Sales Operations Analyst

6 months ago

Sydney, Australia SafetyCulture Full time

**Sales Operations Analyst**:

- Sydney- Revenue Operations - Revenue Operations /- Full-time Permanent /- Hybrid- SafetyCulture is a customer and product led SaaS company with the purpose of helping frontline teams get better every day.

We are building a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation.

Headquartered in Sydney, SafetyCulture has six offices around the world and over 70,000 customers.

About the role:
As the Sales Operations Analyst supporting the Go-To-Market teams, you will play a critical role in the business achieving their growth targets. Reporting into the Director of Revenue Operations you will identify key metrics and develop critical scorecards to assist Sales Managers, Customer success managers and Regional GMs run their business. This is a hands-on and autonomous role, you should have solid expertise in sales analytics, dashboard management and providing meaningful actionable insights aligned to business goals to drive growth or solve problems. You will be responsible for setting up the regular sales cadence and standard operating processes for GTM to maximise their sales effectiveness and the customer experience. You will ensure best practices are adopted globally and consistent reports are developed to allow meaningful reporting across the whole business.

**About you**:

- 3+ years of experience in a sales operations role, ideally in a fast growing SAAS business
- Proven experience in building effective sales operations cadences and dashboards to optimise sales performance and structure
- Excellent stakeholder management skills, with the ability to build strong cross-functional relationships and align teams toward common goals.
- Skilled communicator with the ability to communicate complex business insights, both verbally and in writing, in a clear and precise manner
- Thrive in a fast-paced environment, balancing multiple projects without losing focus
- Resourceful and committed to advocating for our customers, with a growth mindset and a passion for problem-solving as part of a team

**How you'll spend your time**:

- Identify and implement key metric reporting to support end to end sales cycle including pipeline management, opportunity hygiene, forecasting, deal size, customer onboarding, success and timely renewals
- Develop scalable reporting to all levels of sales management to demonstrate achievement towards company goals and identify areas of focus
- Run regular cadence reviews with sales and customers success managers, focusing on growth and improvement opportunities
- Resolve sales operational issues end to end in a timely manner
- Make recommendations from analysis to optimise sales productivity and drive business value
- Ensure tech stack optimisation through feedback from all levels of GTM
- Proactively identify and implement processes and reporting improvements that simplify, standardise and enable sales operational excellence

**More than a job**:

- Equity with high growth potential, and a competitive salary
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
- Access to professional and personal training and development opportunities
- Hackathons, Workshops, Lunch & Learns
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies

**Office benefits**:

- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt global offsite
- On-site gym, table tennis, board games, books library, and pet-friendly offices
- To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

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