Claims Support Administrator

6 days ago

North Sydney, Australia Zurich Insurance Full time

About usAt Zurich, being a responsible and impactful business is more than a story we tell. We are passionate about our purpose to **‘create a brighter future together’**, where our voices are diverse, our behaviours are inclusive, our actions drive equity, and our people feel a sense of belonging.

There are many reasons why Zurich is the right choice for you. But perhaps the most important is the opportunity you will have to grow and thrive in your career. Working with global, diverse, and inclusive teams, you'll have the chance to develop valuable skills, explore your passions and make a positive impact beyond your role.
- About the role- As one of the world’s leading insurers and a brand that people trust, we are committed to paying claims as promptly, fairly and transparently as possible. This approach has helped us achieve a well-earned reputation for our superior claims service. Join our high performing Claims team and challenge yourself to provide our customers with outstanding service as you support our claims handlers in a sensitive and professional way.- As a more experienced member of our Claims Support team, you’ll leverage your superior administrative experience to provide a timely, effective and proactive service to our customers and our dynamic claims teams, you’ll utilise your continuous improvement mindset to positively transform our service offering; and you’ll lead and mentor more junior team members to ensure that the team and service expectations we continue to grow and evolve.You will achieve this by following best practice guidelines, Casualty Claims processes and procedures, attention to detail and by promoting the Zurich claims’ brand in the Australian Market.- Important to your success- Proven background in an administration
- Excellent written and oral communication skills
- Outstanding customer service - you take pride in your ability to connect with and delight customers
- Continuous improvement focus
- Growth mindset
- Highly organised
- Ability to and willingness to work in fast-paced environment
- Comfortable using technology & systems
- Zurich is here to support youAs you make a difference and have real impact on business outcomes, you’ll feel the support of being part of a strong and stable company. As a long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future. In return for your commitment and hard work Zurich can offer you competitive remuneration, an excellent bonus structure, an annual lifestyle payment and employee discounts. In addition, Zurich is proud of its corporate and social responsibility and offers every employee an annual volunteer day.

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