Servicenow Technical Lead

2 months ago

Melbourne, Australia Australian Unity Full time

**Join us and let’s make a bigger difference together.**

Established in 1840, we’re Australia’s first member-owned wellbeing company. Today we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians. We employ over 7000 people and our purpose is to **Help People to Thrive**.

It’s an exciting time to be joining Australian Unity - we have grown significantly over recent years and are transforming to capitalise on further growth opportunities to help our customers and employees thrive. We operate with commercial principles and with a strong social purpose to create community value. Australian Unity is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Our Opportunity**:
The ServiceNow Technical Lead is a pivotal role dedicated to steering the strategic and technical advancement of the ServiceNow (SNOW) platform. This position offers a unique opportunity to lead a dynamic offshore development team of 2 (and scalable as needed), driving innovative solutions that enhance our business operations and deliver exceptional value to our stakeholders.

You will be the visionary and architect of the ServiceNow roadmap, expertly navigating the current state while envisioning and realising a transformative future state. You will be instrumental in managing stakeholder relationships, ensuring their needs and expectations are not only met but exceeded. Your deep understanding and extensive experience with ServiceNow will empower you to harness cutting-edge technologies, creating robust and scalable solutions that provide Australian Unity the right solution the first time that allows to future growth.

You will be accountable for defining and communicating the strategic direction of the platform, aligning it with our business goals, and fostering a culture of collaboration and continuous improvement within the team. You will be the driving force behind technical excellence, ensuring that our ServiceNow implementations are optimised for performance, scalability, and security.

Further responsibilities include but are not limited to:

- Technology leadership of the ServiceNow platform.
- Ensure the ‘configure first’ approach is always taken for requirements before considering develop solutions - also looking retrospectively to identify fixes to bring the platform to a best-in-class state.
- Work closely with the Architecture team to design technology solutions that meet the needs of the enterprise (and business platforms).
- Ensure reuse and alignment of capability and technology assets with the remainder of the business and wider organisation.
- Lead and manage the ServiceNow team, including team scaling and performance management.
- Develop strong relationships with key stakeholders across the organisation & ensure they understand the scope & value of ServiceNow so that they see us as a vital enabler of their business strategy.

**About You**:
To be successful in the role you will have the following:

- A proven track record of leading teams and managing the delivery of outcomes including experience in team-based capacity and demand management across competing stakeholders and assets.
- Deep experience building automation, Service Catalogues and Workflows using ServiceNow ITSM, HRSD, HRSD COE’s and Integration
- Working knowledge and awareness of Discovery and Service Mapping in ServiceNow.
- ServiceNow System Administrator certified
- Experience in delivering ServiceNow technologies into organisation including transition to BAU, delivering sustainable solutions using Agile delivery methods, and success metric reporting.
- Experience working closely with business leaders to identify opportunities for technology uplifting, process improvement and automation.
- Excellent communication, stakeholder management and interpersonal skills.
- Strong analytical and problem-solving skills.
- Strong skills in time and resource management.

**What’s on Offer**:
You will enjoy a range of great employee benefits and rewards including:

- Competitive salary + bonus program
- Enjoy additional yearly Well-Being and Community leave days
- 14-week paid parental leave, with equal benefit for both parents PLUS our Bump to Baby
- Employee Referral Program
- Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most
- Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
- Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more
- Available access to LinkedIn Learning courses through our great Learning platform

  • Senior ServiceNow Solution Developer

    1 week ago

    Melbourne, Victoria, Australia Servicenow Full time

    We are seeking a highly skilled and experienced ServiceNow Technical Architect to lead the design and development of complex solutions and integrations between ServiceNow and other enterprise platforms. This includes CRM, ERP, Telephony, and other IT systems.The ideal candidate will have certifications in Salesforce (e.g., Service Cloud Consultant,...

  • Technical Expert Solutions Lead

    3 weeks ago

    Melbourne, Victoria, Australia ServiceNow Full time

    Job Title: Technical Expert Solutions Lead - Financial ServicesSalary: $120,000 - $180,000 per annumAbout the Role:We are seeking a highly skilled Technical Expert Solutions Lead to join our team in the financial services industry. As a key member of our sales team, you will be responsible for providing technical sales expertise and partnering with customers...

  • AI Innovation Architect

    4 weeks ago

    Melbourne, Victoria, Australia ServiceNow Full time

    Company OverviewServiceNow is a leader in the field of cloud-based service management solutions. Our team works with customers to help them achieve their business outcomes by providing guidance and support.SalaryThe estimated annual salary for this role is $150,000-$200,000, depending on location and experience.Job DescriptionWe are seeking a highly skilled...

  • Technical Sales Expert

    3 weeks ago

    Melbourne, Victoria, Australia ServiceNow Full time

    Company OverviewServiceNow is a leading provider of cloud-based service management solutions. Our technology helps organizations streamline processes, improve efficiency, and enhance customer experiences.About the RoleWe are seeking a highly skilled Sr Advisory Solution Consultant to join our team. As a key member of our sales organization, you will be...

  • Technical Solution Architect, Enterprise Technology Leader

    3 weeks ago

    Melbourne, Victoria, Australia ServiceNow Full time

    About the Role:We are seeking a seasoned ServiceNow Technical Architect to lead the design and development of complex solutions and integrations between ServiceNow and other enterprise platforms.Key Responsibilities:Design and architect ServiceNow solutions that align with business needs and industry best practices, focusing on service management, customer...

