![Qantas Airways Limited](https://media.trabajo.org/img/noimg.jpg)
Airport Customer Experience Manager
3 weeks ago
Challenge yourself in this dynamic leadership opportunity
- Together we’ll come together to create new and unique customer experiences
- Full-time shift work opportunity, based at Brisbane Airport
Our customers come first. We’re constantly challenging ourselves to re-imagine our customer experience, and work to connect and build trust. Ultimately, our service should make people feel at home, no matter where they are.
Airports are the heart of our operation. It is here people connect with the spirit of Australia from the confidence of seeing and interacting with our people, to the sheer awe that comes from watching our aircraft take off and land.
As an Airport Customer Experience Manager (ACEM), you will be responsible for delivering the Airport Customer Service Experience through the optimisation of safety, on-time performance, employee performance as well as regulatory requirements. You will also be responsible for the complete Customer Experience portfolio.
The role will drive a performance focused culture by developing a high performing team and an engaged workforce. Leading, encouraging and facilitating open communication with employee on all relevant matters including managing individual and team performance against relevant performance criteria and supporting individual capability development. In addition, providing project management leadership to support key change and corporate initiatives within the Airports Operation.
You’ll have
- Highly developed people leadership skills including performance management, coaching, mentoring and development- Strong analytical and problem-solving skills as well as excellent written and verbal communication skills- Ability to use discretion and maintain confidentiality- Highest standards of personal presentation and professional conduct- Demonstrated commitment to customer service excellence and continuous improvement philosophy- Commercially focused with the ability to correctly assess the impact of decisions on business outcomes- Ability to work under pressure and meet strict deadlines in a constantly changing operational environment- A customer-centric mindset and be able to employ advanced customer recovery and resolution techniques- Proven track record of achieving KPI targets- Ability to make cost effective decisions- Proven record of successfully managing change and implementing continuous improvement activities- Demonstrated commitment to managing a safe workplace- The ability to fully commit to a rotating shift roster, covering a 24/7 operation
- Why Qantas?_
- You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully._
- There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless._
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._- We love to travel: _Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._- We have flexible leave options:_ Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees._- We’ll give you access to thousands of rewards: _Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships._- We’ll support your wellbeing: _Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan._
If you’re up for achieving the impossible, register your interest and we’ll be in touch.
Applications close: 11:59pm, Sunday 21st April
-
Airport Customer Experience Manager
1 week ago
Brisbane, Queensland, Australia Qantas Airways Limited Full timeChallenge yourself in this dynamic leadership opportunity Together we'll come together to create new and unique customer experiences Fulltime shift work opportunity, based at Brisbane AirportOur customers come first. We're constantly challenging ourselves to re-imagine our customer experience, and work to connect and build trust. Ultimately, our service...
-
Airport Customer Experience Manager
2 months ago
Brisbane, Queensland, Australia Qantas Group Full timeOn this page you can apply for Job vacancy: Airport Customer Experience Manager
-
Airport Customer Experience Manager
1 week ago
Brisbane, Queensland, Australia Qantas Airways Limited Full timeChallenge yourself in this dynamic leadership opportunity Together we'll come together to create new and unique customer experiences Fulltime shift work, based at Brisbane AirportOur customers come first. We're constantly challenging ourselves to reimagine our customer experience, and work to connect and build trust. Ultimately, our service should make...
-
Airport Customer Experience Manager
1 week ago
Brisbane, Queensland, Australia Qantas Airways Limited Full timeChallenge yourself in this dynamic leadership opportunity Together we'll come together to create new and unique customer experiences Fulltime shift work opportunity, based at Brisbane AirportOur customers come first. We're constantly challenging ourselves to re-imagine our customer experience, and work to connect and build trust. Ultimately, our service...
-
Duty Manager
2 months ago
Brisbane, Australia Brisbane Airport Hotels Group Full timeThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to...
-
Front Office Duty Manager
3 weeks ago
Brisbane, Australia Pullman Brisbane Airport Full timeCompany Description The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have a Rooftop Event Space, Executive Lounge, 532 guest rooms, 3 restaurants, and 17 meeting spaces. Located in the Brisbane Airport precinct, we are the first accommodation and event...
-
Concierge - Pullman Brisbane Airport
2 weeks ago
Brisbane, Australia Pullman Brisbane Airport Full timeCompany Description The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Bar & Restaurant, Executive Lounge and 12 meeting spaces collectively totalling 1800m2. Located at the Brisbane Airport Domestic Terminal, it...
-
Night Manager
1 week ago
Brisbane, Australia Brisbane Airport Hotels Group Full timeThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Bar & Restaurant, Executive Lounge and 12 meeting spaces collectively totaling 1800m2. Located at the Brisbane Airport precinct, it is the first accommodation,...
-
Reservations Agent
3 weeks ago
Brisbane, Australia Pullman Brisbane Airport Full timeCompany Description The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have a Rooftop Event Space, Executive Lounge, 532 guest rooms, 3 restaurants, and 17 meeting spaces. Located in the Brisbane Airport precinct, we are the first accommodation and event...
-
Reservations Manager
1 week ago
Brisbane, Australia Brisbane Airport Hotels Group Full timeThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to...
-
Concierge - Pullman Brisbane Airport
3 weeks ago
Brisbane, Australia Brisbane Airport Hotels Group Full timeThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to...
-
Finance Clerk
2 weeks ago
Brisbane, Australia Brisbane Airport Hotels Group Full timeThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to...
-
Front Office Duty Manager
1 week ago
Brisbane, Australia Brisbane Airport Hotels Group Full timeThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to...
-
Conference Attendant
4 days ago
Brisbane, Australia Brisbane Airport Hotels Group Full timeThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to...
-
Guest Service Agent
3 weeks ago
Brisbane, Australia Pullman Brisbane Airport Full timeCompany Description The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have a Rooftop Event Space, Executive Lounge, 532 guest rooms, 3 restaurants, and 17 meeting spaces. Located in the Brisbane Airport precinct, we are the first accommodation and event...
-
Concierge - Pullman Brisbane Airport
1 week ago
Brisbane, Queensland, Australia Brisbane Airport Hotels Group Full timeThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to...
-
Food and Beverage Manager
2 weeks ago
Brisbane, Australia Brisbane Airport Hotels Group Full timeThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. The Group comprises of a rooftop bar and restaurant, an Executive Lounge, 532 guest rooms, 12 meeting spaces and 3 restaurants. Located near the DFO shopping outlets, it is the first accommodation, meeting...
-
Bar Team Leader
3 weeks ago
Brisbane, Australia Pullman Brisbane Airport Full timeCompany Description The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation, meeting,...
-
Brisbane, Australia Pullman Brisbane Airport Full timeCompany Description The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have a Rooftop Event Space, Executive Lounge, 532 guest rooms, 3 restaurants, and 17 meeting spaces. Located in the Brisbane Airport precinct, we are the first accommodation and event...
-
Reservations Agent
4 days ago
Brisbane, Australia Brisbane Airport Hotels Group Full timeThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation, meeting, and event space to be...