Business Development, Major Accounts

6 months ago

Sydney, Australia Archistar.ai Full time

**Company description**

Our technology is redefining the property industry, allowing home builders, developers and architects to save time and money, whilst creating vibrant well designed spaces. Property, building and architecture have remained complex for decades and we strive to solve these problems on a global scale through rapid innovation.

The education and academy platform is a core part of the companies initial growth and is a significant revenue engine, providing an all in one platform to educate, test and accreditate students on various architectural software.

**Requirements**:
**Profile of role**

The role of the Business Development, Major Accounts (SMB) is to meet and exceed productivity, sales and account growth targets inline with company initiatives. This role includes business development, account ownership and contract negotiation with a view to preserve and grow core revenue across Archistar academy and education products. It's expected you will have the experience and capability to work face to face with clients and over the phone respectively. Knowledge and experience across the education sector would be a distinct advantage.

The Sales and Service Experience
- 5-8 years experience selling a SAAS based platform, preferably in the Prop/Info/Fin/ Education tech industries
- History of successfully conducting business development across business segments who have complex decision making structures and multiple users
- Proven ability to build and close sales pipeline for a complex (multi layered) technology solution
- Responsible for managing leads through a defined process in a CRM system
- Research prospective customers prior to first contact to understand their needs and educate them on the benefits of Archistar’s platform technology focusing on the academy and Archistar platform.
- Adept at constantly engaging contacts, conducting product demonstrations and holding negotiations to tailor a flexible platform solution based on a clients needs
- Resourceful and adept at formulating marketing initiatives to continue to source new contacts and engage with existing pipeline with a view to grow customer base
- Managing a customer portfolio with a view to preserve and grow revenue with upsell and cross sales opportunities in the education sector
- Experience and understanding dealing with complex accounts with multiple users typically across a matrix based organisation
- Comfortable facilitating training and discovery sales information sessions in a face to face capacity, to both small and large groups
- Ability to deal with multiple stakeholders including Internal resources to support the acquisition, on-boarding and customer service of customers
- Be conscious and follow through with customer requests on demand and revert them to the appropriate service channel for technical queries
- Be the first port of call for customer contact with a view to support usage and growth of account opportunities
- Follow a prescribed customer touch point strategy to have constant stream of customer contact in view of account education and growth
- Have a ‘customer first’ approach in all your dealings and take a proactive approach to ensure continuity of your subscription sales
- Work with other teams and departments to escalate and follow up on client issues using various technology platforms to log client issues and ensure client is followed up
- Be able to multitask and work with department leaders to support a broad customer base

**Benefits**

Meaningful and challenging work

Commission and incentive scheme

A fast paced environment, where innovation is valued

Supportive management

Flexible working hours

Ability to work from home

Career Growth

Social events and an energetic environment

New office with full suite of perks as part of the ‘Commons’ (George Street Sydney)

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