Customer Service Team Leader

2 weeks ago


Belrose, Australia Healthcare Professionals Group Full time

**Benefits**:

- Around $85,000 + Super + 5% Bonus
- Great opportunity for career growth
- Hybrid working model, with staggered start times from 8-5:30 PM
- Work within a global medical device organization

**About the Company**:
A well renowned Medical Device company that specialises in supplying hospitals and healthcare professionals with the latest and finest medical solutions across Australia and New Zealand. They work alongside global brands with a human centred approach to ensure optimal patient outcomes are achieved.

**About the Opportunity**:
As the Customer Service Team Leader, you will be leading a team of seven fulltime Customer Service Coordinators, ensuring customer expectations are consistently met. The team of seven will be spread across Sydney & Brisbane offices, with the primary responsibility of your team managing consignment stock and intercompany transfers. You will be working closely alongside internal and external stakeholders, understanding the urgency of patient-on-table situations and the necessity to inspire your team to maintain clean and accurate data. You will work closely with customers and stakeholders to identify, define, prioritise, and drive plans that will bring efficiency and effectiveness to the overall business processes. This is an important role that will have a significant impact on the business and market.

**Key Responsibilities**:

- Monitor and supervise the daily tasks and functions of the Customer Service Team
- Be the key point of contact for all internal and external customer complaints, escalations and issues
- Provide leadership, coaching, and mentoring for all Customer Service team and the broader
- Customer Service Team as required
- Recruitment and selection of staff
- Management of induction program for direct reports and ongoing training and development
- Monitor staff performance against established KPIs
- Work collaboratively to remove roadblocks and create good synergies in a cross-functional environment

***

**Skills and Experience**:

- At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare, Medical or FMCG industry
- Excellent communication skills (written and oral)
- Strong attention to detail
- Ability to work well under pressure
- Order Processing experience is necessary, ideally in SAP
- Experience in managing a team
- Must have the enthusiasm and passion to learn
- Familiarity with Salesforce

**About us**

**How to Apply**:
**Job details**:

- Location
- Belrose
- Salary
- $85000 per annum, Benefits: 5% Bonus
- Job Type
- Full Time
- Ref
- BH-39697
- Contact
- Kelly-Ann Kelly-Ann Turner
- Contact phone
- +612 8877 8772
- Posted
- about 4 hours ago


  • Team Leader

    4 weeks ago


    Belrose, Australia Pillow Talk Australia Full time

    **Introduction**: Thanks for considering embarking on a journey with Pillow Talk! We call it a journey because for many of our colleagues that’s exactly what it’s been. Whether you’re interested in a horizontal or vertical career path, the opportunities at Pillow Talk are abundant - not even the sky is the limit. By way of brief introduction, we are a...

  • Team Leader

    3 weeks ago


    Belrose, Australia Pillow Talk Australia Full time

    **Introduction**: Thanks for considering embarking on a journey with Pillow Talk! We call it a journey because for many of our colleagues that’s exactly what it’s been. Whether you’re interested in a horizontal or vertical career path, the opportunities at Pillow Talk are abundant - not even the sky is the limit. By way of brief introduction, we are a...

  • Team Leader

    4 weeks ago


    Belrose, Australia Calvary Full time

    Join our dedicated care team To serve our community About the role At Calvary Corymbia, we're on the lookout for dedicated Team -Leader covering a range of shifts. If you're an experienced Team Leader eager to combine your passion for nursing with a desire, we're here to support you in crafting a career that perfectly aligns with your goals and...

  • Team Leader

    4 weeks ago


    Belrose, Australia Calvary Full time

    Join our dedicated care team To serve our community About the role At Calvary Corymbia, we're on the lookout for dedicated Team -Leader covering a range of shifts. If you're an experienced Team Leader eager to combine your passion for nursing with a desire, we're here to support you in crafting a career that perfectly aligns with your goals and...

  • Team Leader

    2 weeks ago


    Belrose, New South Wales, Australia Calvary Full time

    Join our dedicated care teamTo serve our communityAbout the roleAt Calvary Corymbia, we're on the lookout for dedicated Team -Leader covering a range of shifts.If you're an experienced Team Leader eager to combine your passion for nursing with a desire, we're here to support you in crafting a career that perfectly aligns with your goals and aspirations.About...

  • Team Leader

    2 weeks ago


    Belrose, New South Wales, Australia Calvary Care Full time

    Join our dedicated care team to serve our community. About the role: At Calvary Corymbia, we're looking for a dedicated Team Leader to cover a range of shifts. If you're an experienced Team Leader eager to combine your passion for nursing with a desire, we're here to support you in crafting a career that perfectly aligns with your goals and...

  • Team Leader

    3 weeks ago


    Belrose, Australia Calvary Full time

    Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Build your career with Calvary, supporting the provision of care to our residents. About the role The Team Leader plays an integral role in the provision of high quality care to...


