![Residential Tenancies Authority](https://media.trabajo.org/img/noimg.jpg)
Manager Customer Experience
4 weeks ago
The role of the Manager Customer Experience is to support and contribute to the development and implementation of our new strategic initiatives, provide operational planning and oversight of frontline service delivery and empower and coach our Customer Experience leadership team. This role is pivotal in improving the management of operations and frontline service delivery by empowering and coaching our leadership and frontline teams in best practice activities within a fast paced, high volume service delivery environment where the customer is central to all we do.
**To be successful you will need**:
- Experience in the research, development and implementation of improvement initiatives in high volume service delivery environments, ideally incorporating call centre operations
- Experience in leveraging data to analyse trends and identify opportunities and challenges
- Experience in the implementation of projects including digital/technology projects focused on improving customer channels and the overall customer experience
- Demonstrated experience in being a passionate leader who leads from the front and sees the investment in their people as key to their success
- The ability to maintain a steady approach under pressure and effectively make decisions when faced with competing priorities and strict deadlines
- High level communication, stakeholder engagement and collaboration skills
- Strong experience in a leadership role.
**What we offer is**:
- The flexibility to work remotely up to 60% of the time (once established in the role)
- Beautifully designed offices at Midtown Centre on Mary St, Brisbane CBD
- A rewarding role where what you do makes a significant impact to our community and families
- Access to a variety of professional development opportunities
- A genuine environment where our culture is lived and breathed in all we do
- A highly supportive culture that values diversity and inclusion while contributing to team success.
- Cover Letter - Maximum of 2 pages
- Resume - Maximum of 4 pages
- 2 referees (made available on request)
For further information on what your cover letter should contain, please refer to the Additional information for applicants document attached.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
-
Customer Experience Manager
5 days ago
Brisbane, Queensland, Australia Scentre Group Full timeOur StoryScentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail...
-
Manager Customer Experience
2 months ago
Brisbane, Australia Residential Tenancies Authority Full timeThe role of the Manager Customer Experience is to support and contribute to the development and implementation of our new strategic initiatives, provide operational planning and oversight of frontline service delivery and empower and coach our customer experience leadership team. This role is pivotal in improving the management of operations and frontline...
-
Manager Customer Experience
5 days ago
Brisbane, Queensland, Australia Residential Tenancies Authority Full timeThe role of the Manager Customer Experience is to support and contribute to the development and implementation of our new strategic initiatives, provide operational planning and oversight of frontline service delivery and empower and coach our customer experience leadership team. This role is pivotal in improving the management of operations and frontline...
-
Customer Experience Manager
3 weeks ago
Brisbane, Australia Transport and Main Roads Full timeExperience in leading complex initiatives that improve and enhance the customer experience across CCC communications channels. Experience in relationship management across both internal and external stakeholders focused on delivering positive outcomes against agreed programs of work. Enthusiastic communication style and interpersonal skills that supports an...
-
Customer Experience Manager
5 days ago
Brisbane, Queensland, Australia Transport and Main Roads Full timeExperience in leading complex initiatives that improve and enhance the customer experience across CCC communications channels. Experience in relationship management across both internal and external stakeholders focused on delivering positive outcomes against agreed programs of work. Enthusiastic communication style and interpersonal skills that supports an...
-
Customer Experience
5 days ago
Brisbane, Queensland, Australia Scape Full timeWHO WE ARE? Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique,...
-
Customer Experience
5 days ago
Brisbane, Queensland, Australia Australian Retirement Trust Full timeBe part of an inclusive and high-performing team Enjoy a rewarding career move with opportunities for development Make a difference with a fund that puts members firstAbout usWhen you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.Australian Retirement Trust is the super...
-
Customer Engagement Associate
5 days ago
Brisbane, Queensland, Australia Customer Engagement Centre Full timeCustomer Engagement Associate - Customer Engagement CentreLove Where You WorkMetricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.As the first point of contact for our national business, you will...
-
Senior Customer Experience Manager
1 month ago
Brisbane, Australia Signet Full timeJoin a 2023 accredited Great Place To Work Customer Experience & Brand Alignment Create, develop, innovate, improve and implement Signet is a leading packaging company that is committed to delivering exceptional products and services, while maintaining a strong focus on customer satisfaction. We pride ourselves on our dedication to providing a superior...
