Support Coordinator

4 weeks ago

Brisbane, Queensland, Australia Centacare Brisbane Full time

Centacare Brisbane is a leading provider of Support Coordination and Plan Management services. We are seeking a highly skilled professional to join our team as a Support Coordinator. In this role, you will work closely with NDIS participants to understand and implement their plans, which align with their individual goals. You will also provide links to tailored informal, formal, and mainstream supports, and work with families and participants to increase their future capacity to independently manage their supports.

Key Responsibilities:

  • Provide expert and accurate advice and assistance to participants, including discussion and implementation of NDIS plan goals and objectives.
  • Work with families and participants to increase their future capacity to independently manage their supports, which may include identifying a range of appropriate services and supports, providing assistance, mentoring, and support to resolve service-delivery related issues, and ensuring budgets align with the use of services.
  • Monitor and report participant outcomes, coordinate services, and work within the financial boundaries of each plan.
  • Develop and foster strong local networks and knowledge of service providers.
  • Other duties as required.

Requirements:

  • Knowledge of disability services, NDIS, and inclusion principles, as well as a thorough understanding of mainstream and community services or the ability to quickly acquire knowledge.
  • Ability to identify barriers to supports and highly developed skills in working within complex family situations to assist in the achievement of participants' goals.
  • Solid understanding of the impact of disability pertaining to the individual as well as their family and stakeholders.
  • Well-developed communication and interpersonal skills, including the ability to manage conflict and resolve/mediate as required.
  • Ability to work with a high busy caseload of participants, meet deadlines, and prioritise as required.
  • Ability to positively represent the organisation and to connect with, build, and maintain networks/relationships in the community, which maximise use of available resources and enhance positive outcomes.
  • The ability to work autonomously by managing your own workload as well as the ability to contribute to the Support Coordination team.
  • Strong technology-based skills, including client information management systems and Microsoft Office suite of products.
  • Ability to work both autonomously and collaboratively with team members and external stakeholders to facilitate seamless service to participants.

Other Requirements:

  • Relevant qualification and/or equiv. industry knowledge and skills from experience in the sector.
  • Blue Card, NDIS Worker Screening Card, and suitable Police Certificate or ability to acquire.
  • Current Australian Drivers Licence.
  • Commitment to the organisation's values and philosophy.

To Apply:

Please attach a copy of your current resume/CV and cover letter to register your interest in the position. The cover letter should be no more than 2 pages and outline how you meet the required attributes within the context of the role.

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