![Residential Tenancies Authority](https://media.trabajo.org/img/noimg.jpg)
Manager Customer Experience
1 week ago
The role of the Manager Customer Experience is to support and contribute to the development and implementation of our new strategic initiatives, provide operational planning and oversight of frontline service delivery and empower and coach our customer experience leadership team.
This role is pivotal in improving the management of operations and frontline service delivery by empowering and coaching our leadership and frontline teams in best practice activities within a fast paced, high volume service delivery environment where the customer is central to all we do.
To be successful you will need:
- Experience in the research, development and implementation of improvement initiatives in high volume service delivery environments, ideally incorporating call centre operations
- Experience in leveraging data to analyse trends and identify opportunities and challenges
- Experience in the implementation of projects including digital/technology projects focused on improving customer channels and the overall customer experience
- Demonstrated experience in being a passionate leader who leads from the front and sees the investment in their people as key to their success
- The ability to maintain a steady approach under pressure and effectively make decisions when faced with competing priorities and strict deadlines
- High level communication, stakeholder engagement and collaboration skills
- Strong experience in a leadership role.
What we offer is:
- Brand new, beautifully designed offices at Midtown Centre on Mary St, Brisbane CBD
- A rewarding role where what you do makes a significant impact to our community and families
- Access to a variety of professional development opportunities
- A genuine environment where our culture is lived and breathed in all we do
- A highly supportive culture that values diversity and inclusion while contributing to team success.
Cover Letter
- Maximum of 2 pages
Resume
- Maximum of 4 pages
- 2 referees (made available on request)
For further information on what your cover letter should contain, please refer to the Additional information for applicants document attached.
-
Customer Experience Manager
1 week ago
Brisbane, Queensland, Australia Scentre Group Full timeOur StoryScentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail...
-
Customer Experience Manager
1 week ago
Brisbane, Queensland, Australia Transport and Main Roads Full timeExperience in leading complex initiatives that improve and enhance the customer experience across CCC communications channels. Experience in relationship management across both internal and external stakeholders focused on delivering positive outcomes against agreed programs of work. Enthusiastic communication style and interpersonal skills that supports an...
-
Customer Experience
1 week ago
Brisbane, Queensland, Australia Scape Full timeWHO WE ARE? Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique,...
-
Customer Experience
1 week ago
Brisbane, Queensland, Australia Australian Retirement Trust Full timeBe part of an inclusive and high-performing team Enjoy a rewarding career move with opportunities for development Make a difference with a fund that puts members firstAbout usWhen you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.Australian Retirement Trust is the super...
-
Customer Engagement Associate
1 week ago
Brisbane, Queensland, Australia Customer Engagement Centre Full timeCustomer Engagement Associate - Customer Engagement CentreLove Where You WorkMetricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.As the first point of contact for our national business, you will...
-
Senior Customer Experience Manager
1 week ago
Brisbane, Queensland, Australia Winson Group Full timeJoin a 2023 accredited Great Place To Work Customer Experience & Brand Alignment Create, develop, innovate, improve and implement Signet is a leading packaging company that is committed to delivering exceptional products and services, while maintaining a strong focus on customer satisfaction. We pride ourselves on our dedication to providing a superior...
-
Airport Customer Experience Manager
1 week ago
Brisbane, Queensland, Australia Qantas Airways Limited Full timeChallenge yourself in this dynamic leadership opportunity Together we'll come together to create new and unique customer experiences Fulltime shift work opportunity, based at Brisbane AirportOur customers come first. We're constantly challenging ourselves to re-imagine our customer experience, and work to connect and build trust. Ultimately, our service...
-
Airport Customer Experience Manager
1 week ago
Brisbane, Queensland, Australia Qantas Airways Limited Full timeChallenge yourself in this dynamic leadership opportunity Together we'll come together to create new and unique customer experiences Fulltime shift work, based at Brisbane AirportOur customers come first. We're constantly challenging ourselves to reimagine our customer experience, and work to connect and build trust. Ultimately, our service should make...