-
Senior Customer Experience Manager
5 days ago
Brisbane, Queensland, Australia Winson Group Full timeJoin a 2023 accredited Great Place To Work Customer Experience & Brand Alignment Create, develop, innovate, improve and implement Signet is a leading packaging company that is committed to delivering exceptional products and services, while maintaining a strong focus on customer satisfaction. We pride ourselves on our dedication to providing a superior...
-
Senior Customer Experience Manager
3 weeks ago
Brisbane, Australia Winson Group Full timeJoin a 2023 accredited Great Place To Work Customer Experience & Brand Alignment Create, develop, innovate, improve and implement Signet is a leading packaging company that is committed to delivering exceptional products and services, while maintaining a strong focus on customer satisfaction. We pride ourselves on our dedication to providing a superior...
-
Airport Customer Experience Manager
3 weeks ago
Brisbane, Australia Qantas Airways Limited Full timeChallenge yourself in this dynamic leadership opportunity - Together we’ll come together to create new and unique customer experiences - Full-time shift work opportunity, based at Brisbane Airport Our customers come first. We’re constantly challenging ourselves to re-imagine our customer experience, and work to connect and build trust. Ultimately, our...
-
Airport Customer Experience Manager
4 weeks ago
Brisbane, Australia Qantas Airways Limited Full timeChallenge yourself in this dynamic leadership opportunity - Together we’ll come together to create new and unique customer experiences - Full-time shift work opportunity, based at Brisbane Airport Our customers come first. We’re constantly challenging ourselves to re-imagine our customer experience, and work to connect and build trust. Ultimately, our...
-
Airport Customer Experience Manager
5 days ago
Brisbane, Queensland, Australia Qantas Airways Limited Full timeChallenge yourself in this dynamic leadership opportunity Together we'll come together to create new and unique customer experiences Fulltime shift work opportunity, based at Brisbane AirportOur customers come first. We're constantly challenging ourselves to re-imagine our customer experience, and work to connect and build trust. Ultimately, our service...
-
Airport Customer Experience Manager
5 days ago
Brisbane, Queensland, Australia Qantas Airways Limited Full timeChallenge yourself in this dynamic leadership opportunity Together we'll come together to create new and unique customer experiences Fulltime shift work, based at Brisbane AirportOur customers come first. We're constantly challenging ourselves to reimagine our customer experience, and work to connect and build trust. Ultimately, our service should make...
-
Airport Customer Experience Manager
5 days ago
Brisbane, Queensland, Australia Qantas Airways Limited Full timeChallenge yourself in this dynamic leadership opportunity Together we'll come together to create new and unique customer experiences Fulltime shift work opportunity, based at Brisbane AirportOur customers come first. We're constantly challenging ourselves to re-imagine our customer experience, and work to connect and build trust. Ultimately, our service...
-
Customer Experience
3 weeks ago
Brisbane, Australia Australian Retirement Trust Full timeBe part of an inclusive and high-performing team - Enjoy a rewarding career move with opportunities for development - Make a difference with a fund that puts members first **About us** When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members. Australian Retirement Trust...
-
Airport Customer Experience Manager
2 months ago
Brisbane, Queensland, Australia Qantas Group Full timeOn this page you can apply for Job vacancy: Airport Customer Experience Manager
-
Property Manager
5 days ago
Brisbane, Queensland, Australia The Onsite Manager Full timeProperty Manager - High Rise Environment:$70k Plus Entitlements:Full Time Management employment, Greater Brisbane Region:WE ARE HIRING EXPERIENCED PROPERTY MANAGER/S TO JOIN OUR MANAGEMENT TEAMThis role requires an experienced Property Manager for an ongoing assignment. The properties are all in a resort-style inner city complex of Brisbane. No Need to...
-
Project Manager | Customer Experience
2 weeks ago
Brisbane, Australia Talent International Full time12 Month Daily Rate Contract Paying up too $1024 per day inc super Flexible WFH – Not fully remote About the Project:The Future Airport Experience (FAE) project aims to transform the front-of-house experience for travelers, making it less transactional and more engaging. This project will enhance the traveling experience, digital offerings and improve...