Sales Operations Analyst

6 months ago

Sydney, Australia Lyka Full time

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time.

Today, we are proud to share we’ve served almost 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 200+ pet-obsessed and we're continuing to grow (yes, looking at you). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack

**Our Mission**

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in. At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too. Our mission is to double the average lifespan of dogs and cats by 2050.

**The Team**:
Lyka is growing and is looking for an exceptional **Sales Operations Analyst** that will be responsible for helping set up systems and processes for the Partnerships Team, our GTM launch for our Vet Partners Program and troubleshooting issues as we scale rapidly with a small team.

**Who you are**:
You will create quality, efficiency and velocity for our Partnership team by building thoughful processes and automations using our CRM and supporting tech stack. This is a fantastic opportunity to make an immediate impact and hit the ground running by helping with our GTM launch for our Vet Program. As a valued contributor of our team, you will have experience delivering projects through thoughtful analysis, while having a positive impact on the health of dogs and the planet

**What you will do**:

- Manage our CRM (HubSpot), ensuring proper data hygiene and adherence, while collaborating with internal teams to drive new automations, processes and integrations
- Work with Lyka Pack Members to identify system gaps, errors and shortcomings while developing and owning the plan for remediation
- Project manage large scale program launches, like our upcoming Vet Program, as well as system changes and process improvements by working with multiple departments and stakeholders to ensure project deliverables are clearly communicated
- Act as a trusted partner to our sales team by assisting with the development of sales plans and strategies, offering comprehensive operational and analytical support
- Identify and drive key projects across Lyka/Partnerships, ensuring the overall roadmap is aligned with overall internal infrastructure
- Create sales and channel dashboards incorporating performance metrics to showcase insights and communicate strategic recommendations (ex. analyse a particular strategy campaign, commission payment analysis)
- Live and work in accordance with Lyka’s values and principles in the workplace

**Requirements**:

- 3+ years of ever-increasing responsibility in Sales Operations, Enablement, Strategy, BizOps, or Analytics role within a B2B (ideally SaaS) company or in a top tier strategy consultancy environment
- Experience managing a CRM, preferably HubSpot
- An analytical and inquiring mind with the ability to communicate data into relevant insight
- Organised and concise: able to document and consolidate complicated issues into a clear, obtainable solutions
- Sales Enablement experience with onboarding, product training, sales resources, and internal content for team

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