Service Desk Officer

1 month ago

Melbourne, Australia Hudson Full time
Ballarat (On-site, 5 days per week)9 weeks$35 - $40 per hour + Superannuation

The Service Desk Officer will be responsible for providing effective first-level support to users of the department's Information and Communications Technologies (ICT). This includes logging all incidents/requests, incident/request resolution, provisioning of equipment and services, as well as escalating high-priority incidents to ICT support staff and management. The role requires a commitment to quality support processes, including delivering excellent customer service (both verbal and written), providing well-thought-out technical resolutions, and maintaining professional conduct at all times.

ROLE SPECIFIC REQUIREMENTS

  • 1-2 years' experience delivering level 1 support in a corporate or government IT service desk environment.
  • Solid knowledge of the MS Windows Operating system environment (Windows 7, 8, 10) and MS Office suite of applications (2013).
  • Demonstrated experience in delivering quality customer service via phone and email.
  • Solid working knowledge of desktop computing concepts and support strategies.
  • Possession of a current Victorian Driver's License.
  • Willingness to travel throughout Metropolitan Melbourne and Regional Victoria as required.
  • Preferred candidates will undergo security checks such as a police record check.
  • A relevant Information Technology post-secondary qualification is desirable.

Qualifications:

A tertiary qualification in a numeric field (e.g., statistics, mathematics, economics, commerce, or social science). Equivalent work experience will be considered if no tertiary qualification is held.

HOW TO APPLY:

Please submit your resume (in MS Word Format) for consideration via the link below. A cover letter demonstrating your relevant experience may also be reviewed.

Should you wish to discuss, please contact Neha Agrawal at neha.agrawal@hudson.com , quoting reference number 237930.

Your interest will be treated in the strictest of confidence.

Reference number: BBBH237930
Profession:IT, Technology & DigitalHelp Desk & IT Support

IT, Technology & DigitalHelp Desk & IT Support

IT, Technology & DigitalHelp Desk & IT Support

Company: Hudson Australia
Date posted: 7th May, 2024

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