Client Partner
3 weeks ago
Mamamia is Australia's largest independent women's media company, with a decade-long reputation for being on the pulse of what women are talking about. If the Mamamia brand were a person, we'd be the one you can't stop talking to - we're candid, warm, honest and inclusive, and every day we're telling new stories you can't turn away from.
Mamamia are currently on the lookout for a Client Partner.
The Client Partner forms part of our SQUAD team and is the main point of contact for retainer clients and all project based work, ensuring we hit key KPIs, maintain relationships, drive revenue growth and deliver strong content.
A Client Partner is an experienced (5+ years) professional who is as comfortable with strategic thinking and creative tasks as they are with client and relationship management. They are confident and empathetic with clients, able to provide clear direction and guide each campaign through to completion.
Our Client Partner is a confident account manager and lead point of contact for retainer clients and will work day to day with clients to ensure account satisfaction, delivery of campaigns and act as a consultant and ultimately, an extension of their brand.
Day to day tasks include developing content pillars and recommendations alongside the Head of Client Partnerships, activating social strategy, leading campaign playbooks and overseeing and facilitating asset delivery to a high standard. The Client Partner will also Implement creative direction as directed by the Head of Client Partnerships, leading content calendars, managing the design team and production partners to deliver social creative assets.
This role bridges pre-sale and implementation seamlessly, ensuring every client experiences creative excellence and consistent results delivery.
**About the role**
- Act as main point of contact for key retainer clients, ensuring we hit key KPIs, maintaining relationships and driving revenue growth
- Oversee and manage post sale campaign management with Content Executives, designer, paid media specialist
- Support the Head of Client partnerships and wider team as required
- Working on retainer client pitches and project based campaigns for retainer clients.
- Attending and upholding WIP documents and meetings
- Maintaining ongoing budget planning and investment of each campaign
- Remain deeply engaged in social, the trade press, events and our partner relationships. Stay on top of the latest developments in platforms, algorithms and trending topics in the social landscape
- Contribute to client reporting by adding insightful commentary around social and content trends, competitive campaigns, and influencer marketing updates
**About you**
- Background in account management, campaign delivery and creative services
- Strong attention to detail and communication skills
- Highly organised with strong attention to detail
- Experience in maintaining ongoing budget planning and investment of each campaign
- collaborative worker who has strong relationships with colleagues
- Strong knowledge of social and audio space
- Ability to give and receive effective feedback with curiosity and respect
- Strong analytical skills and the ability to adapt a measured approach in a fast-paced environment
- A strong commitment to continuous process improvement, initiatives, and ability to solve problems creatively
- Possess a PMA (Positive Mental Attitude) and wow your clients and co-workers every day
- Passionate about making the world a better place for women and girls.
**About us**
We're fast-paced and innovative, and democratic when it comes to strategies and ideas.
We're small enough that you can create real and tangible change, and have your voice heard, and large enough that we can support your ideas with experienced, industry-leading teams, and deliver them to an audience of millions of women every month.
The core purpose of Mamamia is to make the world a better place for women and girls, and we live this philosophy in the content we create, and with the work we do with our charity partner, Room to Read. The independence and empowerment of women starts with universal literacy, and since 2017, Mamamia has supported Room to Read's Girls' Education Program, which breaks cycles of illiteracy in Asia and Africa. We've funded the education of tens of thousands of girls, and Mamamia staff have visited the schools where we've made an impact.
**_ As well as being a meaningful and exciting place to work, Mamamia offers:_**
- A fun, dynamic and collaborative workplace culture
- Learning & Development - tailored to each person's individual goals
- A day off for your birthday (mama-me day)
- Flexible working conditions
- Monthly birthday celebrations and quarterly events
- Free breakfast daily
- Purchased annual leave scheme
- Paid parental leave
- Reward and Recognition - pick a prize from our rewards menu when you are recognised by your team
- Paid volunteer leave to get involved with our charity partners
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