Customer Service Administrator

3 days ago


Belrose, Australia Dematic Pty. Ltd. Full time

Great supportive team environment and great company culture
- Varied and rewarding role with competitive salary
- Innovative, global company based in Belrose on Sydney’s Northern Beaches

**What we offer**:
**Change your future. Start your dream career with Dematic today.**

**Why Work for Dematic?**

This is an exciting time to join Dematic. We are a global leader in the material handling industry with over 11,000 employees worldwide and over 600 employees in Australia and New Zealand. We partner with our customers to design, build, implement, and support automated system solutions for warehouses, distribution centres, and production facilities. Some of our largest customers are household names in grocery, pharmaceutical, and parcel delivery, and in the e-commerce online shopping businesses.

**What can we offer you?**

Dematic has the soul of a start-up with a culture that ensures every person can be themselves, make an impact, and have a harmonized work-life balance. We offer great benefits including:

- Generous salary + super
- Progressive and innovative global company experiencing high growth
- Employee Referral Bonus Program
- Salary packaging and novated leasing
- Corporate discounts on car rentals and IT products/accessories
- Paid Parental Leave + super - 12 weeks for primary carer/2 weeks secondary
- Study Assistance
- Annual flu vaccination
- Plus more

**Tasks and Qualifications**:
**About the role**

Based in our head office in **Belrose on Sydney’s Northern Beaches **, we currently have an exciting fulltime opportunity for a highly motivated and eager administrator to work within our Customer Service Division reporting to the Administration Manager. This is a busy position that requires a proactive and well organised administrator to field our customer calls and provide administrative support to our Customer Service division.

**The Role**

Key responsibilities include:

- Create, update and process incident and repair requests
- Liaise with internal and external customers for job allocation
- Liaise with the Field Service teams and process all related administration tasks
- Generate Customer reports on a weekly basis
- General administration duties, and reporting as directed

**What we are looking for**
- Previous experience in similar busy administrative role
- Proven ability to prioritise and manage a busy workload
- Excellent verbal communication and written skills
- Good interpersonal and relationship building skills
- MS Word, MS Outlook and Excel skills
- Outstanding ability to work within a dynamic team

**How To Apply**
- Dematic is committed to proving equal employment opportunity in all areas of employment including recruitment, selection, promotion, training etc. and in accordance with federal and state legislation, Dematic Pty Ltd (Dematic or the Company) promotes a workplace free from discrimination and harassment _.



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