Learning & Development Specialist - Cx

6 months ago

Melbourne, Australia Xero Full time

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

**How you’ll make an impact**

In this role you’ll be responsible for supporting the design of world leading learning experiences for our global customer experience teams. This role sits within the _award winning CX L&D Design team_. Some of the presitigious awards to name a few are: *LearnX Platinum for Onboarding Programme *LearnX Platinum for Customer Experience Training *Brandon Hall Silver Best New Hire Onboarding Program.

Xero’s Customer Experience (CX) Team is made up of CX Specialists, based in NZ, AU, US, and UK, who work together to provide 24/7 support to Xero users. We aim to provide beautiful experiences for our customers and make it easy for them to see how Xero adds value to their business.

Your work will ensure that learning for customer experience teams is sustainable, scalable and engaging. Your work will enable Xero employees in these teams to develop the skills, behaviours and experiences they need to achieve their goals and to do the best work of their lives. You’ll ensure the learning is set up to enable the agility to adapt in a fast-paced environment and you’ll bring innovative digital ideas into the CX L&D team.

**What you’ll do**:

- Design and develop learning experiences that accelerate and improve speed to competency, uplift workforce capability and engagement, and build capability which leads Xeros to thrive, grow and delight for years to come. This role requires the ability to move with an agile approach in a changing environment, whilst obsessively focusing on driving world class outcomes for Xero through beautiful learning experiences for our people.
- As part of a team, you’ll design learning programmes to support the Xero Customer Experience (CX) teams in their roles and maintain stakeholder engagement throughout the process. These programmes are typically categorised into two areas
- Onboarding & Development - Team members have the technical learning about Xero and skills they need to perform their roles, including customer service skills
- Product and Business change - Team members are prepared to support new Xero products or business processes
- Conduct robust discovery analysis to produce engaging and effective learning solutions that are fit for purpose
- Your passion for the human experience and creativity in learning, means you’ll design and develop learning experiences that are highly effective and increase capability for Xero
- Maintain learning programmes, frameworks, systems and resources to ensure they are effective, fit for purpose and aligned with industry best practice
- Analyse feedback and evaluations to drive action to ensure continuous improvement of learning
- Contribute to ideas and tasks for CX and CX strategic projects to improve Xero Customer Experience for our teams and for our customers.
- Maintain a keen understanding of L&D trends, developments and best practices through
- professional organisations, educational opportunities and personal networks.

**Success looks like**:

- Onboarding & development - Xero CX team members are competent in their roles and can find the knowledge they need.
- Product and business change - Xero CX team members are prepared to support new Xero products or business processes.
- A commitment to teamwork and assisting others
- Design and development of world leading learning experiences with feedback being scored highly on evaluations as well as impacting on key business measures and feeding into continuous improvement loops.

**What you’ll bring with you**:

- Proven experience in high level design, storyboard and content development
- Ability to create a wide range of learning including e learning utilising a wide range of tools including Articulate 360
- Experience in assessing learning outcomes built into the learning is preferred
- You’ll be resourceful, finding creative ways to build learning solutions that meet the challenges of a fast-paced environment
- A passion for designing awesome learning experiences that will inspire and delight our Xeros as well as energised by elevating the skills and talents of our people
- Xero Values - Be kind; embrace our culture where we encourage diversity in a psychologically safe workplace. Voice your own opinion while considering the opinions of others.
- High E.Q. Self-aware, self-regulated, motivated and empathetic, with great interpersonal skills

  • Revenue Strategy Lead

    1 month ago

    Melbourne, Victoria, Australia Culture Amp Full time

    About the Role:Culture Amp is seeking an experienced Revenue Enablement Lead to join our team in APAC. As a key member of our Revenue Enablement team, you will be responsible for crafting and executing a winning product enablement strategy to support our customer-facing teams in the region.Responsibilities:• Own product enablement for our customer-facing...

  • Revenue Enablement Lead

    4 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Culture Amp, the world's leading employee experience platform, is revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Our innovative approach empowers companies to transform employee engagement, drive performance management, and develop high-performing teams.We are looking for an experienced professional...

  • Global Enablement Strategist

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    This is an exciting opportunity to join Culture Amp as a Global Enablement Strategist in the APAC region. With our company continuing to grow rapidly, we need experienced professionals like you to help us succeed.**Company Overview**Culture Amp is a leading company in Australia that empowers employees and organizations to thrive. We're committed to fostering...

  • Technical Lead for Software Engineering at Culture Amp

    3 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    About UsCulture Amp is the world's leading employee experience platform, empowering companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams.We're backed by leading venture capital funds and have offices in the US, UK, Germany, and Australia. Our innovative approach has earned us...

  • Product Support Specialist

    3 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Ecommerce CX Operations Specialist

    3 weeks ago

    North Melbourne, Victoria, Australia Country Road Group Full time

    Country Road Group (CRG) is embarking on a transformative journey to position itself for growth, leveraging its scale, capabilities, and culture as a House of Brands.We are seeking an experienced Ecommerce CX Operations Specialist to join our team. In this role, you will be responsible for supporting the strategic development and operational execution of...

  • North Service Centre Inspecie Specialist

    5 months ago

    Melbourne, Australia AMP Full time

    North Service Centre Inspecie Specialist If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And...

  • Global Training Experience Developer

    3 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Company OverviewCulture Amp is the world's leading employee experience platform, revolutionizing how millions of employees across thousands of companies create a better world of work. With offices in the US, UK, Germany, and Australia, we empower companies to transform employee engagement, drive performance management, and develop high-performing teams.About...

  • Business Development Manager

    2 weeks ago

    Melbourne, Victoria, Australia Probe CX Full time

    About the RoleWe are seeking an experienced Bid Manager to join our dynamic team at Probe CX. As a key member of our bid management team, you will play a crucial role in delivering winning proposals that drive client success.The successful candidate will oversee bid responses and solution development activities, ensuring all client requirements are met with...

  • Senior Proposal Development Lead

    3 weeks ago

    Melbourne, Victoria, Australia Probe CX Full time

    Unlock Your Potential as a Senior Proposal Development Lead at Probe CXWe are seeking an experienced and skilled Senior Proposal Development Lead to join our team at Probe CX, a leading customer experience and digital transformation provider. As a key member of our Bid Management team, you will play a pivotal role in driving the development of winning...

  • Sales Development Representative, Inbound

    6 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Sales Development Representative, Inbound

    1 month ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Sales Development Representative, Outbound

    6 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Sales Development Representative, Customer

    1 month ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Sales Development Representative, Outbound

    6 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Sales Development Representative, Outbound

    6 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Business Development Specialist for Customer Engagement

    3 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Company OverviewCulture Amp is a world-leading employee experience platform, revolutionizing how millions of employees across thousands of companies create a better world of work.The company empowers businesses of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. With the power of...

  • Customer Service Deliverance Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Probe CX Full time

    About the Role We are seeking a highly skilled Customer Service Deliverance Specialist to join our Probe CX team. Job Overview The primary objective of this role is to provide exceptional service to our customers in an accurate, efficient, and respectful manner on every call, as measured by various performance metrics. Responsibilities Work under the...

  • Product Support Specialist

    6 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Strategic Business Development Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    At Culture Amp, we're shaping the world of work by empowering companies to transform employee engagement, drive performance management, and develop high-performing teams. Our comprehensive employee dataset and people science expertise have made us the go-to platform for innovative businesses like Canva, On, Asana, Dolby, McDonald's, and Nasdaq.We're seeking...