Associate Director, Client Success Australia

3 days ago

Adelaide, Australia Think Research Corporation Full time

This position is remote and based in Adelaide Australia.

The Company

***Think Research is an industry leader in delivering knowledge-based digital health software solutions. Our mission is to organize the world’s health knowledge so everyone gets the best care. We create cutting-edge, evidence-based healthcare technology solutions that support the clinical decision-making process, standardize care, and improve patient outcomes. For over a decade, our cloud-based, EMR-agnostic digital tools have empowered clinicians around the world and positively impacted millions of patients across the continuum of care - including primary physician care, acute care hospitals and surgical suites as well as community and seniors care. We are proud to serve as a trusted health system partner to a rapidly growing, global client base that spans five continents across more than 13,000 healthcare facilities, with a clinical audience of over 300,000 doctors, nurses and pharmacists. If you are looking to improve patient care and are passionate about technology — look no further.

Why Us?
- ** **It's not every day that you have the chance to change the way your friends and family are cared for - Make an impact
- Be a part of the digital disruption happening in healthcare and do challenging, meaningful work
- We’re growing, and so will you with leaders who will support your development through mentorship and other opportunities
- Collaborative, creative, dynamic and flexible work environment, with a start-up spirit

The Role

We’re looking for a world class Associate Director, Client Success to join our team and help continue building Think Research’s success.

The Associate Director, Client Success is a critical, customer-facing role. In this role, you will build and maintain excellent client relationships through your portfolio of clients. You will be accountable for the success of the customer, boost usage and adoption of our platform, share best practices, and continuously drive value for our clients. This is a cross-functional role that links our Sales, Development, Marketing, Delivery and Product teams to our customers through proactive account management.

You Will Have The Opportunity To:

- Provide an exceptional experience to our customers, providing strategic direction to our customers and our team, while focusing on rcustomer adoption trends, sentiment, and mining opportunities for deeper engagement
- Act as the trusted partner for our customers - provide insights to customers to ensure that they get the most out of our platforms with the aim of helping grow our customer base at the same time
- Advocate and represent the voice of the customer to provide input into core products and product roadmap, while helping to inform our marketing and sales process
- Collaborate closely with cross-functional team members to support renewals and expansion opportunities
- Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
- Develop and deliver presentations to external clients and stakeholders with recommendations gathered for analyzing client information and data
- Track client health and status within the CRM platform and other tools
- Oversee the operational excellence of your clients
- Support development and execution of a client success strategy with a cross-functional team
- Define and drive strategic quarterly goal initiatives. Monitor tracking of goal completion and progress and work collaboratively to remove barriers to goal accomplishment where feasible; responsible for overseeing goals and quarterly accomplishments for individuals on the team
- Develop, track, and report on relevant KPIs on a monthly basis
- Grow: Think Research is an exciting company, offering many opportunities for career progression

***

What You Will Bring
- 5 years of experience in the Health Care sector (working with healthcare clients and stakeholders)
- 2+ years of relevant client success/project management or account management experience (preferably in a SaaS Software environment)
- Exceptional interpersonal skills and the ability to deal with internal and external issues in a professional manner
- Expert in verbal and written communications with all levels of leadership
- Comfortable executing initiatives without clearly defined guidelines, bringing new solutions, and building relationships in a startup environmentStrong client service experience
- A track record of customer happiness, success, and satisfaction.
- Experience with change management and adoption methodologies
- Confidence, with an ability communicate with a technical audience and healthcare focused sponsors
- A driven, dedicated teammate with creative ideas to inspire customer adoption
- Proven experience in building strong internal and external relationships

***

Think Research and all subsidiaries are proud to be an equal opportunity employer and is committed to creating a diverse and inclusi

  • Client Director Health Adelaide

    1 week ago

    Adelaide, South Australia National Australia Bank Full time

    In this Client Director position, reporting to the State Executive you will; Have strong business development and relationship management skills, professionally representing the business in direct client interactions as well as in associated business, community, and social networks.Undertake management of a select number of our most valuable customer...

  • Associate Director

    1 day ago

    Adelaide Region SA, Australia Edge Recruitment (SA) Pty Ltd Full time

    Global property company - Continuous learning initiatives to invest in your career - Highly attractive remuneration package **The company**: A leading global real estate/property services provider is seeking an experienced and talented individual to join their team as an Associate Director of the retail and commercial property management...

  • Associate Director, Commercial

    4 days ago

    Adelaide, Australia Underwood Executive Full time

    Realise Value in Commercially Robust Contracts - Make your Mark with the Largest Regional Infrastructure Project in SA **A high-profile opportunity to establish a legacy in a critical project, providing economic, environmental and social benefits to all of SA.** Northern Water (NW) aims to provide a new, climate independent water source for the Far North,...

  • Mas3 Associate Director, Brand Sa 646094

    2 weeks ago

    Adelaide, South Australia Government Of South Australia Full time

    MAS3 Associate Director, Brand SA 646094 Department of State Development Job reference: 646094Location: 5000 - ADELAIDEJob status: OngoingEligibility: Open to Everyone About us: The Department of State Development is working to shape South Australia's future by driving economic growth.Our role is to ensure that South Australia capitalises on the...

  • Associate Director to Director, Valuation

    7 days ago

    Adelaide Region SA, Australia Colliers International Full time

    Company Description At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results. With circa 9,000...

