Ndis Intake Officer

3 days ago


South Yarra, Australia Ability Action Australia Full time

Company Description
**Welcome to Ability Action Australia**

We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults - get more out of life. Our work is much needed, vitally important and life-changing for our clients and their families.

**Job Description**:
Ability Action Australia is currently experiencing significant growth and we are seeking experienced individuals to step into our Concierge Team. As part of our Concierge team you will provide on the ground support to internal and external stakeholders, and are responsible for providing a positive and proactive service to all... from initial query, to service delivery, to supporting NDIS participants get more out of life today

You are passionate, driven to succeed and thrive on customer service, and have the ability to build and develop good working relationships. Your ability to manage multiple priorities while continuing to provide strong customer service will be the key to your success in this role.

**On a daily basis, you will**:

- Efficiently and effectively allocate referrals to ensure that NDIS participants are provided appropriate services promptly
- Work closely with all NDIS stakeholders to convert enquiries to referrals whilst maintaining exceptional customer service
- Provide guidance, support and advice to Participants and others regarding our services and the broader scheme
- Work collaboratively with operational staff and leaders to ensure a positive intake and service delivery experience
- Manage new and existing funding requests to ensure NDIS funds are available for service
- Provide high quality and individually tailored advice to participants who are navigating the NDIS
- Ensure robust case management activity with all activity entered into the system, ensuring all progress, plans, communications and interactions with participants and stakeholders are clearly documented
- A sound understanding of person-centered thinking, the principles of the NDIS and the National Disability Service Standards, with experience working within the NDIS and/or disability sector
- Experience in an intake or similar role (desirable)
- Case management or related experience
- Exceptional customer engagement skills and experience, delivering high quality, individually tailored service
- Highly developed communication and negotiation skills
- Ability to work independently, set own priorities, work to targets and respond to a changing environment
- Ability to understand and work within prescribed systems and procedures

Additional Information
- We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join Ipar, we want you to bring your whole self to work - and we value your unique contribution._
- MedHealth is committed to providing a safe and healthy work environment for all staff. As a result, all commencing workers are required to be up to date with COVID-19 vaccinations or have a valid contraindication medical certificate in accordance with the ‘Public Health (COVID-19 Vaccination of Healthcare Workers) Order 2021’. Your vaccination status may be discussed as part of the recruitment and selection process and evidence of vaccination status prior to commencing will sought._


  • Intake Officer

    7 days ago


    Springvale South, Australia Access Telehealth Full time

    **About Us** Access Telehealth is a business built by medical professionals, designed to enhance, and improve health outcomes by supporting medical practitioners and communities across Australia. We operate in 3 specialised but distinct business streams: **Access Specialist** provides rural and indigenous Australians with specialist video appointments via...


  • South Yarra, Australia United Physiotherapy Group Full time

    **Client Intake Administrator - South Yarra, VIC - Full-Time or Part-Time** **About the role** An exciting opportunity exists to join our Head Office team at United Physiotherapy Group (UPG) as an Client Intake Administrator. We are seeking an outgoing and organized individual to join our administrative team as Client Intake Administrator. In this role...


  • South Brisbane, Australia Omega Australia Full time

    **ENGAGEMENT COORDINATOR's** **SALARY- $70,000 -$80,000 plus vehicle** **Based in Brisbane City and servicing Brisbane to Logan and Ipswich areas.** Keepers Care are a Registered NDIS which was established with the vision to provide high-quality care and services to enhance participants quality of living and promote wellness, with a mission to deliver...


  • South Brisbane, Australia Neami National Full time

    Provide high quality mental health intake, assessment, triage and referral for people seeking mental health supports_ **“**_Full citizenship for all people living with a mental illness in Australian society_**”** **About the Role**: - Full Time & Part Time, Permanent positions available - CSD Level 3 From $77,655 - $83,569 per annum pro rata + Super +...


  • Wantirna South, Australia Knox City Council Full time

    **Job no**: 495687 **Work type**: Permanent Part-time **Location**: Knox Civic Centre **Categories**: Home and Community Care **Your new role** Are you passionate about supporting seniors and vulnerable communities? Knox City Council is seeking a proactive and customer-focused Community Care Intake Officer to be the first point of contact for our Community...


  • South Yarra, Australia United Physiotherapy Group Full time

    **About the job** An exciting opportunity exists to join our Head Office team at United Physiotherapy Group (UPG) as an Administrative Executive. United Physiotherapy Group (UPG) is a longstanding leading provider of high-quality physiotherapy services. As we enter an exciting period of growth and change across the disability, community and aged care...


  • South Yarra, Australia United Physiotherapy Group Full time

    **Administrative Executive - South Yarra, VIC - Full-Time or Part-Time** **About the job** An exciting opportunity exists to join our Head Office team at United Physiotherapy Group (UPG) as an Administrative Executive. United Physiotherapy Group (UPG) is a longstanding leading provider of high-quality physiotherapy services. As we enter an exciting period...


