Principal Manager Business Integration

3 weeks ago

Sydney, Australia NSW Government -Department of Communities and Justice Full time

**Principal Manager Business Integration**

**Location - Parramatta**

**Employment type - Temporary full-time role up to 12 months**

**Salary - $139,787 pa - $161,663 pa, plus employer's contribution to superannuation and annual leave loading.**

**Your role**

Shared Services & Customer Experience is a part of the Corporate Services Division of Department of Communities and Justice and providers transactional support in the areas of HR Payroll and Finance to DCJ and related agencies.

This role is responsible for leading and overseeing all aspects of Shared Services projects and being the advocate for the customer as their key point of contact for client escalations and business partnering. There is also a requirement to provide advice to our Executive team and senior stakeholders across Corporate Services on client engagement and project management activities.

**What you’ll do**

Act as the primary point of contact for client escalations, monitoring, resolution and driving a customer centric approach.

Lead a team responsible for developing, monitoring, delivering, and evaluating strategic projects to support Shared Services and department objectives. Drive value creation in the customer experience throughout the service lifecycle and entire shared service model.

Be the voice of the customer in shared services, customers are the focus of all that we do and we strive to provide the highest level of customer service.

**What we’re looking for**

In addition to meeting the essential criteria for the role, we are looking for:

- Experience in project management, leading medium to large operational projects
- Experience working in a Corporate Services or Shared Services environment
- Strong communication skills and time management skills
- Strong stakeholder engagement with senior managers and executives
- an understanding of SAP ERP System
- ability to work with diverse stakeholders
- ability to work across multiple projects and escalations at once

Download the **role description**.**

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

**Applications close **Thursday, 8 February 2024 at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

**_

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