Client Services Partner

3 weeks ago

Sydney, Australia PubMatic Full time

Company Description

PubMatic is the leading marketing automation software company for publishers. Through real-time analytics, yield management, and workflow automation, PubMatic enables publishers to make smarter inventory decisions and improve revenue performance. Focused on serving the needs of premium publishers, PubMatic inspires buyer confidence by providing flexibility in audience discovery and planning media campaigns through its Media Buyer Console and APIs. The company's marketing automation software platform provides a global roster of comScore publishers with a single view into their advertiser relationships across every screen, every channel and every format. PubMatic was ranked by Deloitte as one of the fastest growing companies in the US for the fourth consecutive year in 2015. The company has offices worldwide, and is headquartered in Redwood City, California

**Job Description**:
PubMatic is looking for a Client Services Partner (CSP) to join our Advertiser Solutions team in Sydney working closely with the go-to-market demand managers in a support role which will create valuable campaign insights and optimisations to boost revenue while developing relationships with programmatic trading teams within agencies and advertisers direct.

The Advertiser Solutions team at PubMatic is focused on advertisers needs and making programmatic the best advertising channel for them to use. CSP is a fundamental part of the Advertiser Solutions team and is focused on growing revenue.

In this role you will serve in a proactive role in monitoring, tracking, and delivering programmatic executions, including reporting, assessing performance and optimizing accordingly. This role will also lead deep dives for various technical issues that may arise with demand partners while championing PubMatic’s platform capabilities.

**Responsibilities**
- Provide excellent customer service and end-to-end support to our programmatic demand partners and internal stakeholders
- Set up campaigns/deals on PubMatic console and liaise with the agency traders for proper execution and delivery
- Manage/optimize Australia and New Zealand PMPs and data deals on the demand side including deal troubleshooting & technical issues
- Help build technical documents and FAQs to document new developments and best practices for PMP
- Assist in compiling details for SPO responses and publisher lists for PMP’s
- Assist clients with PMP setup, troubleshooting, and prepare regular campaign reporting and analysis
- Understand customer goals and key performance metrics and advise on an optimum mix of pubs and products
- Work with the programmatic traders at agencies to help upsell/cross-sell existing PMPs
- Assist in sales efforts by providing counsel to programmatic traders on best practices and product trainings
- Coordinate with internal and external parties to test new product offerings and build best practices on execution
- Inputs QBR data points and works with the go-to-market demand team on producing valuable insights

**Qualifications**:

- Minimum 1 year in a digital advertising, preferably a programmatic role at an agency, trading desk, publisher or technology company
- Strong understanding of programmatic advertising including pricing models, ad optimisation, SSPs, DSPs, RTB, Agency Trading Desks & Private Marketplaces
- Understanding of & experience in online ad serving concepts (CPM/CPA/RTB/ROI), video, mobile, RTB, programmatic buying
- Familiarity with programmatic advertising technology in Australia
- Analytical skills combined with great problem-solving abilities
- Strong written and oral communication skills, presentation and negotiation skills
- Ability to work collaboratively in a team environment while also delivering results with mínimal supervision
- High energy, self-motivated and passionate about working in a fast-paced start-up environment

Additional Information

All your information will be kept confidential according to EEO guidelines.

**Return to Office**: PubMatic employees around the world have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. All PubMatic employees in the US and India are required to be fully vaccinated to return to our offices. Covid-19 boosters are not required at this point in time.

**Benefits**: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use), reimbursement for mobile and internet expenses and fully stocked pantries plus in-office catered lunches 3 days per week.

**Diversity and Inclusion**: PubMatic is proud to be an equal opportunity employer; we don’t jus

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