Accommodation Support Coordinator

4 weeks ago

South Yarra, Australia ALH Group Full time

At ALH, we believe in bringing people together and connecting locals to their neighbourhood pubs ,enabling great experiences and positive, memorable moments. We operate over 340 licensed venues, making us the country’s largest on-premise venue operator.

We’re a market leader offering a diverse range of hospitality experiences including electronic gaming, sports bars, bistros, restaurants, cafes, accommodation and nightclubs.

We work as one team to contribute to the communities we serve, and as part of the Endeavour Group we’re committed to creating a more sociable future together. If you love the idea of creating memorable hospitality experiences, then this is the place for you.
- **Fun & Professional Team Environment**:

- **Great opportunities to develop your career, with exposure across to all parts of the team**:

- **Be part of the rapidly growing Nightcap Hotels accom team**:

- **Hybrid role - Melbourne based**

**About the Opportunity**:
As the Accommodation Support Coordinator you will be managing front line venue queries related to accommodation as well as providing support to the Accommodation team with website/digital platforms, and other accommodation related administration. You will thrive in an environment where you are empowered to make autonomous decisions, whilst knowing you are also in a supportive team environment.

**A day in the life of an Accommodation Support Coordinator at ALH...**
- Looking after service desk support tickets
- General venue accommodation support requests relating to Online Travel Agents (OTA) bookings, payments and pricing
- RMS configuration set up and rate loading
- Onboarding new hotels to OTAs and various online platforms
- OTA content updates (Eg - update images and room type changes across multiple channels)
- Basic weekly and monthly reporting
- Update other online partner content and tourism platforms (EG - ATDW, Book Easy booking engine)

**What you’ll need to succeed**
- Experience (3+years) in accommodation front office preferred
- Experience with an accommodation specific platform such as an OTA or PMS preferred
- Excellent Communication skill (both Written & Verbal)
- Excellent Organisational skills
- Self Motivated to get things done
- Positive CAN do attitude
- Problem Solver

**How will you be rewarded?**
- Everyday Rewards Card which gives you access to exclusive employee discounts across Woolworths, BIG W and Endeavour Group brands (BWS, Dan Murphy’s, etc) as well as discounts at our ALH Venues
- Training and development - we pride ourselves in helping you realise your potential and give you the opportunity to be innovative
- An exciting career - as our business grows, so do the opportunities for our people
- Headspace days - no meetings company wide
- Flexible working arrangements are encouraged and our norm

**Grow with Endeavour Group**

Endeavour Group comprises a diverse range of drinks and hospitality businesses including BWS, Dan Murphy’s, ALH Hotels and Pinnacle Drinks. We are focused on growing and transforming our businesses to meet the changing needs of customers and we’re driven by a culture that puts our customers and team first.

As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation. At Endeavour Group we value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating a more sociable future - for our customers and for each other.

We’d love to hear from You

EDG #EGL

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

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