Regulatory Obligations Specialist

7 months ago

North Lakes, Australia Auto & General Insurance Full time

**About us**

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**The role**

The purpose of this role is to co-ordinate and undertake action to support the risk maturity strategic program of work and embed work health and safety practices

This requires an understanding of the regulatory landscape and processes within motor claims, the ability to interpret regulations and implement compliance processes.
- Documentation and Reporting:

- Maintain up to date documentation of all business activities underway to uplift the risk and control environment
- Generate reports and performance on progress
- Risk assessment and analysis
- Identify potential risks as input into planning responses
- Collaborate with teams to conduct risk assessments and build out detail of the program of work
- Training and Awareness
- Raise awareness of the importance of risk program and required activity
- Organise workshops, run workshops and collate output into central registers
- Delivery of Work identified within the program
- Co-ordination of resources to deliver requirements identified
- Undertaking activities to deliver on the work - completion of documentation required under risk framework, ensuring processes established for regular reviews,
- Organising and running workshops to document controls and collating
- Identifying gaps and work activity required to close
- Developing detailed activity plan to address - and continued reporting on progress
- Work Health and Safety
- Working with WHS, review insights from investigations, develop uplift program of work and deliver
- Co-ordinate and support delivery of uplift program for commercial sites
- Regulatory and Compliance
- Stay current with regulatory requirements and ensure response arrangements have regard to obligations. Eg Code of Practice, WH&S, CHAFS
- Communication and Stakeholder Engagement
- Maintain open lines of communication with all stakeholders
- Provide updates and reports on the status as needed
- Collaborate cross functionally to ensure alignment
- Leadership
- Leadership guidance and support of Safety Co-ordinator in delivering required actions

Interstate travel required

**What experience you’ll bring**
- 3+ years experience in general claims management
- Stakeholder management experience in a fast-paced, delivery-focused environment
- Excellent written and verbal communication skills including the development of board papers and reporting.
- Strong analytical ability and presentation skills.
- Experience working in insurance operations with implementing change to manage obligations Well developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment

**Our perks**
- **Extra leave**:

- Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving**:

- If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**:

- You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition**:

- We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities**:

- There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social**:

- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

  • Specialist Assessor

    19 hours ago

    North Lakes, Australia Auto & General Insurance Full time

    **The role** This role is responsible for the operational monitor and influence of Motor Assessing activities, ensuring efficient and compliant execution of weather event controls and operational performance of external assessing partners. The role requires strong leadership, relationship management, and a deep understanding of the Motor Assessing...

  • QA Specialist Motor Claims

    4 weeks ago

    North Lakes, Australia Auto & General Holdings Full time

    **The**R**ole** The Quality Assurance Specialist (Motor Business Performance & Strategies) will play a key role in the ongoing development of the Motor Claims & Assessing Quality Assurance program. The incumbent will be actively involved in the ongoing efficient monitoring of compliance (procedure adherence and technical precision) for the Motor Supply...

  • Motor Claims Business Continuity Specialist

    4 weeks ago

    North Lakes, Australia Auto & General Holdings Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** This...

  • Motor Claims Business Continuity Specialist

    7 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** This...

  • Risk Control Specialist

    4 weeks ago

    North Lakes, Australia Auto & General Holdings Full time

    **PURPOSE OF THE ROLE** The Risk Control Partner Analyst role enables the operational delivery of A&G’s risk management strategy throughout Product and Claims & Assessing and ensures the compliance and protection of the company through the implementation and maintenance of a robust risk framework. This role will work across Products and Claims & Assessing...

  • Operational Risk and Governance Manager

    7 months ago

    North Lakes, Australia Auto & General Insurance Full time

    In this role you will be responsible for the following accountabilities - Leadership & Management - Inspire and drive a culture that provides employees with a sense of inclusion and belonging - Lead and empower a work environment of high performance with high integrity - Be a role model living our values while building a culture at Auto & General that...

  • Health & Wellbeing Regulatory Affairs Assistant

    7 months ago

    North Rocks, Australia Unilever Full time

    **Who we are?** On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry’s and Streets. We have a long tradition of being a...

  • Health & Wellbeing Regulatory Affairs Assistant

    4 months ago

    North Rocks, Australia Unilever Full time

    **Who we are?** On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry’s and Streets. We have a long tradition of being a...

  • Lending Specialist

    7 months ago

    North Lakes, Australia Bank of Queensland Full time

    **About the Role** - Join ASX 100 Finance Leader - Seeking an Experienced Lending Specialist to join the BOQ team - Owner Managed Branch - North Lakes Location Reporting to the Branch Manager, you will provide excellence in customer service whilst achieving business growth and sales targets for retail and commercial lending. As the Lending Specialist, you...

  • QA Consultant Motor Claims

    2 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **The **R **ole** The Quality Assurance Specialist (Motor Business Performance & Strategies) will play a key role in the ongoing development of the Motor Claims & Assessing Quality Assurance program. The incumbent will be actively involved in the ongoing efficient monitoring of internal and external compliance (procedure adherence and technical precision)...

  • Operational Risk Advisor

    4 weeks ago

    North Lakes, Australia Auto & General Holdings Full time

    **About The Role** As our new Operational Risk Advisor - Third Party Recoveries & Settlements, you will support the Recoveries and Settlements leadership team to deliver our risk management strategy. You will ensure Recoveries & Settlements complete and comply with all elements of the risk management framework. You will: - Coordinate and facilitate the...

  • Payment Operations Specialist

    1 month ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

  • Payment Operations Specialist

    4 weeks ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

  • Settlements Manager

    7 months ago

    North Lakes, Australia Auto & General Insurance Full time

    PD link The purpose of the Settlements Manager is to provide strategic and operational claims leadership in ensuring the efficient and effective handling of claims with the Settlements department. This role provides leadership for team leaders and their respective teams who have a direct impact on claim cost outcomes. These teams are comprised of technical...

  • Clinical Trials Start Up

    7 months ago

    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL - Salary Package: From $115,030 to $127,995 p.a. (HEW Level 8), plus 17% employer's superannuation and annual leave loading - Appointment Type: Full time, continuing (permanent) - 35 hour working week with opportunities for flexible working arrangements - Macquarie University (Wallumattagal Campus, North Ryde) location THE ROLE We are...

  • Optimisation Lead

    1 day ago

    North Lakes, Australia Auto & General Insurance Full time

    The Rec & Sett Optimisation Lead will play a crucial role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement and optimisation of motor claims processes across the Third Party Recoveries & Settlements team. This role will be responsible for analysing and identifying areas of...

  • Compliance Officer

    7 months ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

  • Head of Recoveries

    3 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** The Head...

  • Head of Settlements

    3 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** The Head...

  • Payment Operations Lead

    1 month ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...