IT Help Desk Officer

3 weeks ago

Melbourne, Australia Forensicare Full time

Location: Melbourne

Job type: Full time

Organisation: Forensicare

**Salary**: Salary not specified

Occupation: IT and Telecommunications

Reference: 15954
- Full-time Administration Grade 3
- Salary $77,454 plus 10.5% Super and Annual retention and training payments
- Based at the Thomas Embling Hospital in Fairfield
- A culture where people care

**Job location**

Forensicare is the statutory agency responsible for the provision of adult forensic mental health services across Victoria.

We address the needs of people experiencing mental health issues, the mental health sector, the justice sector and the general community. These services are delivered through inpatient services at Thomas Embling Hospital, community services through the Community Forensic Mental Health Service and prison-based services at several locations. This position will be based at the Thomas Embling Hospital and will be required to work across all Forensicare sites.

**About the Role**:
Forensicare is going through an exciting growth journey, with an energetic passion for service excellence and business improvement. The IT Service Desk Analyst is responsible for efficient and effective resolution of Level 1 and Level 2 IT service desk incidents and to work as part of the service desk team. The IT Service Desk Analyst will be the first point of contact for Forensicare staff who are experiencing IT technical issues

**Duties**:

- Actively respond to telephone calls, Service Desk incidents and client service requests in an efficient and professional manner at all times.
- Accurately log, action and escalate incidents to resolve technical problems.
- Accurately document all solutions to technical issues and processes.
- Management of personal workload to ensure Level 1 Service Levels are achieved and maintained.
- Proactively work with the Service Desk Lead to triage and manage priority/business critical incidents logged with the Service Desk.

**About You**:

- Demonstrated desktop hardware and software support skills
- Demonstrated practical experience in support of computer systems in a service desk environment.
- In-depth knowledge of networking and computer systems.
- In-depth knowledge of the Microsoft suite of products including Active Directory.
- Experience in Client service and support.
- Highly developed technical & problem solving skills.
- Excellent communication skills and client service focus.
- Excellent administration and personal organisational skills.
- Flexibility in working hours (7.6 hour day, occasional after hours work between 7:30am and 6pm).
- Ability to work and deal with difficult people and situations in a professional and courteous manner.
- Good organisation and time management skills.
- Displays confidence and initiative.
- Victorian Certificate of Education - V.C.E. (Desirable) or equivalent industry experience.
- Microsoft (or similar) Certifications eg. MCP, A+ or MCSE (Desirable).

**What you need**:
**A culture where people matter.**
- Excellent supervision and investment in the skill development of managers and supervisors.
- Celebration and reward for good performance, through employee recognition.
- A leading, multi-faceted approach to safety, with unparalleled strategic, practical, individualised and team-based supports to minimise risks and fear and maximise safety and security, underpinned by our workplace health and safety strategy.
- Access to an employee assistance program - an external, confidential, self-referral employee wellbeing program, for personal or work-related matters.
- A mental health and wellbeing program providing psychological support, peer support and critical incidence response programs, as needed.

**COVID19 & Influenza Vaccination Evidence**

Under the Victorian Public Health orders, all employees working within the Public Health system must be fully vaccinated against COVID-19 and Influenza and are required to provide acceptable evidence of their vaccination status. The current orders require evidence of three doses for COVID-19.

  • Help Desk

    1 month ago

    Melbourne, Australia Conquest Personnel Pty Ltd Full time

    **The Company** Family-owned business, who are very successful in their field of technology. They are a wonderful growing business who are supportive and provide a great culture. They also have good mentors who are able to train their new staff. **The Role** This role is varied; Help Desk will be the primary focus on a rotating roster. **Duties will...

  • Help Desk

    1 month ago

    Melbourne, Australia Conquest Personnel Pty Ltd Full time

    **The Company** Family-owned business, who are very successful in their field of technology. They are a wonderful growing business who are supportive and provide a great culture. They also have good mentors who are able to train their new staff. **The Role** This role is varied; Help Desk will be the primary focus and you will also be out in the field for...

  • IT Help Desk Consultant

    1 day ago

    Melbourne, Australia The Recruitment Alternative Full time

    Technical Support Role with no qualifications necessary Full Training on Offer Friendly, Vibrant, Passionate Team Great salary package, including paid OT About the Role:Our client is a boutique firm who have been in operation for over 10 years and provides mobile and technology solutions to Hospitality and Allied industries, across areas such as Point of...

  • Senior servicedesk engineer

    1 day ago

    Melbourne, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with this brilliant healthcare client who right now has an exciting opportunity for an experienced IT ServiceDesk Engineer to join a great team. Working with a team of IT specialists, you will be providing Level 1 support to users Key Responsibilities include: Assisting the level 1 team with resolving the service desk...

  • Help Desk Technicians

    2 weeks ago

    West Melbourne, Australia Alstom Full time

    At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide,...

