Operations Manager

2 weeks ago

Perth, Australia Hilton Full time

Operations Manager

Are you a dynamic operational leader ready to make your mark at one of Perth's premier destinations? DoubleTree by Hilton Perth Waterfront is in search of an ambitious Operations Manager to join our team.

With a legacy spanning over a century, Hilton has established itself as a global leader in hospitality. With more than 7,200 hotels across 125 countries, Hilton provides endless opportunities to create unforgettable experiences for our valued guests, team members, owners, and communities. From our warm welcomes to exceptional service, we strive to leave a lasting impression on everyone we encounter. True to our vision, we continue to spread the light and warmth of hospitality worldwide.

In Perth, we're fortunate to have three distinguished Hilton properties, and the opportunity to become Operations Manager at our newest gem, DoubleTree by Hilton Perth Waterfront, is an exciting prospect for any passionate hotelier. Nestled in the heart of the city and overlooking the picturesque Swan River, our two-year-old property offers an ideal setting for you to leave your mark. Collaborating with our dedicated team, you'll leverage your expertise in F&B and Front Office management to ensure the ongoing success of this beautiful hotel.

As the Operations Manager, you'll oversee and guide all operational aspects, including Front Office, Food & Beverage outlets, and Housekeeping. Your role will involve maximizing revenue and profits, maintaining service standards among team members, and optimizing operational efficiency to minimize costs. Join us in shaping the future of hospitality in Perth and beyond.

**What is expected?**:

- Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the Hotel Manager (HM), Cluster Commercial Director (CCM), Cluster Director of Human Resources (CDHR), and Finance Manager (FM).
- Train Team Members (TMs) as needed, and always exemplify Hilton values as reliable role model.
- Analyse costs, prepare budgets, and achieve planned operational profit margins in Rooms and F&B.
- Work closely with the Executive Housekeeper to ensure brand standards are consistently met.
- Supervise daily performance of TMs and professionally manage direct reports to ensure effective teamwork and operations.
- Conduct routine inspections of all areas/service of the hotel to ensure optimum condition and unforgettable Guest experience.
- Act as ambassador in OHS committee, maintain security operations, and action all relevant items for the safety of the hotel and its stakeholders.
- Evaluate competitors and proactively research market trends.
- Assist the Hotel Manager in all activities and functions relating to the daily operations of the hotel.

**What is provided?**
- Annual Bonus Plan, in addition to six figure salary, plus 11% superannuation
- Mobile phone allowance ($80 monthly)
- Dry-cleaning ($100 monthly)
- Online global learning platform, upskilling programs, and access to ample hotel professionals for mentorship
- Opportunity to work, train, and travel across the globe
- FREE MEALS whilst at work, and discounted F+B at all Hilton properties
- DISCOUNTED HOTELS all over the world (for not just you, but your partner/family/friends too)

**What do we value?**:

- Hospitality: Passionate about delivering exceptional guest experiences.
- Integrity: Do the right thing, all the time.
- Leadership: Strive to be leader in our industry and in our communities.
- Teamwork: A team player in everything you do.
- Ownership: Take ownership of your actions and decisions.
- Now: Operate with a sense of urgency and discipline.
- People Management, including:

- Strong communication,
- Social influence, and
- Professional ability to develop relationships.
- Logical, including:

- Complex information analysis,
- Report interpretations,
- Sound planning, and
- Confident decision-making skills.
- Experienced, including:

- Front Office and F+B background,
- Passionate hotelier, and
- Goal/target-oriented with commercial awareness.
- Leadership, including:

- Resourceful and creative,
- Flexible and approachable,
- Resilient and determined.

**We are Hilton. We are hospitality.**:

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