  • Technical Solution Architect, CIWF

    1 month ago

    Melbourne, Australia ServiceNow Full time

    Job DescriptionWhat you get to do in this role: We are seeking a dynamic and experienced ServiceNow Technical Architect who can leverage their expertise in Salesforce Service Cloud to architect and implement best-in-class ServiceNow solutions. If you are a seasoned Salesforce Service Cloud Architect looking to pivot into the ServiceNow ecosystem, this is a...

  • Technical Solution Architect

    2 weeks ago

    Melbourne, Victoria, Australia ServiceNow Full time

    We are seeking an experienced Solution Consultant to join our team at ServiceNow. As a Senior Advisory Solution Consultant, you will play a key role in providing technical sales expertise and partnering with a major customer in the banking industry.About the RoleThis is an excellent opportunity to showcase your technical pre-sales consulting skills,...

  • ServiceNow Specialist Lead

    4 weeks ago

    Melbourne, Australia Deloitte Full time

    Job Requisition ID:  36216  Choice and flexibility on where, when and how you work Recognition culture to celebrate milestones and discounts at hundreds of retailers  Salary packaging – to suit your personal and financial circumstances For more than two decades, organisations around the world have been using shared services and outsourcing...

  • Enterprise ServiceNow Transformation Lead

    3 weeks ago

    Melbourne, Victoria, Australia Michael Page Full time

    About the RoleWe are seeking a highly skilled Enterprise ServiceNow Transformation Lead to join our client in Abu Dhabi. As a key member of their team, you will be responsible for architecting and implementing large-scale ServiceNow solutions that drive business transformation.This is an exciting opportunity to lead a transformation project with a top-tier...

  • Technical Sales Expert for Enterprise Software Solutions

    4 weeks ago

    Melbourne, Victoria, Australia ServiceNow Full time

    About the RoleWe are seeking a seasoned Technical Sales Expert to join our team as a Senior Advisory Solution Consultant. In this role, you will leverage your expertise in enterprise software sales to partner with a key customer in the banking industry.Job ResponsibilitiesProvide technical sales expertise and collaborate closely with sales teams to identify...

  • Technical ServiceNow Expert

    3 weeks ago

    Melbourne, Victoria, Australia Thirdera Full time

    Thirdera is a global services provider that utilizes ServiceNow to empower enterprises to unlock their business and customer workflows in the cloud through digitization and automation.We are seeking a confident, humble, and curious ServiceNow leader and developer who has experience implementing ServiceNow solutions. You will enable anyone in our client...

  • Technical ServiceNow Expert for Melbourne Operations

    4 weeks ago

    Melbourne, Victoria, Australia Thirdera Full time

    About ThirderaThirdera is a leading global services provider that leverages the power of ServiceNow to help enterprises unlock their business and customer workflows in the cloud through digitization and automation.Our team of experts, including architects, developers, consultants, designers, and project managers, work together to transform businesses and...

  • Senior ServiceNow Technical Consultant

    1 month ago

    Melbourne, Victoria, Australia Cognizant Full time

    About the RoleWe are seeking a skilled Senior ServiceNow Technical Consultant to join our team at Cognizant, where you will be responsible for implementing ServiceNow solutions that drive digital transformation for our clients.As a Senior ServiceNow Technical Consultant, you will work closely with our clients to design and implement ServiceNow deployments,...

  • ServiceNow Implementation Lead

    2 weeks ago

    Melbourne, Victoria, Australia Thirdera Full time

    At Thirdera, we're looking for a skilled ServiceNow Implementation Lead to join our team in Melbourne.We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience.About the RoleThis is an exciting opportunity to lead our ServiceNow implementation and integration development efforts. As a key member of our team, you will be...

  • ServiceNow Specialist Lead

    4 weeks ago

    Melbourne, Australia Deloitte Full time

    Job Requisition ID: 36216  Choice and flexibility on where, when and how you work Recognition culture to celebrate milestones and discounts at hundreds of retailers  Salary packaging – to suit your personal and financial circumstances  For more than two decades, organisations around the world have been using shared services and outsourcing...

  • Digital Transformation Lead

    3 weeks ago

    Melbourne, Victoria, Australia Michael Page Full time

    Embark on a transformative journey with Michael Page as a Digital Transformation Lead - ServiceNow Expert in Abu Dhabi.About the RoleWe are seeking an exceptional individual to lead our ServiceNow implementation, leveraging their expertise to drive digital transformation across the organization.Job DescriptionAnalyse complex business objectives and translate...

  • Senior Enterprise Service Architect

    3 weeks ago

    Melbourne, Victoria, Australia ServiceNow Full time

    Company OverviewServiceNow is a leading provider of cloud-based services for enterprise IT management and customer service.Salary$150,000 - $200,000 per year, depending on location and experience.Job DescriptionWe are seeking an experienced Technical Solution Architect to lead the design and implementation of complex ServiceNow solutions.Key...

  • Senior Enterprise Architect

    4 weeks ago

    Melbourne, Victoria, Australia ServiceNow Full time

    We are seeking an experienced Senior Enterprise Architect to join our team at ServiceNow. This role is ideal for someone who has a strong understanding of enterprise-level architecture and technical roadmaps.Job Description:In this position, you will lead the design and development of complex solutions and integrations between ServiceNow and other enterprise...

  • Sr Advisory Solution Consultant

    4 weeks ago

    Melbourne, Australia ServiceNow Full time

    Job DescriptionServiceNow is seeking a Senior Advisory Solution Consultant to provide technical sales expertise and partner with a key customer in the banking industry. You will offer product and solution advice during sales pursuits, utilizing world-class technical pre-sales consulting techniques to demonstrate the power, flexibility, and ease of use of the...

  • GenAI Architect

    2 months ago

    Melbourne, Australia ServiceNow Full time

    Job DescriptionThe TeamThe Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing guidance.  As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow...