Customer Experience

1 week ago


Brisbane, Queensland, Australia Australian Retirement Trust Full time
Be part of an inclusive and high-performing team

  • Enjoy a rewarding career move with opportunities for development
  • Make a difference with a fund that puts members first

About us


When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia's largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower.

Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.


About the role


To support our success we are looking for a CX Manager to join the Member Experience and Insights team based in Brisbane, Sydney or Melbourne.


As a Customer Experience Manager, you will make positive shifts to customer and business results by designing services and solving problems with a human lens and in line with Australian Retirement Trust's strategy.

You will utilise human-centred design methodologies to deeply understand our customers and our business needs, and design and support delivery of enhanced experiences.

This role is available as an
initial 12 month max-term/ secondment opportunity.


We are
flexible with location provided you can attend our
Brisbane,
Sydney or
Melbourne office at least once a week.


About you
If this is the right role for you, your skills and qualifications may include:

  • Experience in Service Design, Customer Experience Design, Customer Research or Strategy.
  • Demonstrated ability to effectively lead meetings and facilitate workshops to engage stakeholders, elicit outcomes and bring a diverse range of stakeholders on the journey.
  • Advanced written and oral communication skills with the ability to translate technical concepts to targeted audiences.

How you'll benefit


As part of the Australian Retirement Trust team, you'll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members.

We provide a dynamic and rewarding work environment featuring:

  • Competitive salary, bonus, and super offerings
  • Flexible work arrangements
  • Generous parental leave entitlements
  • A focus on learning and development, including study assistance
  • Volunteer and community service leave
  • LGBTQI + and disability employee networks
  • Wellbeing initiatives including Employee Assistance Program and discounted health insurance
  • An additional leave day each year on top of annual leave.
**Next steps

  • Brisbane, Queensland, Australia Customer Engagement Centre Full time

    Customer Engagement Associate - Customer Engagement CentreLove Where You WorkMetricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.As the first point of contact for our national business, you will...

  • Customer Experience

    1 week ago


    Brisbane, Queensland, Australia Scape Full time

    WHO WE ARE? Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique,...


  • Brisbane, Queensland, Australia Downer Group Full time

    Your Role:The purpose of this role is to drive customer-centric initiatives within Downer Group and ensure effective implementation of the Customer Experience (CX) framework. The Customer Experience Advisor will work collaboratively with business units, leveraging the existing framework, and championing the benefits of CX across the organisation. The role...


  • Brisbane, Queensland, Australia Swyftx Full time

    At Swyftx, we're not just building a fintech scaleup; we're shaping the future of Australia's digital currency industry. With over 700,000 users, we have our sights set high, aiming to be Australia's most trusted cryptocurrency trading platform and the next billion-dollar success story.As the Customer Experience Lead, you'll be instrumental in driving the...


  • Brisbane, Queensland, Australia Swyftx Pty Full time

    At Swyftx, we're not just building a fintech scaleup; we're shaping the future of Australia's digital currency industry. With over 700,000 users, we have our sights set high, aiming to be Australia's most trusted cryptocurrency trading platform and the next billion-dollar success story.As the Customer Experience Lead, you'll be instrumental in driving the...


  • Brisbane, Queensland, Australia Scentre Group Full time

    Our StoryScentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail...


  • Brisbane, Queensland, Australia Culture Kings Full time

    Customer Experience Specialist Brisbane, QLDCulture Kings AU – Customer Experience /Casual /On-site Who we are Culture Kings represents the relationship between music, sport, and fashion. These are the three foundation pillars upon which Culture Kings stands. Within each of these components, streetwear has underlined and evolved to become an essential...


  • Brisbane, Queensland, Australia ClearCompany Full time

    Customer Experience Consultant | Mercedes-Benz Brisbane (QLD)Mercedes-Benz Brisbane, part of the largest authorised Mercedes-Benz retail group in Australia, is seeking a dedicated and experienced Customer Experience Consultant to join our team in Brisbane. In this role, you will play a crucial part in ensuring our exceptional customer service standards are...


