Head of Business Development and Performance

8 months ago

Sydney, Australia HammondCare Full time

Join one of Australia's most innovative health & aged care providers
- Permanent full-time role based across our Health Services in Northern and South West Sydney
- We are a NSW Health-affiliated organisation with continuity of entitlements

**About HammondCare**

HammondCare is an independent Christian charity that exists to improve the quality of life for people in need. We specialise in aged and dementia care, palliative care, rehabilitation, mental health services for older people, and other related health and aged care services. HammondCare seeks to embed evidence-based best practices in its services and we provide these services through home care, sub-acute hospitals and residential aged care.

Bringing these health, hospital and aged care services together, HammondCare has been able to develop innovative, flexible care models designed to serve people with complex health or aged care needs, regardless of their circumstances. HammondCare works to provide its staff with support, career development opportunities, education, responsibility and recognition, work/life balance, and satisfying roles.

**Essence of the role**

The role of Head of Business Development and Performance works within the Mission and Mission in Action of HammondCare. The two key foci of the role are to:
Advise on business development opportunities within the HammondCare Health portfolio, consistent with the organisation’s approach to strategic planning and in line with HammondCare’s future strategy. This may include remediation of HammondCare’s current services and the commissioning of new services.- Work with the Executive of HammondCare Health and Palliative Care to establish and monitor business performance metrics and procedures that will promote business process improvement and enhanced productivity, within the framework of the provision of high-quality clinical care.

Reporting to the GM - HammondCare Health and Palliative Care, the Head of Business Development and Performance will create strong linkages with managers within the Health portfolio, while also working closely with HammondCare’s Enabling services to achieve success in the role. The incumbent will also be expected to identify and support the development of broader cross-organisational initiatives that leverage HammondCare’s expertise, geographical footprint, reputation and standing within the health and aged care sectors.

This role requires the incumbent to combine a good understanding of HammondCare’s Mission and Mission in Action and future strategic plans for the development of HammondCare’s Services with strong project and business management skills. Business acumen, writing ability, a determination to initiate, direct and drive change and strong relationship-building skills are also important to the success of the role.

**Key Responsibilities**
- Develop and maintain a thorough understanding of the service offerings of HammondCare Health and Palliative Care, including the market opportunity that presents.
- Maintain current knowledge of important legislative changes that will impact the delivery of health and aged care services and develop strategies that will allow HammondCare services to pivot when needed to accommodate and leverage these changes.
- Work with key clinical leaders and managers within HammondCare Health and Palliative Care to streamline how clinical services are delivered, with the primary focus of this role being performance and productivity.
- Develop specific business performance measures, including measures of efficiency and financial performance, and develop these measures into dashboard indicators able to be used by managers and clinicians to drive business process improvements.
- Provide timely financial reporting of team performance and productivity in a way that supports key decision-making in a way that balances both service quality and productivity.
- Be at the forefront of understanding how client management and financial systems can be better integrated in ways that support management and clinicians to use data and develop and derive reports more effectively.
- Work with the Executive of HammondCare Health and Palliative Care to identify new business opportunities that are aligned with HammondCare’s strategy.
- Participate in the business planning process for the development of new/enhanced services, and actively work with management and clinicians to implement, monitor and evaluate new/enhanced services.
- Work effectively with HammondCare’s Enabling Services, especially Finance, ICT, People Services and Marketing.
- Work effectively with other business units within HammondCare, especially HammondCare At Home and Residential services, looking for opportunities for collaboration, and leveraging HammondCare’s expertise, geographical footprint, reputation and standing within the health and aged care sectors.

**Essential/Mandatory Skills and Experience**
- Commitment to engage and align with HammondCare’s Chr

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