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Ndis Delivery Consultant

4 weeks ago

South Melbourne, Australia HCPA Full time

Seeking an expert in NDIS service provision
- $90k p/a + super + commissions + hybrid
- Enjoy HCPA's unmatched work culture
- “Making all forms of healthcare as accessible as water.”_

**About the Role**:
Join our energetic team at Healthcare Providers Association in South Melbourne

We’re looking for someone who is an expert in NDIS service provision, and has the ability to support our clients through the process of establishing an NDIS business.

As a Delivery Consultant, your mission is to create 'customers for life' by ensuring continued customer engagement and satisfaction beyond the initial sale. This role kicks in immediately after the Business Development Manager (BDM) completes a sale, making you the primary point of contact between the customer and HCPA for the entirety of their journey with us.

**Key Responsibilities**:

- Supporting clients through the full registration process to become a NDIS provider.
- Building and maintaining _“customer for life” _relationships by providing on-going tailored consulting solutions.
- Successfully identifying life cycle stage/grading of each client.
- Upsell product packages and sell service offerings.
- Consistently deliver on targets and KPIs relating to customer experience, quality, retention, responsiveness, sales, and call management.
- Building strong rapport and confidently assist clients through issues/queries, being solutions based focused.
- Assist in maintaining and growing our large accounts and supporting our clients to commercialise their business when required.

**What We Look For**:

- Strong business acumen within the NDIS service provision space.
- Experience in dealing and presenting issues and customer facing experience in a services capacity.
- Excellent communication skills.
- High level of organisation and prioritisation skills with the ability to multitask.
- Ability to develop and maintain positive relationships, and work with others in a team environment to achieve team and individual goals.
- Experience in identifying and implementing client support, transition, and or project process improvements.
- Ability to exercise independent judgement, demonstrating initiative and pro-activity towards achieving business challenges and goals.
- Ability to manage and achieve goals and targets.

**What We Offer**:

- $90k p/a + super + commissions.
- Hybrid role
- 5% additional leave loading, when taken at HCPA for work/life balance.
- Staff incentives (cash bonuses, prizes, games, and more)
- Lunch provided one day a week in the office.
- Work culture celebrations.
- Monthly team bonding nights.
- A supportive and collaborative team environment.
- Opportunity for career growth and progression within rapidly growing organisation.

If this resonates with you, we are eager to connect.
- HCPA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note only successful applicants will be contacted._