  • Belrose, Australia Dematic Pty. Ltd. Full time

    Great supportive team environment and great company culture - Varied and rewarding role with competitive salary - Innovative, global company based in Belrose on Sydney’s Northern Beaches **What we offer**: **Change your future. Start your dream career with Dematic today.** **Why Work for Dematic?** This is an exciting time to join Dematic. We are a...


  • Belrose, Australia Perrigo Full time

    **Description Overview**: We have a fantastic opportunity available for an experienced Customer Service Representative to join our team based at our Belrose office in Sydney (Northern Beaches). We are the Company behind trusted brands such as Nicotinell, Nicaway, Herron Blue & Gold, Tiger Balm and Lucas Papaw Ointment. We also produce hospital and specialty...


  • Belrose, Australia Perrigo Full time

    **Description Overview**: Join our growing Customer Service team! This role is based either at our Belrose office in Sydney (Northern Beaches) or our Balcatta manufacturing facility in Perth. We are the Company behind trusted brands such as Nicotinell, Nicaway, Herron Blue & Gold, Tiger Balm and Lucas Papaw Ointment. We also produce hospital and specialty...


  • Belrose, Australia Perrigo Full time

    **Description Overview**: Based at our Belrose office in Sydney, this full time, permanent role is responsible for the management of customer interactions such as orders, enquiries, correspondence, ensuring that agreed commitments are met along with supporting the commercial sales teams with relevant administration support they require. **Scope of the...


  • Belrose, Australia Healthcare Professionals Group Full time

    **Benefits** - Global medical device company - Part-Time, Permanent Role - 3 days per week - 7am -1.45pm - $75,000-$80,000+super (based on a full time basis) - Liaising between multiple internal and external stakeholders - Parking on-site - Hybrid working model - Office located in Belrose 2085 **About the company** A well-established global healthcare...


  • Belrose, New South Wales, Australia Perrigo Full time

    Description Overview:Based at our Belrose office in Sydney, this full time, permanent role is responsible for the management of customer interactions such as orders, enquiries, correspondence, ensuring that agreed commitments are met along with supporting the commercial sales teams with relevant administration support they require.Scope of the Role: Process...


  • Belrose, Australia Healthcare Professionals Group Full time

    **Benefits** - Office is located in Belrose 2085 - Permanent part time 3 days per week - $70,000 - $80,000 + Super pro rata - 7 AM - 1:45 PM 3 days a week - you choose which! *** **About the company** A materials science company focused on improving lives through discovery, product innovation and rewarding careers for our Associates. **About the...


  • Belrose, Australia Dematic Pty. Ltd. Full time

    Change your future. Start your dream career with Dematic today. - Join a global leader at the forefront of automation, robotics and engineering - Perfect role for experienced industrial electricians or mechanical technicians - Multiple full-time roles - based across our customer sites in Sydney - Attractive salary with company vehicle, tools, laptop and...


  • Belrose, Australia Dematic Pty. Ltd. Full time

    Dematic Pty Ltd, is a world leader within the integrated logistics and material handling industry. We provide intelligent logistics solutions for manufacturing and distribution, as well as comprehensive automation and software technology solutions, tailored to our clients’ needs. Our innovative portfolio meets the demands of an ever changing supply chain...


  • Belrose, Australia KION Group AG Full time

    Change your future. Start your dream career with Dematic today. - Join a global leader at the forefront of automation, robotics and engineering - Perfect role for experienced industrial electricians or mechanical technicians - Multiple full-time roles - based across our customer sites in Sydney - Attractive salary with company vehicle, tools, laptop and...


  • Belrose, New South Wales, Australia Dematic Pty. Ltd. Full time

    Dematic Pty Ltd, is a world leader within the integrated logistics and material handling industry. We provide intelligent logistics solutions for manufacturing and distribution, as well as comprehensive automation and software technology solutions, tailored to our clients' needs. Our innovative portfolio meets the demands of an ever changing supply chain...


  • Belrose, New South Wales, Australia Dematic Pty. Ltd. (ILD-AUS) Full time

    Dematic Pty Ltd, is a world leader within the integrated logistics and material handling industry. We provide intelligent logistics solutions for manufacturing and distribution, as well as comprehensive automation and software technology solutions, tailored to our clients' needs. Our innovative portfolio meets the demands of an ever changing supply chain...


  • Belrose, New South Wales, Australia Dematic Pty. Ltd. Full time

    Change your future. Start your dream career with Dematic today. Join a global leader at the forefront of automation, robotics and engineering Perfect role for experienced industrial electricians or mechanical technicians Multiple fulltime roles based across our customer sites in Sydney Attractive salary with company vehicle, tools, laptop and mobile...