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Front Office Coordinator

2 months ago

South Yarra, Australia Attention To Dental Full time

**Front Office Coordinator - Laser and Holistic Dental**

**Company Overview**:
At Laser and Holistic Dental, we embrace a contemporary approach to dental treatment known as Holistic Dentistry. We understand that oral health is intricately connected to overall wellbeing, considering not only the teeth but also the patient's holistic health. Our aim is to provide conscious dental care that recognizes the profound connection between oral health and general wellness. We strive to identify potential risk factors for other health conditions through comprehensive dental assessments.

**Additional Benefit**:
**Position Overview**:
We are seeking a Front Office Coordinator to join our team and play a pivotal role in ensuring smooth operations and exceptional patient experiences. As a Front Office Coordinator, you will be the face of our practice, responsible for welcoming patients, managing appointments, handling administrative tasks, and providing outstanding customer service in line with our holistic approach to dentistry.

**Responsibilities**:

- Timely and courteous response to patient calls, addressing inquiries and concerns.
- Maintain a professional and empathetic tone while communicating with patients.
- Provide clear and concise information regarding appointments, treatments, and procedures.
- Ensure accurate documentation of patient details and inquiries.
- Schedule and confirm appointments efficiently, following established protocols.
- Collaborate with other team members to address patient needs and concerns.
- Uphold patient privacy and confidentiality in all interactions.
- Escalate complex issues to appropriate personnel for resolution.
- Participate in ongoing training to stay updated on practice policies and procedures.
- Contribute to a positive patient experience through effective communication.

**Requirements**:

- Excellent verbal communication skills.
- Strong customer service orientation.
- Ability to handle high call volumes and prioritize tasks.
- Familiarity with dental terminology and procedures is a plus.
- Attention to detail and accuracy in recording information.
- Willingness to participate in ongoing training and professional development.

**Please submit your resume and cover letter detailing your relevant experience and interest in holistic dentistry. We look forward to hearing from you**

Application Deadline: 28/02/2024

**Salary**: From $37.50 per hour

Expected hours: 38 per week

**Benefits**:

- Employee mentoring program

Schedule:

- 8 hour shift

**Experience**:

- Dental receptionist: 1 year (required)
- Dental assisting: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 28/02/2024

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