Operational Manager

3 weeks ago


Perth, Australia Frontline Recruitment Full time

**Responsibilities**:

- Oversee day-to-day operations to ensure seamless and efficient service delivery.
- Develop and implement standard operating procedures (SOPs) to maintain high standards of service quality.
- Monitor and optimise operational costs without compromising on service excellence.
- Lead, motivate, and mentor a team of staff to achieve performance goals and maintain a positive work environment.
- Collaborate with other departments to enhance overall guest experience and satisfaction.
- Conduct regular performance evaluations, provide constructive feedback, and identify training needs for staff development.
- Ensure compliance with health and safety regulations and uphold cleanliness and hygiene standards.
- Handle customer feedback and complaints professionally, seeking solutions to enhance customer satisfaction.
- Utilise data and analytics to identify areas for improvement and implement strategic initiatives.

**What you need**:

- Proven experience in operational management within the hospitality industry.
- Experience within banquet and hotels desirable
- Strong leadership and decision-making skills.
- Excellent communication and interpersonal abilities.
- Proficient in industry-specific software and systems.
- Ability to work under pressure and adapt to changing circumstances.

**Benefits**:

- Salary up to 105,000 + Super
- Central Perth location

**REF: 196848**

Alternatively, for a confidential chat please contact:
**Ellen Bouzan** on **0448 480 400 **or **Richard Easton 0424 603 607**

**Seeking a job change or just looking around?**
Why not give us a call or register online and upload your resume to see how we can help you find your dream job

**Did you know?**
Frontline Hospitality has offices across Australia and not all of our roles are advertised on job boards. Head to our website to view all of our available positions.

**Frontline Hospitality Recruitment**
**44 Kings Park Road**
**West Perth**
**WA 6005**

**Tel: 0862 634 433


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