Lead Acquisition Coordinator

4 months ago

St Kilda Road, Australia Simonds Group Full time

**Job no**: 496453
**Work type**: Full Time
**Location**: St Kilda Road
**Categories**: Sales

**WHY TEAM SIMONDS?**

The Simonds story all started in 1949 with a passionate family man, Gary Simonds. He envisioned a builder that Australians could rely on to guide them through the process of crafting their perfect home. This vision remains at the heart of Simonds today with our commitment to making the Great Australian Dream a reality by placing home ownership within Australia’s reach.

Becoming part of Team Simonds means becoming part of the family. Our people are the heart of what we do. Our homes are built for the community, by the community, with a local network of employees, trades and suppliers all working towards this vision. It is this passion, dedication, and excellence that you will find on every Simonds job site, office, and display centre across the country. Today, we stand proudly as an ASX listed & leading national builder servicing customers across Victoria, Queensland, South Australia, and New South Wales.

Simonds has helped shape Australia. Few can say that. Whether we’re looking back at the homes of yesteryear, what we’re building now, or everything that’s still to come. We’ve not only shaped what Australia looks like, but more importantly, how Australia homes.

**THE OPPORTUNITY**

We are looking for **two** dedicated and personable **Lead Acquisition Coordinators** to join our team on a full-time, six month maximum term basis from our St Kilda Road Head Office. In this role, you will be responsible for contacting potential customers, nurturing leads, and guiding them through the sales funnel.

Your goal is to build strong relationships, provide valuable information, and ultimately convert leads into customers.

As a Lead Acquisition Coordinator, some of your key responsibilities include:

- Make proactive outbound calls to potential customers, introducing them to our products and services while establishing a positive first impression.
- Engage with leads to understand their needs, answer inquiries, and provide relevant and accurate information to help them make informed decisions.
- Follow up on leads generated from marketing campaigns, events, and other sources to ensure no opportunities are missed.
- Maintain accurate and detailed records of all customer interactions within the CRM system, ensuring that all information is up-to-date and accessible for the sales team.
- Work closely with the sales team to ensure a seamless handover of leads, ensuring that each prospect is adequately followed up to maximise conversion rates.
- Provide exceptional customer service by promptly addressing concerns, resolving issues, and ensuring a positive experience throughout the customer journey.
- Stay informed about the company’s products, services, promotions, to effectively communicate these to potential customers.
- Meet monthly targets for lead conversions and customer satisfaction, contributing directly to Simonds’s growth and success.

**WHO YOU ARE**

In order to be successful in this role, you will:

- Have strong sales, lead conversion, marketing and/or customer service experience.
- Have experience achieving and exceeding set sales targets and KPIs.
- Be flexible, adaptable and self-motivated in your approach to work.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust quickly and easily.
- Understand what delivering exceptional customer service across a diverse customer group entails.
- Excellent organisational skills with attention to detail.
- Be able to work independently and as part of a team.
- Have solid IT literacy, with prior use of a CRM desirable.
- Prior exposure to the construction industry or new home sales highly desirable.

**WHY JOIN US?**

Aside from a fantastic opportunity to join one of Australia's leading ASX listed residential builders, Simonds can offer you:

- Great benefits across a wide range of products and services including a generous discount on our award-winning homes as well as all the great things that go in them.
- Access to our free employee well-being program, including counselling, nutritional, financial, and legal support for both you and your immediate family.
- Access to Simonds Reward Days - receive an extra day of leave per year.
- Opportunities for professional and personal growth through our Learning and Development programs on our inhouse Simonds Learning platform.
- Generous rewards and recognition.

If this sounds like your next opportunity, we'd love to hear from you as soon as possible
- Please note: You must have unlimited Australian work rights to be considered for this role._
- Recruitment agencies, thanks for thinking of us but we've got this one covered._

**Advertised**: 21 Aug 2024 AUS Eastern Standard Time
**Applications close**:

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