Ict Desktop Support Officer

3 weeks ago

Sydney, Australia NSW Government -Nepean Blue Mountains Local Health District Full time

**Employment Type**: Temporary Full Time (Until 30/06/2024 with possibility of extension)

**Position Classification**: Analyst

**Location**: Nepean Hospital

**Remuneration**: $1,668.88 - $1,957.41 per week

**Hours Per Week**: 38

**Requisition ID**: REQ420476

**Applications Close**: 04/09/2023
- With _
**_CORE_**:

- Values of _
**_C_**:

- ollaboration, _
**_O_**:

- penness, _
**_R_**:

- espect and _
**_E_**:

- mpowerment, _
- working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role._

**What we can offer you (for eligible employees)**:
***
- Accrued Day Off (ADO) (for full time employees)
- Opportunity for extra tax savings through Salary Packaging
- Novated Leasing
- Great education opportunities through Education Training Service which offers over 110 courses each year
- Access to our Employee Assistance Program (EAP) for staff and family members
- Fitness Passport

**What you'll be doing**:
Are you a talented, passionate IT Professional who is looking to work in a dynamic support position? Nepean Blue Mountains Local Health District is looking for an experienced ICT Desktop Support Officer so if this sounds like you, we invite you to explore this opportunity.

The Desktop Support Officer is responsible for providing front-line technical support to end-users and responding to and resolving service tickets in a timely manner. To be successful in this role, you are someone who has a technical background, excellent problem-solving skills, the ability to work independently and within a team environment.

If you are an experienced professional with drive and passion, who enjoys working with customers and your team to ensure customer service needs are met, projects are delivered and that you and the team make real innovative change that meets or exceed the needs of the organisation, we have the perfect job for you
- An eligibility list may be created for future vacancies.

**About us**:

- Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean and Blue Mountains and Lithgow Region.

**All NSW Health workers are now required to have received 3 doses of an approved COVID-19 vaccine or have an approved medical contraindication certificate. You will be required to provide a record of your COVID-19 vaccination**
***
**status if successful.**

**Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.**

**Selection criteria to be addressed**:

- Demonstrated ability as a multi-skilled ICT Desktop Support Officer in a highly diverse team along with the ability to be self-motivated and work in an unsupervised environment as an independent, self-managed ICT Support Officer
- Demonstrated approach to ensuring relevant and up to date working knowledge of IT industry trends and services
- High-level detailed knowledge of PC hardware operations, mobile workforce configuration and hardware troubleshooting techniques
- Proven ability to take ownership of all assigned calls and work through all issues, always remaining focussed on the customer, ensuring regular updates whilst knowing when to ask for support to resolve calls
- Demonstrated 3+ years working in ICT support roles and advanced knowledge of local area networking and file server configuration along with a proven understanding of Cyber Security best practises
- Proven ability to support a variety of users with divergent needs and skill levels. Translate user needs into viable solutions, work independently and as part of a project team, work collaboratively to make necessary decisions and respond to emergency situations effectively
- Demonstrated approach to communicate technical and complex information in verbal and written form, accurately troubleshoot and diagnose technology issues in a complex networked environment, identify trends and make suggestions for technical modifications to resolve existing and future problems

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