Sales Operations

1 day ago

Surry Hills, Australia me&u Full time

Want to be part of one of Australia's top startups according to LinkedIn? Now is your chance...

As the Sales Operations Lead, you will report to the Head of Enablement & Operations and work to support the execution of cross-functional business priorities and improve the operational efficiency of me&u’s sales teams globally, helping the business translate complex ideas into actionable operations to deliver scalable growth.

Key Responsibilities
- Create actionable work programs with a view to improve operational efficiency and sales funnel processes across the sales, onboarding and account management teams globally.
- Manage the relationship with me&u’s Salesforce consultants and account managers to funnel requests and training requirements from stakeholders across me&u, managing all system updates, and attend monthly check-ins with salesforce stakeholders.
- Update all internal training collateral, and identify opportunities to decrease costs and improve efficiency by managing the implementation of new systems/processes within the business.
- Coordinate cross-functionally to ensure delivery of key strategic projects for me&u’s growth by running sales process project meetings, managing the sales operations coordinator/s, and controlling budgeting in relation to systems.
- Own Sales Operations reporting by designing, implementing and reviewing the reporting tools that enable sales processes and proactively communicating reports, creating dashboards and identifying issues/areas for improvement to the Head of Enablement, Operations.

Qualifications & Experience
- 3+ years Sales Analytics experience, from the payments, technology, finance (where you were across the sales/account management piece).
- Salesforce CRM experience. You don’t need to be a system admin, but you will need to have worked in the back end and understand how to map processes.
- Building GANTT charts from scratch.
- Excellent sales, reporting and analysis skills - where you take complex data and turn it into actionable insights that you communicate effectively to stakeholders.
- Proven ability to build relationships with different personalities and stakeholders cross functionally.

About the Person
- You are a change maker that never settles for the status quo. You push boundaries to create new solutions to old problems, and you do this with curiosity.
- You are comfortable in an agile fast growing space and you do this while balancing speed with purpose.
- You are warm, have amazing attention to detail, and the ability to anticipate needs. You genuinely care about helping to create value in the business through what you do.
- You take initiative, ownership and accountability over the parts of any process that you own - this means doing what you say you will do, and being able to hold others accountable to this as well.
- You are honest, open and real. You share knowledge freely and work hard to make sure everyone has as much information as possible so we can make decisions based on data and what is best in order to drive forward as a team
- You foster collaboration because you know that together we are stronger. You play for and alongside your colleagues because you know that teamwork makes the dream work.

About me&u

Founded in Australia, and catapulting into venues worldwide, me&u is the new way to order and pay, with our core focus being, improving the hospitality experience for the customer and operator alike. me&u is building a better future for hospitality, to inspire extraordinary memories.

With rapid expansion across the UK & USA, and quickly becoming the leader in Australia’s at-table ordering category, our product has been utilised across all types of venues, from bars, pubs to restaurants big and small. Backed by Australia's leading hospitality operators, you will find me&u on over 40,000 tables across the country and exploding across tables in the UK & USA. Over 10 million customers have tapped on to me&u

This is only just the beginning of our story. With exponential growth in our team and partners over the last 2 years.

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Surry Hills, NSW: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of experience do you have in using Salesforce?

**Experience**:

- Relationship management: 1 year (required)

Work Authorisation:

- Australia (required)

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