-
Airport Customer Experience Manager
1 week ago
Brisbane, Queensland, Australia Qantas Airways Limited Full timeChallenge yourself in this dynamic leadership opportunity Together we'll come together to create new and unique customer experiences Fulltime shift work opportunity, based at Brisbane AirportOur customers come first. We're constantly challenging ourselves to re-imagine our customer experience, and work to connect and build trust. Ultimately, our service...
-
Airport Customer Experience Manager
2 months ago
Brisbane, Queensland, Australia Qantas Group Full timeOn this page you can apply for Job vacancy: Airport Customer Experience Manager
-
Property Manager
1 week ago
Brisbane, Queensland, Australia The Onsite Manager Full timeProperty Manager - High Rise Environment:$70k Plus Entitlements:Full Time Management employment, Greater Brisbane Region:WE ARE HIRING EXPERIENCED PROPERTY MANAGER/S TO JOIN OUR MANAGEMENT TEAMThis role requires an experienced Property Manager for an ongoing assignment. The properties are all in a resort-style inner city complex of Brisbane. No Need to...
-
Customer Experience Advisor
1 week ago
Brisbane, Queensland, Australia Downer Group Full timeYour Role:The purpose of this role is to drive customer-centric initiatives within Downer Group and ensure effective implementation of the Customer Experience (CX) framework. The Customer Experience Advisor will work collaboratively with business units, leveraging the existing framework, and championing the benefits of CX across the organisation. The role...
-
Customer Experience Specialist
1 week ago
Brisbane, Queensland, Australia Verify Consulting Full timeImmediately available role Brisbane South Up to $140,000 plus superCustomer Experience Specialist - Asset ManagementThe ClientOur client is a mining systems company that specializes in providing integrated solutions for the mining industry to enhance productivity, efficiency, and safety. They have a suite of solutions that encompass various technologies,...
-
Customer Experience Lead
1 week ago
Brisbane, Queensland, Australia Swyftx Pty Full timeAt Swyftx, we're not just building a fintech scaleup; we're shaping the future of Australia's digital currency industry. With over 700,000 users, we have our sights set high, aiming to be Australia's most trusted cryptocurrency trading platform and the next billion-dollar success story.As the Customer Experience Lead, you'll be instrumental in driving the...
-
Customer Experience Lead
1 week ago
Brisbane, Queensland, Australia Swyftx Full timeAt Swyftx, we're not just building a fintech scaleup; we're shaping the future of Australia's digital currency industry. With over 700,000 users, we have our sights set high, aiming to be Australia's most trusted cryptocurrency trading platform and the next billion-dollar success story.As the Customer Experience Lead, you'll be instrumental in driving the...
-
Customer Experience Coordinator
1 week ago
Brisbane, Queensland, Australia CoAct Full timeIntroduction:CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society.Our organisational culture revolves around purpose-driven work, strong employee engagement, and a...
-
Assistant Property/Onsite Manager
1 week ago
Brisbane, Queensland, Australia The Onsite Manager Full timeAre you a proactive, detail oriented professional with a passion for real estate and tenant satisfaction? This role is for youWe are seeking an experienced Assistant Property Manager to work with our small Onsite Management team in a beautiful Riverfront location. You will be the heartbeat of our operations, ensuring everything runs smoothly and our tenants...
-
Customer Experience Superstars
1 week ago
Brisbane, Queensland, Australia Scape Full timeWHO WE ARE? Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique,...
-
Customer Experience Superstars
1 week ago
Brisbane, Queensland, Australia Scape Full timeWHO WE ARE?Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique,...
-
customer experience officers
1 week ago
Brisbane, Queensland, Australia CoreStaff Full timeAt CoreStaff we pride ourselves on looking after our employees, engaging with you onsite, and rewarding you for doing a great job. Feel like part of the Crew, not just another candidate sent to an assignment and forgotten about.Customer Experience OfficersCoreStaff is seeking multiple Customer Experience Officers for immediate start. Short term and longer...