  • Customer Success Director

    4 days ago

    Adelaide, South Australia Xero Full time

    About the RoleWe are seeking an experienced Customer Success Director to lead our Partner Success team and drive outstanding partner experiences and results for Xero.

  • Associate Director of Pharmacy

    2 weeks ago

    Adelaide, Australia SA Health Full time

    **Job no**: 892134 **Work type**: Full time **Location**: Adelaide CBD **Categories**: Allied and Scientific Health **Central Adelaide Local Health Network** **Statewide - SA Pharmacy** - **Salary: AHP5 - $127,346.00 - $139,281.00 p.a. + Superannuation & Salary Sacrifice Benefits**: - **SA Pharmacy - CALHN**: - **Full Time, Permanent Role** **About the...

  • Associate Director, Funding

    4 days ago

    Adelaide, Australia Underwood Executive Full time

    Establish Quantitative Pricing Models Using Techno-Economic Attributes - Position Commercial Viability & Drive Decision Confidence - Make your Mark with the Largest Regional Infrastructure Project in SA **Contribute to this critical project through the translation of complex modelling into understandable insights for a diverse range of...

  • Associate Adviser

    3 days ago

    Adelaide CBD, Australia Perks People Solutions Full time

    Full-time, perm position in brand new office, Adelaide CBD location - Come join a fun & collaborative team! **About Perks** Perks is recognised as one of the largest, privately-owned mid-tier accounting and wealth advisory firms in Australia. The Perks Team works towards its vision of helping people and private businesses to grow and prosper. Perks has...

  • Client Success Manager

    6 days ago

    Adelaide, South Australia Food and Wine Full time

    We're looking for a Client Success Manager to join our Adelaide team at Domain. In this role, you'll have the opportunity to own a portfolio of residential real estate agency clients across the state. Your focus will be on driving revenue growth, deepening customer relationships, new product adoption, and brand loyalty through a combination of phone and...

  • Director, Major Client Group, Adelaide

    5 days ago

    Adelaide, South Australia Commonwealth Bank Full time

    You are a relationship builder, passionate about nurturing a client base and building new business.We are proud to support businesses across Adelaide to build successful futures.Manage a key portfolio in our Major Client Group looking after diversified clients with borrowing requirements $50m. Do work that matters Here you'll provide meaningful solutions...

  • Healthcare Sector Manager

    2 days ago

    Adelaide, South Australia National Australia Bank Full time

    Job Summary:National Australia Bank is seeking a seasoned professional to lead our Client Director role in Adelaide. This position offers a unique opportunity to leverage your business development expertise and relationship management skills to drive growth and expansion within the healthcare sector.About the Role:This is an exciting opportunity for a...

  • Client Associate

    3 days ago

    Adelaide Region SA, Australia Dentsu Aegis Network Full time

    The purpose of this role is to assist the team in their day to day duties and coordination of campaigns and initiatives Job Title: Client Associate **Job Description**: Part of Dentsu Group, dentsu International is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in...

  • Education Director

    1 week ago

    Adelaide, South Australia Government Of South Australia Full time

    Department for Education Job reference: 648022Location: - VARIOUS -Job status: Long Term ContractEligibility: Open to Everyone The Department for Education is seeking to fill multiple Education Director positions providing leadership to various portfolios across South Australia.This is an exciting and rewarding opportunity for highly experienced, high...

  • Education Director

    4 days ago

    Adelaide, South Australia Government of South Australia Full time

    Department for Education Job reference: 648022Location: - VARIOUS -Job status: Long Term ContractEligibility: Open to Everyone The Department for Education is seeking to fill multiple Education Director positions providing leadership to various portfolios across South Australia. This is an exciting and rewarding opportunity for highly experienced,...

  • Private Client Associate

    14 hours ago

    Adelaide, South Australia Piper Alderman Full time

    Our high performing, and busy Private Client Services team in Adelaide is growing and we are looking for a driven individual with significant relevant experience to play a senior role in our team. Our industry leading partners are STEP members and have been regularly recognised in Best Lawyers and Doyle's Guide, so this is an exciting opportunity to take the...

  • Associate Director

    3 days ago

    Adelaide Region SA, Australia WSP Australia Full time

    Leadership role in an expanding, national team - Landmark health, commercial and defence projects - Flexible/family-friendly hours, supportive working from home environment **The Opportunity**: Join our team of intelligent and collaborative Changemakers and make your mark on tomorrow! Our Property and Buildings team is a world-leading management and...

  • Client Manager

    4 days ago

    Adelaide Region SA, Australia Dentsu Aegis Network Full time

    The purpose of this roles is to support the Client Director in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners. Job Title: Client Manager **Job Description**: When you join dentsu, Asia...

  • Associate Director, Business Finance Partnering

    4 days ago

    Adelaide, Australia SA Health Full time

    **Job no**: 892148 **Work type**: Full time **Location**: Adelaide CBD **Categories**: Administration, Business and Management, Procurement and Supply Chain and Contract Management, Accounting and Finance, Project and Program Management - **Department for Health and Wellbeing - Corporate and Infrastructure - Procurement Supply Chain & Finance (PSCF)**: -...

  • Financial Accounting Manager

    5 days ago

    Adelaide, South Australia Government of South Australia Full time

    About the RoleThe Government of South Australia seeks a highly skilled and experienced accounting professional to fill the role of Financial Accounting Manager. This position is part of the Finance and Partnerships Directorate, leading the Financial Accounting team to ensure the integrity of all accounting processes and systems.The successful candidate will...