Process Improvement Specialist

3 weeks ago

Melbourne, Australia AustralianSuper Full time

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and ultimately to deliver better outcomes for members.

**Your new role**

Reporting to the Senior Manager - Business Management & Operations, the Process Improvement Specialist, will work with colleagues across the domain to identify, document and improve processes across the Member Domain and support the implementation of continuous improvement.

Some of your duties will include:

- Assist the Senior Manager - Business Management & Operations to develop and maintain the Member Domain Process Improvement Practice
- In collaboration with colleagues, identify and implement business process improvements to increase internal efficiency
- In consultation with Member Domain colleagues, assess process gaps, determine priority of processes for documentation and improvement
- Analyse, document and improve processes across the Member Domain according to agreed priority
- Detailed analysis and assessment of improvement opportunities as advised by the Member Segments & Performance department, Member Domain and other parts of the organisation.
- Provide guidance/support to initiative owners to progress their process improvement ideas

**What you’ll need**
- 5+ years working in a general Business Analysis / Process Improvement role preferably in superannuation/marketing/communications
- Lean Six Sigma Black Belt
- Strong ability to engage and liaise with internal stakeholders
- Strong understanding of process improvement processes
- Project coordination skills and experience
- Strong written and oral communication skills
- Ability to prioritise and use initiative
- Ability to identify business risks.

**Life at AustralianSuper**

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

**What’s next**

Australian or New Zealand citizenship or Australian permanent residency status is required.

**_Progress, powered by purpose._

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