Internal Sales/customer Service/administrator

6 days ago

Surry Hills, Australia Nook Collections Pty Ltd Full time

Are you an enthusiastic and organised individual with a passion for delivering exceptional customer service? Do you thrive in a dynamic environment where you can showcase your multitasking abilities? We're seeking a proactive and detail-oriented Internal Sales/Customer Service/Administrator Rockstar to join our team and contribute to the seamless operation of our showroom. If you're ready to take on a diverse set of responsibilities and interact with clients in a positive and engaging manner, you love design and interior design, this could be the perfect role for you.

**Who we are?**

Nook Collections is an online destination for designer lighting from a range of international and Australian brands which is currently moving from online to a physical space in Surry Hills, Sydney. Our team comprises experienced professionals with over 15 years of expertise in the lighting industry. We offer our guidance and expertise to both Private and Trade Clients alike, to help them make informed decisions during the selection stage of their project.

**Key Responsibilities**:
As our Internal Sales Rockstar, you will be at the heart of our showroom operations, ensuring that orders are managed smoothly and that our clients receive top-notch service. Your responsibilities will include:
**Order Management**: Take charge of all aspects of order processing, from organisation and tracking to client updates, invoicing, and credit control.

**Logistics Coordination**: Coordinate deliveries, both incoming and outgoing, ensuring timely and accurate shipments to clients.

**System Proficiency**: Utilise your expertise with Shopify and ERP systems to streamline operations and ensure efficient order processing.

**Exceptional Customer Service**: Delight clients through post-sales interactions, follow-up calls, and addressing their inquiries with a friendly and engaging manner.

**Showroom Management**: Maintain the presentation and functionality of the showroom

**Qualifications and Skills**:
To excel in this role, you should possess:

- **Experience**: Proven experience in a similar role, preferably within the sales, customer service, or administrative. Lighting knowledge a plus but full training will be provided.
- **Organisational Prowess**: Strong organisational skills to manage orders, deliveries, and showroom inventory efficiently.
- **Communication Skills**: Exceptional verbal and written communication skills, enabling you to interact professionally and engagingly with clients and team members.
- **Customer-Centric Attitude**: A customer-first mindset, committed to providing exceptional service and addressing client needs effectively.
- **Multitasking**: The ability to juggle multiple tasks and priorities without compromising attention to detail.
- **Team Player**: Collaborative spirit to work harmoniously within our team and interact with diverse individuals.
- **Tech Savviness**:Knowledge of Shopify and ERP systems preferable.
- **Permanent Residents or Citizen considered**

If you're excited to be an integral part of our showroom's success, delivering outstanding customer service while managing internal processes effectively, we want to hear from you.

**How to Apply**:
Schedule:

- 8 hour shift

Ability to commute/relocate:

- Surry Hills, NSW 2010: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Residency requirment

**Experience**:

- Customer service: 3 years (preferred)
- Administration: 3 years (preferred)
- Internal Sales: 3 years (preferred)

Work Location: In person

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