Reservations Manager
5 months ago
Located near Albert Park in St Kilda, View Melbourne is an independently owned & managed Boutique 4 Star 206 room hotel that offers:
- A dynamic and friendly work environment
- Career and professional development opportunities
- Reward and recognition incentives
We are looking for a full time Reservations Manager to join our Revenue and Front Office team.
**Key Responsibilities Include**:
- Ability to liaise closely with all the relevant Sales, Revenue, Reservations and Front Office team members on a daily basis
- Handle and process reservations and telephone enquiries
- Be detail oriented and able to manage multiple assignments simultaneously
- Be positive and engaging
- Enjoy working in a high tempo environment
- Take ownership of the Reservations Department and ensure attention to detail is upheld by both Reservations and Front Office team members
- Track travel agency commissions and voucher redemptions
- Manage group bookings, ensuring they are quoted and confirmed in a timely manner and ensure handover is conducted with Front Office for all groups prior to arrival
**About you**:
- Prior 1-2 years' experience in a 4/5 star corporate hotel
- Detailed knowledge of reservations systems including channel management software
- Excellent communications and workflow management skills
- Minimum two years in a service position or reservations position preferably at a 4 star Hotel
- Ability to clearly communicate in English both verbal and written
- Must possess gracious people and sales skills, and have a positive personality
**Why us?**
View hotels has a rich history in Victoria and has launched many careers within the industry. Our sister properties in Sydney and Brisbane offer staff discounts and benefits in great locations.
**Salary**: $72,000.00 - $76,000.00 per year
**Benefits**:
- Employee discount
- Free food
Schedule:
- Day shift
Ability to commute/relocate:
- Melbourne, VIC 3004: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Reservations: 1 year (preferred)
- hospitality & tourism: 2 years (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person
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