Customer Support Executive

4 months ago


Sydney, Australia Credible Full time

**Our company...**

With a booming Australian travel market, Room-Res continues to further evolve our offering - developing market-leading new tools and adding pioneering new products. Consequently, at this exciting time for our industry and for our business, there has never a better time to join us on our quest to give our travel partners a competitive advantage

**The role**

Travel Industry Customer Support Exec

The purpose of this role is to provide high quality support to our agents, handling and resolving incoming sales and service-related queries.

These could relate to any number of different scenarios - from assisting agents with basic product queries, offering reservations assistance, or helping to resolve post-travel complaints - so you need to be able to think on your feet, juggle multiple priorities, and enjoy a fast-paced environment.

We support our agent partners not only in Australia but also the US and Mexico so you will also be fielding and servicing ‘out of hours’ calls from our US and Mexico points of sale

The role is predominantly based in our Sydney office, however there will also be some flexibility there, once you are fully up to speed. Hours will be largely office hours, 9am to 5.30pm Monday to Friday, with some flexibility to cover other shifts from time to time.

**About you**

Friendly, professional, and able to rapidly build great relationships with our agency clients, you will enjoy problem solving and providing exceptional customer support.

You are looking to take the next step in your career and will already have some experience working within the travel industry, or in a similar support role.

Are you a travel agent, looking to take a step away from front line sales? We'd love to hear from you too

Whilst plenty of support will be provided, you will enjoy working autonomously and taking responsibility for seeing queries through to resolution. You should also be fun and enjoy working within a team.

**In a nutshell**:

- You are a tech savvy, quick learner and have great communication, administrative, and customer service skills.
- You will have a service-led mind set, and will enjoy finding solutions for our agents
- You will have a great attitude, willing to learn, and are excited by a challenge.
- The ability to speak Spanish is highly advantageous but not essential to the role
- The role is based in our Sydney CBD office (fun fact - our building was recently voted World Building of the Year).

**Details**:
**Job Type**:

- Full-time

**Salary**:

- 70K Salary is made up of $63K base plus $7K guaranteed bonus

Additional Benefits:

- Employee discounted travel products
- Free drinks

Schedule:

- 8 hour shifts

Ability to commute/relocate:

- SYDNEY, NSW 2000: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location:

- In person

**Salary**: From $70,000.00 per year

**Benefits**:

- Employee discount
- Free drinks

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus

Work Location: In person



  • Sydney, Australia NSW Department of Customer Service Full time

    **Executive Support Officer** **Clerk Grade: 5/6** **Employment Type: Ongoing, Full-time** **Location: Principally office based in Pyrmont, Sydney with limited hybrid working arrangements.** **This role sits within the Office of the Registrar in the NSW Registry of Births, Deaths and Marriages (BDM).** **About the Registry** The NSW Registry of Births,...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Executive Support Officer, Ongoing opportunity, flexible work locations (Sydney CBD, Gosford or Parramatta)** - ** **Full time, Ongoing Opportunity - Location: Flexible work locations (Sydney CBD, Gosford or Parramatta), however, regular travel to Sydney CBD is required - Clerk Grade: 5/6: $93,295 - $102,941 +super **The opportunity and the role**: An...


  • Sydney, Australia NSW Department of Customer Service Full time

    An opportunity has arisen to be part of a progressive team within the State Insurance Regulatory Authority (SIRA). **Benefits** - Fantastic temporary clerk grade 5/6 opportunity (currently until 28 March 2025). - Salary range: $93,295 - $102,941 + super and leave loading. - Genuinely flexible working arrangements. - Wellbeing programs and resources...


  • Sydney, Australia Specialty - Operations Support Full time

    **About Us**: Shorty’s Liquor is the corporate destination for beverages and gifting in Australia. It is not just what we do; it’s how we have passionately done it for almost 20 years. A corporate beverage, hospitality & gifting business that is authentically customer-centric and trusted by many of Australia’s largest and most respected...

  • Executive Assistant

    3 months ago


    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Executive Assistant** - Ongoing full time opportunity. - Clerk Grade 5/6 with base salary starting at $93,295 + 11% superannuation and leave loading. - Based in Sydney CBD Digital NSW is part of the NSW Department of Customer Service group. Digital NSW has newly developed Identity NSW which is about coordinating whole of government approach for Digital...

  • Marketing Executive

    3 months ago


    Sydney, Australia Six Degrees Executive Full time

    About the Company We have partnered with a large property group with presence across Australia through retail, residential and office spaces. They have a large network of venues that are recognised across the country and are consistently evolving to bring better services to businesses and customers. They provide community hubs and focus on customer...