  • Tweed Heads South, Australia Your Plan Manager Full time

    **ABOUT US**: Your Plan Manager (YPM) is a leading intermediary NDIS Plan Management and Support Coordination service provider, well known across Australia. Here at YPM we provide personal, friendly service to our clients with a focus on delivering better than expected outcomes. We support full choice and control for participants and encourage them to make...


  • South Melbourne, Australia HCPA Full time

    Seeking an expert in NDIS service provision - $90k p/a + super + commissions + hybrid - Enjoy HCPA's unmatched work culture - “Making all forms of healthcare as accessible as water.”_ **About the Role**: Join our energetic team at Healthcare Providers Association in South Melbourne! We’re looking for someone who is an expert in NDIS service...


  • South West Sydney, Australia Proactive Ability Full time

    Are you an experienced **Support Coordinator** looking to work in a supported environment where workloads are **managed effectively and employees are valued?** **We are offering**: - $82,000 - $91,000 package - Prestons - South West Sydney-based. - Flexible working arrangements. **Purpose of the role**: Support people with physical, intellectual, and...

  • Ndis Plan Manager

    7 months ago


    Tweed Heads South, Australia Your Plan Manager Full time

    **NDIS Plan Mentor - Experienced Plan Manager, Hybrid Opportunity!** **Position**: NDIS Plan Mentor (Plan Management Services). **Please note**: This role would suit someone with **2+ year of experience in NDIS Plan Management** who understands all facets of the plan management role with an emphasis on participant choice and control. This role is...

  • Ndis Plan Manager

    7 months ago


    Tweed Heads South, Australia Your Plan Manager Full time

    **NDIS Plan Mentor - Experienced Plan Manager, Hybrid Opportunity!** **Position**: NDIS Plan Mentor (Plan Management Services). This role would suit someone with **2+ year of experience in NDIS Plan Management** who understands all facets of the plan management role with an emphasis on participant choice and control. This role is supported by an amazing...

  • Ndis Plan Manager

    7 months ago


    Tweed Heads South, Australia Your Plan Manager Full time

    **NDIS Plan Mentor - Experienced Plan Manager, Hybrid Opportunity!** **Position**: NDIS Plan Mentor (Plan Management Services). **Please note**: This role would suit someone with **2+ year of experience in NDIS Plan Management** who understands all facets of the plan management role with an emphasis on participant choice and control. This role is...

  • Mental Health Worker

    6 months ago


    South Yarra, Australia ermha365 Full time

    **Description**: Provide individual support to people living with mental illness - 24 hour facility Promote independence, development and confidence in others South Yarra location. SCHADS Level 3. $36.00 - $38.60 p/h plus Super and loadings About You Highly skilled and motivated individual to work alongside a high-performance multidisciplinary team in...


  • South Yarra, Australia MedHealth Full time

    **Company Description** The MedHealth NDIS division embodies the purpose of helping others to get the most out of life everyday. This critical position will support our NDIS division in achieving its business objectives and building long lasting relationships with key stakeholders across the NDIS scheme, including although not limited to the...


  • South Yarra, Australia GRP Speech Pathology Full time

    **ABOUT US** Come join us! Our team is fabulous! We are a mobile speech pathology practice and service Metropolitan Melbourne, Geelong and Bendigo. We value excellence as the standard and think outside the box to achieve holistic client-centred goals. GRP Speech Pathology help clients from ages 4 up to and including aged care in order to increase their...


  • South Yarra, Australia United Physiotherapy Group Full time

    **Casual Receptionist/Administration Assistant** position is now available at United Physiotherapy Group. United Physiotherapy Group is a longstanding leading provider of high quality physiotherapy services. Our innovative Group is dedicated to offering benchmark assessments, maintenance therapy and rehabilitation. Our physios work in aged care facilities...

  • Administration Officer

    7 months ago


    Tweed Heads South, Australia Your Plan Manager Full time

    **Administration Officer - NDIS Plan Support** **ABOUT US**: Your Plan Manager (YPM) is a leading intermediary NDIS Plan Management Service provider, well-known across Australia. Here at YPM, we provide personal, friendly service to our clients with a focus on delivering better-than-expected outcomes. We support full choice and control for participants and...

  • Clinical Lead

    3 days ago


    South Brisbane, Australia Neami National Full time

    Provide high quality mental health intake, assessment, triage and referral for people seeking mental health supports_ **“**_Full citizenship for all people living with a mental illness in Australian society_**”** **About the Role** - Full Time, Permanent - Health Professional and Supports Services Award Level 3 From $100,628 - $114,453 or Nurses Award...


  • South Yarra, Australia IPAR Full time

    **Company Description**: **Welcome to Ability Action Australia** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults - get more out of life. Our work is much needed, vitally important and life-changing for our clients and their families. This is not your average...