Tenancy Support Officer

3 weeks ago

Sydney, Australia NSW Government -Homes Property & Development Full time

**_Do you want your work to make a difference for NSW?_**
- Together, we create thriving environments, communities and economies._
- **Great opportunity to be a key support in the delivery of accommodation to teachers and police officers in rural NSW**:

- **2 x Ongoing full-time opportunities Parramatta and Queanbeyan locations with flexible/hybrid working model**:

- **Salary relative to experience and ranges from $75,992 - $83,211 plus superannuation**

Our NSW Land and Housing Corporation (LAHC) team is currently seeking to appoint **2 x Tenancy Support Officers** within the Housing Services Division to provide administrative support and undertake financial transactional tasks to support the Tenancy Service Officers and the Tenancy Services Branch.

In this role, you will support Tenancy Services Officers in calculating financial charges and managing financial transactions for tenancies including establishing rental payments via salary deduction, processing rental variations as they arise, lodging and reconciling bond payments, and initiating recovery of arrears payments.

You will also act as a point of contact via phone for all general enquiries and provide high-level administrative support to the Tenancy Services team as required.

**About You**

Client service is paramount in our day-to-day efforts, and you will work closely with your team to ensure they are effectively dealing with customer complaints and enquiries. You will ideally have proven experience in a customer service-related role previously particularly dealing with stakeholders over the phone.

You have had exposure to or experience in the real estate industry specifically in property management and or tenancy services. You are an administrative wizz with the ability to manage a multitude of competing priorities at once. While maintaining a calm and positive demeanour.

You have some understanding of accounts payable/accounts receivable, to be able to assist with payments for bond, rent and other related costs. Your verbal and written communication as well as your use of different systems and software including Microsoft Office will allow you to be effective in this role.

Keeping your cool under pressure and being flexible to pivot, learn and support the Tenancy Services Branch with a high volume of enquiries and workload will see you successful in the role. In return, we also offer career development and advancement opportunities.

**Essential Requirements**
- Current NSW Drivers Licence
- Employment screening checks, security or other clearances & health assessments.

For more information read the full Role Description: Tenancy Support Officer

**About Us**
- The _Department of Planning and Environment_’s (DPE) vision is to create thriving environments, communities and economies for the people of New South Wales. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and seeks to embed Aboriginal cultural awareness and knowledge throughout the department._

LAHC is a Public Trading Enterprise within the DPE cluster responsible for the public housing portfolio. LAHC owns and manages the Government’s public housing portfolio of some 125,000 properties within New South Wales.
Housing Services is part of the Land and Housing Corporation (LAHC) and has responsibility for managing the Teacher Housing Authority and NSW Police Force Housing.

Housing Services delivers excellence in housing for key government employees predominantly in rural and remote NSW. We seek to deliver continuous improvement and innovation ensuring customer-focused outcomes and quality accommodation for the government employees and families. We work hard to ensure the accommodation we provide becomes the customer’s home away from home.

**To Apply**

DPE strongly recommends all applicants who can be safely vaccinated for COVID-19, to be so.

**Applications close Thursday, September 14th at 11:55 PM.**
- A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months._

**Looking for more information or assistance in applying?**

Our Diversity team can assist to:

- provide alternative formats to apply
- make adjustments to the recruitment process
- offer information about workplace adjustments and support networks

LAHC is a workplace that values our First Nations employees, their culture and their experiences. We are committed in becoming the employer of choice by creating a safe and welcoming environment. We are committed to work alongside our First Nations communities to support their social, cultural and economic aspirations and as a culturally inclusive workplace, provide a safe environment, where employees feel secure in their own identity, culture and community.

Find us on Facebook, Instagram, and LinkedIn.

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