  • Brisbane, Queensland, Australia ClearCompany Full time

    Customer Experience Consultant | Mercedes-Benz Brisbane (QLD)Mercedes-Benz Brisbane, part of the largest authorised Mercedes-Benz retail group in Australia, is seeking a dedicated and experienced Customer Experience Consultant to join our team in Brisbane.In this role, you will play a crucial part in ensuring our exceptional customer service standards are...


  • Brisbane, Queensland, Australia Fletcher Building Full time

    There's never been a better time to join Tradelink as a Customer Experience Representative - with a clear vision and strategy in place, we're making great progress. The Tradelink Opportunity We are looking for a Customer Experience Superstar to join our team. This role primarily focuses on providing exceptional customer support for online website orders and...


  • Brisbane, Queensland, Australia Culture Kings Full time

    World famous for StreetwearCulture Kings is a premium streetwear brand with exclusivity and superiority across a wide range of genres, styles and cultures. Curated with an extensive selection of over 100+ leading street, sport, and fashion brands from around the globe, as well as World Exclusive pieces you won't find anywhere else, the Culture Kings...


  • Brisbane, Queensland, Australia Fletcher Building Full time

    Description There's never been a better time to join Tradelink as a - with a clear vision and strategy in place, we're making great progress. The Tradelink Opportunity We are looking for a Customer Experience Superstar to join our team. This role primarily focuses on providing exceptional customer support for online website orders and resolving...


  • Brisbane, Queensland, Australia CoreStaff Full time

    At CoreStaff we pride ourselves on looking after our employees, engaging with you onsite, and rewarding you for doing a great job. Feel like part of the Crew, not just another candidate sent to an assignment and forgotten about.Customer Experience OfficersCoreStaff is seeking multiple Customer Experience Officers for immediate start. Short term and longer...


  • Brisbane, Queensland, Australia Big Ass Fans Full time

    We are Big Ass Fans. Fun name, serious business. We design, manufacture and sell those awesome fans you see on The Block, Grand Designs, in airports, shopping centres, industrial warehouses, restaurants and moreAre you: Motivated to succeed and passionate about what you do? Excited about innovation, expansion and fastpaced growth potential? An enthusiastic...


  • Brisbane, Queensland, Australia Verify Consulting Full time

    Immediately available role Brisbane South Up to $140,000 plus superCustomer Experience Specialist - Asset ManagementThe ClientOur client is a mining systems company that specializes in providing integrated solutions for the mining industry to enhance productivity, efficiency, and safety. They have a suite of solutions that encompass various technologies,...


  • Brisbane, Queensland, Australia Scape Full time

    WHO WE ARE?Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique,...


  • Brisbane, Queensland, Australia Scape Full time

    WHO WE ARE? Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique,...


  • Brisbane, Queensland, Australia Culture Kings Full time

    Who we areCulture Kings represents the relationship between music, sport, and fashion. These are the three foundation pillars upon which Culture Kings stands. Within each of these components, streetwear has underlined and evolved to become an essential part of culture.Culture Kings prides itself on exclusivity and superiority offering a premium retail...


  • Brisbane, Queensland, Australia Culture Kings Full time

    Who we areCulture Kings represents the relationship between music, sport, and fashion. These are the three foundation pillars upon which Culture Kings stands. Within each of these components, streetwear has underlined and evolved to become an essential part of culture. Culture Kings prides itself on exclusivity and superiority offering a premium retail...


  • Brisbane, Queensland, Australia Residential Tenancies Authority Full time

    The role of the Manager Customer Experience is to support and contribute to the development and implementation of our new strategic initiatives, provide operational planning and oversight of frontline service delivery and empower and coach our customer experience leadership team. This role is pivotal in improving the management of operations and frontline...