Support Coordinator

3 months ago

Brisbane, Australia McMillan Shakespeare Full time

Are you passionate about empowering individuals with disabilities to live the life they choose?

Do you thrive on helping others achieve their goals Are you someone who is passionate about ensuring people living with a disability have access to the supports they need to live the life they choose?

Are you looking to join a supportive employer who celebrates your successes and supports you through every step of your role?

Join our team as a Support Coordinator and embody our core values: "Customer Always," "Everyone Matters," "Better Together," and "Strive for Greatness."

The Role

We are looking for multiple Support Coordinators to live and breathe our values alongside us: We put people first; We demonstrate integrity; We own it; We’re one team

As a Support Coordinator, you will assist your portfolio of NDIS participants in accessing supports, building their capacity, and achieving their goals. Building rapport and fostering relationships will come naturally to you, as will building, and leveraging networks to ensure the best support for your customers.

A typical day in the life of a Support Coordinator may involve setting up service agreements, preparing plan reviews, conducting risk assessments, attending care team meetings, and critically, providing support should issues arise. You will have freedom when planning your day, with a focus of providing support to your customers, naturally leading you to meet your support hour targets.

The best part? Experience working in disability is not a prerequisite for this role A background in industries such as teaching, finance, case management, insurance, legal, retail and hospitality will stand you in good stead for being a successful Support Coordinator. You will be empathetic, resilient, have great time management skills and want to work in a people-focused culture.

Upon commencement you will receive 2 weeks of focused, industry leading training to set you up for success. Post training, you will have regular coaching sessions with your Team Leader, access to Senior Support Coordinators for additional guidance and a supportive team environment that thrives off your development. Please note that this is a Hybrid Working Arrangement (2 days in the office and 3 days working from home).

Hello work-life balance Additional Plan Partners Support Coordination benefits include an opt-in 9-day fortnight (RDO) and the potential to be part of our Self-Managed Team

What you will bring to the role:

- A track record of success meeting productivity and activity targets
- Proven experience in Portfolio Management
- A passion for, and extensive experience with administrative tasks
- Strong Stakeholder Management
- Experience in a KPI-driven environment
- High work ethic and resilience
- A current and valid Australian driver’s license and well-maintained vehicle that meets current safety standards with fully comprehensive car insurance.
- An NDIS Workers Screening Check.
- Dependent on the role the appropriate Working with Children/Working with Vulnerable People check as per State/Territory legislation will also be required.

What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

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