State Operations Manager

7 months ago

Dandenong, Australia Grays Full time

Grays has an opportunity for a highly motivated and experienced operations manager to join us in our newly created State Operations Manager position. Reporting to the Operations Director, you will manage our warehouse and auto operations in Victoria across two sites - Dandenong and Laverton North. You will work collaboratively with all divisions within Grays, in particular our sales and customer service departments to deliver and efficient, high quality and positive customer and employee experience.

Your key deliverables will include delivering service excellence, driving process and customer experience improvements across the operations division in Victoria, managing the team and ensuring the safe operation of our Victoria sites. This is a challenging, critical role within Grays with endless opportunities to collaborate, contribute, influence and impact within a dynamic, complex and interesting setting.

**In this role you will be responsible for**:

- Overseeing the day-to-day function of the state operation and assisting the state Head of Sales.
- Ensuring Sales Managers and BDMs are regularly informed of sales & inventory activity.
- Oversight of warehouse and yard maintenance and activities; operational staff, processes and systems and ensuring the office and facilities operations run efficiently and effectively.
- Overseeing the effective booking in allocation of vendor stock and effective asset removal.
- Managing, developing and engaging operations team members and team leaders to support them to succeed in their roles.
- Ensuring customers and visitors enjoy a positive experience on site with friendly and efficient service.
- Ensuring all operations are secure from internal and external theft and that Grays security and privacy policies are complied with.
- Building and maintaining positive, productive and accountable stakeholder relationships in order to drive process, health and safety and customer experience improvements.
- Taking a proactive role in ensuring the achievement of metrics and KPIs, quality assurance and continuous improvement.
- Ensuring compliance with Grays WHS policies, procedures, and state Occupational Health & Safety legislation.
- Contributing to a positive, proactive, customer focused and accountable culture at Grays.

**We’re looking for someone who has**:

- Demonstrated success in a similar management position.
- Ability to motivate, influence and negotiate with others to achieve excellent operations and customer service outcomes.
- The ability to establish and maintain positive and productive relationships with stakeholders.
- Excellent written and verbal communication skills.
- High level interpersonal skills, with an approachable and collaborative approach.
- Excellent organisational skills.
- The ability to remain positive and lead by example in challenging situations.

**What’s in it for you?**
- Progress your career in a dynamic and growing Australian ecommerce company during an important period in our customer experience journey.
- Generous paid parental leave with no minimum tenure requirements.
- The opportunity to learn and develop through participation in Grays projects, people leadership sessions and access to a wide range of online learning modules.
- Grays is committed to supporting flexibility for all employees, whether they work behind a desk or in our warehouses and yards. Our Flex at Grays flexibility guidelines help our people to get the balance right for your individual circumstances in the context of your role and team. At Grays, our starting position with flexible work requests is “how can we”. Ask us about flexibility at Grays in your interview.

**About Grays**

Grays is an Australian online auction company, selling a wide range of vehicles and offering a huge range of consumer, industrial and commercial goods, direct from manufacturers and distributors. We offer our customers great value and convenience and our vendors an efficient alternative sales channel.

We employ team members throughout Australia in our network of warehouses, distribution centres and offices.
- Please note, all successful applicants will be required to undergo right to work, bankruptcy and Australian Criminal History checks. Only short-listed applicants for this role will be contacted._

Schedule:

- Monday to Friday

Application Question(s):

- How much notice are you required to give your current employer?
- What's your expected annual base salary?

Work Authorisation:

- Australia (preferred)

Work Location: In person

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