Process Improvement Analyst

3 weeks ago

Melbourne City Centre, Australia William Angliss Institute Full time

**Full-time and ongoing opportunity**:

- ** Commencing salary: $82,134 per annum plus 11% superannuation and annual leave loading**

**About the role**:
We have an exciting opportunity for an experienced Analyst to identify and oversee the Student Management System (SMS) and related process improvements to streamline and enhance system utilisation and data quality as well as minimise errors and adapt to changes in government compliance.

**Key duties and responsibilities**:

- Planning, executing, and delivering projects.
- Liaising with Technology One’s Application Managed Services (AMS) to manage SMS enhancements for improved functionality.
- Building operational capability and capacity through the development and delivery of a suite of training modules for staff.
- Collaborate with stakeholders to establish and prioritise system and process issues for review.
- Collate and analyse information and document current state process and develop system or process solution options for consideration.
- Monitor and evaluate the performance of new processes and upgraded system functionality, through user feedback and analysis.
- Please view the _**_position description_**_ for further information about the duties and responsibilities required for the role. _
- Relevant degree together with strong experience in a business analyst, project and/or student administration role; or lesser formal qualifications with substantial experience in one or more of the specified fields.
- Demonstrated capacity to evaluate complex processes and problems, identify areas for improvement and develop effective and informed solutions.
- Well developed stakeholder management skills that foster a collaborative and effective approach to ensure optimal outcomes and successful change management.
- Strong written and verbal communication skills particularly as relates to comprehensive documentation of processes, development and delivery of training resources, effective gathering of process requirements and project reporting.
- Strong IT skills including experience with complex management information systems (preferably student management systems) and a demonstrated track-record in driving their effective utilisation and optimisation.
- Demonstrated skills in the co-ordination and implementation of system and process changes.
- Demonstrated organisational skills with the ability to plan and coordinate workload effectively with limited supervision.
- Demonstrated behaviours that align with the William Angliss Institute Values.

**Employee benefits**:

- Reward and Recognition Programs
- Learning and Development Opportunities
- Myki Commuter Club
- Onsite Medical Centre
- On Campus Café and Restaurant
- Novated leasing
- Employee Counselling Services

**Applications close: Monday 1 April 2024 at 5pm**

**How to apply**:

- A current resume;
- A separate document addressing each of the **Key Selection Criteria located in the position description**. **_Please write one paragraph for each Key Selection Criteria, explaining how you meet the Selection Criteria based on your current/previous work and life experience._

**Further information**:
**About us**:
William Angliss Institute is Australia’s largest specialist centre for foods, tourism, hospitality and events education and training. The Institute operates locally and internationally, delivering short courses and VET in Schools through to Certificate, Diploma, Degree and Masters Programs across its Melbourne, Sydney, Singapore and off-shore campuses and local and off-shore workplaces.

The Institute prides itself on its passionate and dedicated people who reflect the organisation’s values:

- Personal Responsibility
- Inspiration
- Empowerment
- Community
- Expertise
- The Institute is fully supportive of the principles of Equal Employment Opportunity. Applications from Aboriginal & Torres Strait Islander peoples, people with disabilities and people from culturally diverse backgrounds are encouraged._
- The Institute is fully committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, ability sexuality, socio-economic status, gender identity or gender._

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