  • Mepacs Help Desk Support Officer

    1 month ago

    Melbourne, Australia Peninsula Health Full time

    Location: Melbourne | Southern Metropolitan Job type: Part time Organisation: Peninsula Health **Salary**: Salary not specified Occupation: Administration/Secretarial, IT and Telecommunications, Medical Reference: 33189 - **Immerse yourself in an inclusive, diverse and supportive culture**: - **Working with a Small technical Help Desk Team**: -...

  • Level 2 IT Help Desk Officer

    4 weeks ago

    Melbourne, Australia Respect Full time

    Are you looking for a unique opportunity to demonstrate your help desk knowledge and experience? **_ We are seeking an experienced IT Level 2 Help Desk Officer to provide quality support and assistance to the Respect environment, staff and residents. _** The role’s primary aim is to ensure the proficient day-to-day functioning of the Information and...

  • Help Desk Technicians

    2 weeks ago

    West Melbourne, Australia Alstom Full time

    At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide,...

  • Level 1 Help Desk

    1 month ago

    Melbourne, Australia Strata Results Recruitment Full time

    3-6 month contract - Healthcare Sector - Close to CBD We have multiple positions for Level 1 Help Desk people, working within the Healthcare sector close to the CBD. we are looking for people with Level 1 -2 experience that are available to start before Xmas **Training will be given** skills/responsibilities: Documentation - Be responsible for...

  • Help Desk Technicians

    16 hours ago

    West Melbourne, Australia Alstom Full time

    At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide,...

  • Service Desk Officer

    1 day ago

    Melbourne, Australia Michael Page Full time

    About Our Client My client has an immediate requirement for a Service Desk Officer who will be providing technical support throughout the broader organisation. This is an initial 12-month with likelihood of extension. Job Description As the Service Desk Officer you will be responsible for: Service Desk ticket management (e.g., Service Now) ...

  • Help Desk Support

    1 day ago

    Melbourne, Australia AC3 Australia Full time

    IT & Telecomms Help Desk / Support Melbourne Contract or Temp Immediate Start (Melbourne) Government Agency Contract 3-6 month Our client, a reputable government agency, is seeking a skilled IT Business Support L1/L2 to join their team on a contract basis. If you're passionate about technology and eager to contribute to the public sector, this...

  • Service Desk Officer

    2 weeks ago

    Melbourne, Australia Hudson Full time

    Ballarat (On-site, 5 days per week)9 weeks$35 - $40 per hour + SuperannuationThe Service Desk Officer will be responsible for providing effective first-level support to users of the department's Information and Communications Technologies (ICT). This includes logging all incidents/requests, incident/request resolution, provisioning of equipment and services,...

  • Service Desk Coordinator

    1 month ago

    Melbourne, Australia Zone IT Solutions Full time

    We are looking for Service Desk Coordinator to join a project. You will be part of a large support team who will be providing IT support to a large user base organization. **Requirements**: - Align service delivery with SLAs to ensure customer satisfaction - Triage and assign tickets to technicians based on severity and impact - Align staff processes to...

  • Service Desk

    1 day ago

    Melbourne, Australia Michael Page Full time

    Career progression & development opportunitiesSupportive Team EnvironmentAbout Our ClientMy client has an immediate requirement for a Service Desk Officer who will be providing technical support throughout the broader organisation. This is an initial 12-month with likelihood of extension.Job DescriptionAs the Service Desk Officer you will be responsible for:...

  • Service Desk Officer

    4 weeks ago

    Melbourne, Australia Paxus Australia Pty Ltd Full time

    Posted 25 March 2024 - SalaryNegotiable - LocationMelbourne - Job type Contract - DisciplineIT General - Reference265184 **Job description**: **Northern Suburbs location - Contract until end of June with extensions likely!** Or client is an established organisation based out of Northern suburbs, looking for 2 Service Desk Officers to join their...

  • Help Desk Agent

    1 month ago

    Melbourne, Australia people2people Full time

    **The Firm** This well established global law firm is based in Melbourne CBD and leaders in their feild. They have a strong focus on creating work life balance and are actively engaged with giving back to the community. This well-established firm fosters an honest, friendly, and supportive working culture. With more than 200 employees, this firm are...

  • IT Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    APS Level 5, Ongoing - $76,783 - $83,683 + 15.4% super - Melbourne The Bureau of Meteorology is seeking a qualified IT Service Desk Analyst to provide Level 1 Information and Communications Technology (ICT) technical support - Nationwide (including Bureau remote offices) based out at the Bureau's Melbourne office as part of a team spread across multiple...

  • Service Desk Analyst

    1 month ago

    Melbourne, Australia Circuit Recruitment Full time

    This role is an amazing opportunity for someone who has 2+ years experience within the Service Desk/IT Support environment and ideally has had exposure to the legal or professional services industry. **The responsibilities include**: - Taking first line calls from partners and staff and troubleshooting issues to come to a timely and effective resolution -...

  • IT Service Desk Manager

    1 month ago

    Melbourne, Australia Nous Group Full time

    Nous is a great place to work... Nous Group is an international management consultancy with over 700 people working across Australia and New Zealand, the UK, Ireland and Canada. We are a values-based organisation that is inspired and determined to improve people’s lives in significant ways. Working in unique, cross-disciplinary teams we create innovative...