Sales Operations Administrator

2 months ago

Southbank, Australia LHH (Global) Full time

**Sales **Operations **Administrator (Sydney/Melbourne)**
- In today’s marketplace, organisations are discovering the need to turn their attention inward to find their future talent. At LHH, _we advise our clients on how to succeed in the evolving world of work, helping organisations build their capabilities and individuals build better, brighter futures _through_
- career transition, career development, leadership development and assessment_. We do this _so _our clients_ _can _realise_ the untapped potential within their own workforce, resulting in increased productivity, morale, and brand affinity._
- This _Sales _Operations_ Administrator_ _is an integral part of the LHH National Sales Team_ _and is _responsible for a wide range of_ critical_ _business activities and processes that _ensure_ the _team_ run_s_ effectively efficiently and _in line with _LHH’s overall _business strategies and objectives._ _This _is an exciting and _varied _role_ which has real_ impact_ on_ the success of the busines_s_. It is a role that achieves results through_ _collaborative partnership _with the _sales team_ while _ensuring _systems_ and processes_ are optimized to support the team continue to deliver outstanding results for customers and maintain _LHH’s _market lead_ing position._
- Central to _this_ role will be_ _ensuring _regular cadence of communication and reporting_ for_ both for internal and external _stakeholders_. You will therefore bring a strong background in_ information management_, _communication _and experience working in a service oriented and customer facing business environment. _To be successful in this role,_ you will enjoy working in a collaborative and positive team environment. You will be _highly organized, _thrive on learning, _have project management experience, and enjoy streamlining work processes_. Your _communication and analytical skills_ will be highly valued as will your_ customer-centric mindset, _initiative,_ and flexibility_._

**R**eporting Relationship**s**:

- Quality Manager

**Direct Reports**:

- No

**M**ajor Responsibilities**

**Key Accountabilities**

**Sales Team Business Partnering**
- Partner with the sales team to support systems and processes at each stage of the sales-cycle.
- Manage information flow and communication within the sales team including meeting cadence and reporting.
- Identify and lead continuous improvement opportunities relating to sales operations.

**Communication** and Reporting**
- Schedule regular sales team meetings and other meetings for Sales Director
- Attend Sales and marketing meetings and ensure agendas and actions are coordinated.
- Weekly and Monthly reporting on metrics such as Appointments, new Opportunities, sales pipeline, revenue projections, open tasks and leads.
- Produce other business critical reports such as Annual Partner (client) reviews.
- Bridging Sales and Operations, facilitate clear communication, resolve queries from the Sales team, and ensure smooth collaboration for effective operational delivery.
- Monitor and reporting on customer contract status on a regular basis.
- Audit assistance in locating sales documents and contracts.

**Supporting **Client **Pursuit, **Onboarding **& Maintenance**
- Support the compilation of proposal/tender/presentation responses.
- Prepare new business terms for review and managing internal/external sign-off process and storing contracts.
- Complete vendor forms & vendor set-up documents
- Respond to privacy form compilation requests by drawing on pro-forma answers and engaging the global and local privacy team.
- As a superuser, ensuring Salesforce is used effectively to store critical client information.
- Support Sales and Marketing functions by supporting client and prospect admin and events including booking venues, recording/ reporting on RSVPs and attendance, data-cleansing and lead triage when needed.

**Compliance**
- Comply with Quality, Health and Safety requirements.
- Comply with the Group’s policies and procedures laid out in various management systems.

**Competencies we are looking **for**
- Teamwork
- Planning and Organising
- Customer Focus
- Communication (verbal and written)
- Results Focused
- Flexible

**What do you need to be **successful**
- Experience in a similar role in a fast-paced customer-centric business environment
- Strong Word, Excel and PowerPoint skills
- Ideally experience working with Salesforce
- Experience working with Pardot is a nice to have.

**About LHH**
- The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next._
- LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Ta

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