Global Training Experience Developer
3 days ago
Culture Amp is the world's leading employee experience platform, revolutionizing how millions of employees across thousands of companies create a better world of work. With offices in the US, UK, Germany, and Australia, we empower companies to transform employee engagement, drive performance management, and develop high-performing teams.
About the Role
The Customer Trainer/Customer Engagement Solutions Specialist ensures our customers understand and utilize the Culture Amp platform. You will work closely with new and existing clients to deliver engaging training sessions, facilitating their journey from initial onboarding to advanced product usage. This role also partners closely with key internal stakeholders such as Customer Success Managers, Implementation Managers, People Scientists, and Product teams to address customer training needs and ensure ongoing support.
Key Responsibilities
- Deliver Product and Process Training: Facilitate live sessions for customer groups or in 1:1 format for an individual customer organization. Ensure that training sessions are delivered on schedule, within scope, and meet or exceed customer expectations.
- Develop Training Content: Research, ideate, and collaborate to develop training content for live and offline delivery, using instructional design principles. Iterate training content to keep it current with product releases.
- Customize Training Content: Collaborate with clients and internal stakeholders to understand a customer's specific learning objectives and needs, gathering and documenting their requirements to customize training materials accordingly. Ensure that the training approach aligns with the customer's business processes and strategic goals.
- Address Customer Questions and Challenges: Address customer inquiries made to Culture Amp Training to support the learner experience. Act as a primary point of contact during customer training sessions, addressing and resolving any questions or challenges that arise. Work in partnership with relevant stakeholders to ensure a smooth training experience while keeping your team informed of customer feedback and concerns.
- Project Management & Delivery: Create detailed training plans that align with customer requirements and success metrics. Manage customers through these plans to ensure timely delivery and achievement of their training goals.
Required Skills and Qualifications
To be successful in this role, you should have:
- A proven track record of successfully delivering training experiences and enhancing customer onboarding experiences, preferably in a SaaS environment.
- Strong experience in customer training, customer success, or a related field.
- Excellent communication and interpersonal skills to engage effectively with clients, as well as with internal teams and key stakeholders.
- Ability to assess customer needs and adapt training materials accordingly, ensuring relevance and effectiveness.
- Problem-solving abilities and a proactive approach to identifying and addressing training challenges.
Benefits
We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package ($120,000 - $150,000 per year), some of the key benefits we offer are:
- Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success.
- Programs, coaching, and budgets to help you thrive personally and professionally.
- Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people.
- Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work.
- Team budgets dedicated to team building activities and connection.
- Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time.
- Extended year-end breaks: An extended refresh period at the end of year.
- Excellent parental leave and in work support program available from day 1 of joining Culture Amp.
- 5 Social Impact Days a year to make a positive impact on the community outside of work.
- MacBooks for you to do your best & a work from home office budget to spend on setting up your home office.
- Medical insurance coverage for you and your family (Available for US & UK only).
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