  • Executive Officer

    4 months ago


    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Executive Officer, Ongoing Opportunity, Flexible, hybrid and remote working opportunities** The Department of Customer Service is looking for an Executive Officer to join our growing cyber security team on a permanent full-time basis! This position will be critical in supporting the delivery of cyber security functions and capabilities that protect and...

  • Executive Director

    3 weeks ago


    Sydney, New South Wales, Australia Six Degrees Executive Full time

    About the RoleWe are seeking a seasoned Executive Director to drive the company's growth and success as its General Manager. As a key member of the executive team, you will be responsible for overseeing the company's strategic direction, operational management, and commercial priorities.About the CompanySix Degrees Executive is a leading developer of...


  • Sydney, Australia NSW Government -Customer Strategy & Technology Full time

    Exciting opportunity to work in a dynamic team and showcase your customer strategy, communication and stakeholder engagement skills. - Permanent full-time opportunity based in Sydney (flexibility offered). - A challenging and rewarding role offering great exposure and opportunity to contribute in a meaningful way to the future of Sydney and the state of New...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities available** DCS is a great place to work, and it’s not just us saying that! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and...

  • Executive Director

    2 weeks ago


    Sydney, New South Wales, Australia Six Degrees Executive Full time

    About Reach RoboticsReach Robotics is a leading player in the development of advanced underwater intervention systems for portable ROVs. Their innovative robotic manipulators enable remote inspection and intervention applications for military, commercial, and research sectors.Job SummaryWe are seeking a seasoned executive to lead our business forward with a...


  • Sydney, Australia BrightSide Executive Search Full time

    Support the sales and marketing teams - Build, create and manage multiple off trade promotional campaigns - Fun, fast paced environment with great culture This role is an excellent opportunity to join a leading Australian beverage company that owns and distributes an impressive portfolio of brands. As Assistant Customer Marketing Manager you will play a...

  • Executive Consultant

    2 weeks ago


    Sydney, New South Wales, Australia BTI Executive Search Full time

    Job Opportunity:We are seeking a highly skilled Senior Manager to join our team at BTI Executive Search.About the Role:The successful candidate will be responsible for providing expert consulting services to our clients.Key Responsibilities:Develop and implement strategic plans to drive business growth.Provide guidance and support to senior management...

  • Accounts Executive

    4 months ago


    Sydney, Australia Six Degrees Executive Full time

    Location: - Sydney- Job Type: - Permanent- Salary: - $88800 per annum- Contact: - Lewis Black Are you ready to embark on an exciting journey with an up-and-coming cosmetic brand? Our client, a dynamic company based in Sydney CBD, is seeking a talented Assistant Accountant/Accounts Executive to join their finance team. As an Assistant Accountant/Accounts...


  • Sydney, Australia Cashrewards Full time

    Heyyyyy! We're Cashrewards, Australia’s most loved cashback platform. - Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself. **About the...

  • Senior Consultant

    3 weeks ago


    Sydney, New South Wales, Australia BTI Executive Search Full time

    Job SummaryWe are seeking a highly skilled Associate Director to join our team at BTI Executive Search. As a key member of our organization, you will be responsible for identifying and developing new business opportunities, building and maintaining relationships with clients, and contributing to the growth and success of our company.Key...

  • Customer Service Agent

    4 months ago


    Sydney, Australia Six Degrees Executive Full time

    Location: - Sydney- Job Type: - Permanent- Salary: - Competitive Salary Package- Contact: - James Jamieson**The Company**: I’m currently working with a Logistics company who are based on site at one of their client sites in Western Sydney. They specialise in supporting leading Pharma & Biotech companies with the transport and distribution of...


  • Sydney, New South Wales, Australia BTI Executive Search Full time

    Job Opportunity:We are seeking a highly skilled Consultant to join our team at BTI Executive Search.About the Role:This is a unique opportunity to leverage your expertise and contribute to the growth and success of our organization.Key Responsibilities:• Provide strategic guidance and support to our clients• Develop and implement effective solutions to...

  • Executive Consultant

    2 weeks ago


    Sydney, New South Wales, Australia BTI Executive Search Full time

    Job Opportunity:We are seeking a highly skilled Consultant to join our team at BTI Executive Search.About the Role:This is a unique opportunity to leverage your expertise and contribute to the growth and success of our organization.Key Responsibilities:Provide strategic guidance and support to our clientsDevelop and implement effective solutions to complex...


  • Sydney, New South Wales, Australia CommBank Full time

    About CommBankCommBank is a leading financial institution in Australia, dedicated to empowering individuals and businesses to achieve their financial goals. Our purpose is to make a difference in the lives of our customers, and we strive to deliver innovative solutions that meet their needs.About the RoleWe are seeking an experienced Executive Support...