General Manager

4 months ago

Sydney, Australia AccorCorpo Full time

**Company Description** Work Your Way to Pullman Quay Grand Sydney Harbour**

Located on Circular Quay with stunning views of Sydney Harbour, **Pullman Quay Grand Sydney Harbour **is a premier five-star hotel offering luxury and elegance featuring luxury suites with fully equipped kitchens and laundry, separate dining and lounge areas, large bedrooms with ensuite and spa bath, and private balconies. The Hotel facilities include a stunning pool, spa and deck area, a 24-hour gymnasium fully equipped with modern high tech equipment, the renowned Q-Dining Restaurant known for refined modern cuisine, and Hyde Hacienda Sydney Bar + Lounge, awarded with two wine glasses for its stunning wine list. The Pullman Quay Grand Sydney Harbour combines upscale comfort with a central location, making it a premier choice to stay in Sydney.

As the **General Manager** of Pullman Quay Grand Sydney Harbour, you will oversee daily operations to ensure the hotel's seamless and profitable function, requiring active engagement in all departments and effective stakeholder management. This role demands a hands-on approach and exceptional leadership skills to guide, coach, and mentor your team, fostering a culture of excellence. You will leverage your premium hotelier experience to champion the Pullman brand, lead a highly engaged team, and deliver a guest experience that aligns with brand standards while maximising operating results.

Reporting to the VP Realty & Asset Management, Accor Apartments and Realty, this position is ideal for a passionate leader with experience in fast-paced, city hotel environments, offering a unique opportunity to shape the future of a prestigious hotel. As General Manager you will be responsible for:

- Managing all facets of the property including revenue management, recruiting & training, customer service and achievement of financial targets
- Leading and developing your team to ensure the hotel's profitability and success, ensuring an engaged team dedicated to driving positive customer sentiment.
- Driving changes and improvements in performance and implementing strategies in line with business objectives
- Creating and building strong relationships with key stakeholders, property owners, guests and regional shared services
- Maintaining excellent product and service standards whilst maximising revenue and balancing expenses
- Acting as a liaison within the local community, representing Accor and fostering community engagement

**Qualifications**
A qualification in hotel management, hospitality management, commerce or business administration would be highly regarded.

**About you**
- Prior General Manager experience and a deep understanding across a range of departments and stakeholder management is essential
- Previous experience in a Strata environment with strong Food & Beverage background to lead the relaunch of Hyde Hacienda Sydney Bar & Lounge and the plan for Q-Dining Refurbishment
- You create environments where your team are encouraged and motivated to be their true self each day
- Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality
- Experience and capability to drive financial growth through skilful & thoughtful strategy
- Comprehension of the key metrics that impact and grow hospitality businesses, using this knowledge to drive top line revenue and motivating your team to do the same

**Diversity, equity and inclusion are paramount to us, and our ambition is to attract, recruit, develop and promote talent.**
**Additional Information** About the Pullman Brand - Pioneering - Transformative**
At Pullman, our world is your playground. Pullman is Pioneering, Stylish, Accomplished, Invigorated. With 155+ Pullman hotels worldwide, our Pullman Hotels & Resorts blend peak performance and personal wellbeing. We offer vibrant places where global nomads can feel at their very best, whether on business or at leisure.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. With over 400 hotels in the Pacific and more than 5,700 across 110 countries, Accor offers limitless opportunities to grow your career. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than

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