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Customer Success Associate

4 months ago

Melbourne, Australia Give A Grad A Go Full time

Supportive and hands on training provided
- Hybrid and flexible working hours
- 4 weeks remote working

**Company Profile - MedTech**
Launched in 2015 this dynamic and global startup have since been able to create a healthcare platform that helps patients look for medical professionals they trust. With the co-founders both being surgeons, they knew this platform would be able to help patients make educated decisions when choosing healthcare professionals that are best suited to their needs.

Since launching this global startup have set out on a mission to help over 100 million patients by 2025. This is an exciting time to join with funding just secured to continue growing here in AUS.

**Job Description
- Customer Success Associate**
This exciting role at a global MedTech company is the perfect opportunity to kickstart your career. You will be working closely with your clients in your portfolio and assist them with any enquiries as well as help maximise their potential and benefit with their subscription.

**Key Responsibilities
- Customer Success Associate**
As a Customer Success Associate your responsibilities include but will not be limited to:

- Responsible for your own portfolio of clients
- The point of contact for all inquiries from the accounts in your portfolio
- Build and nature relationships with clients
- Assist clients in maximising the benefits of their subscription
- Manage customer cancellation requests in order to retain the customer
- Work with data to monitor customer health scores
- If you’ve been looking for an opportunity to kick start your career
- this is it_

**Job Requirements - Customer Success Associate**
- Strong experience in customer service or account management
- A real team player and go getter - attitude is everything
- Excellent communication skills and a real problem-solving mindset.
- Must be proactive
- Willingness to learn
- A customer centric mindset (the customer is the most important factor)
- Keen to join a global start up
- An interest in health care is highly desirable but not essential
- Excellent written and verbal communication

**Benefits of the job - Customer Success Associate**
- 25 days leave + 3 days off between Christmas and New Year (plus bank holidays) _+ 1 day annual leave _for each year of service after 1 year (up to 30 day)
- 4 weeks remote working (within 3 hours of your local HQ)
- Be the first to join the founding team in Australia
- Supportive and hands on training provided
- Hybrid and flexible working hours
- 2 weeks Pet-ernity leave offering work from home or flexible working hours to welcome and train your furry friend (Definitely get that puppy you were wanting)
- Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of race, religion, sexual orientation, gender, age, disability, or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this_

INDAUS