose technology issues in a complex networked environment, identify trends and make suggestions for technical modifications to resolve existing and future problems.

**Need more information?

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