Scheduling and Customer Service Coordinator

2 weeks ago

Jandakot, Australia WA Custom Glass Full time

**Our Company**

WA Custom Glass is a leading provider of high-quality window and door products and installation services. With a commitment to excellence, we specialize in enhancing residential and commercial spaces with our superior products and exceptional customer service.

Our team of professionals is dedicated to delivering top-notch solutions tailored to meet our clients' specific needs. We take pride in our attention to detail, craftsmanship, and commitment to customer satisfaction.

We are seeking a highly organised and customer-oriented individual to join our team as a Scheduling and Customer Service Coordinator. In this role, you will be responsible for efficiently scheduling quotes, installations, and inspections, as well as providing excellent customer service and support throughout the process. You will work closely with various departments and team members to ensure smooth operations and customer satisfaction.

**Responsibilities**:

- Schedule quotes, installations, and inspections in a timely manner, considering availability of resources and minimizing travel time for trades and onsite measuring.
- Proactively contact customers to advise on rebookings and reworks for return trips, ensuring effective communication and addressing any concerns or questions they may have.
- Review scheduling daily to identify and fill schedule gaps, optimising efficiency and productivity.
- Coordinate with suppliers to obtain delivery dates and schedule service work to be completed, maintaining effective communication and ensuring timely completion of tasks.
- Liaise with customers to address any issues or delays, providing prompt and satisfactory solutions based on recommendations from appropriate team members.
- Work through established procedures and guidelines to streamline processes and improve overall efficiency.
- Collaborate with other WACG employees to gather relevant information and recommendations for resolving customer-related issues.
- Maintain accurate records and documentation related to scheduling, customer interactions, and service requests.
- Stay updated on product knowledge, company policies, and industry trends to effectively address customer inquiries and provide appropriate recommendations.

**Qualifications**:

- Education or training in customer service or related field is a plus.
- Proven experience in scheduling, coordination, or customer service roles.
- Excellent organisational skills with the ability to multitask and prioritize tasks effectively.
- Strong communication and interpersonal skills to interact with customers, colleagues, and external partners in a professional manner.
- Attention to detail and problem-solving abilities to identify and resolve scheduling conflicts and customer issues.
- Proficient computer skills, including experience with scheduling software and customer relationship management (CRM) tools.
- Ability to work independently as well as in a team environment.
- Adaptability and flexibility to accommodate changing priorities and work demands.
- Positive attitude and customer-centric mindset.

If you are a motivated individual with a passion for providing exceptional customer service and have excellent organisational skills, we would love to hear from you. Please submit your resume and cover letter outlining your relevant experience and why you are interested in this position.

**Why work at WA Custom Glass?**
- Strong Salary
- professional development
- Team environment
- Role comes with a scheduling assistant.

**Job Types**: Full-time, Contract

**Salary**: $70,000.00 - $75,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Retention bonus

Ability to commute/relocate:

- Jandakot, WA 6164: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (Year 12) (required)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Scheduling & Competency Coordinator - Wellbore

    4 weeks ago

    Jandakot, Australia Baker Hughes Full time

    **Scheduling & Competency Coordinator - Wellbore Constructions** **Do you enjoy being part of a successful Wellbore constructions team?** **Join our Wellbore constructions Team** We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production and increase reservoir value. Our Completions...

  • Service Advisor

    3 weeks ago

    Jandakot, Australia German Auto Service Full time

    **GERMAN AUTO SERVICE Pty Ltd** is currently looking for an **Automotive Service Advisor** to join our busy and reputable Servicing Centre in **JANDAKOT.** We are a modern automotive workshop specializing in servicing and repair of German cars like Audi, BMW, Mercedes and VW. Our focus is on providing our customers with the highest standard of service and...

  • Field Services Coordinator

    2 weeks ago

    Jandakot, Australia Baker Hughes Full time

    **Field Services Coordinator** **Would you like to be a part of our global organization?** **Do you enjoy being part of a successful team?** **Join our team** Baker Hughes has developed a comprehensive portfolio of systems and products to deliver optimal subsea solutions (SPS). That means we consistently deliver solutions that will meet or exceed even your...

  • Back of House

    3 days ago

    Jandakot, Australia Croc's Playcentre and Cafe Full time

    We are looking for an enthusiastic and motivated team member to perform Back of House (BoH) and customer Service duties at our busy Croc's Playcentre and Muffin Break Cafe in Jandakot. The preferred applicant will need to have experience in food handling and/or customer service within the hospitality industry. This is a casual position where you will be...

  • Service Delivery Coordinator

    2 weeks ago

    Jandakot, Australia Baker Hughes Full time

    **Service Delivery Coordinator (Drilling Services)** **Would you like to take ownership of a team delivering service to our customers?** **Are you passionate about optimizing client's drilling program?** **Join a team that delivers essential services** Our Drilling services Team provides industry-leading products and services that optimize the...

  • Admin / Customer Service

    2 weeks ago

    Jandakot, Australia IPA Personnel Services Full time

    **FANTASTIC PART TIME JOB IN JANDAKOT**Location: Jandakot, Perth, Western AustraliaSchedule: Monday to Wednesday (09:00 AM - 03:00 PM)PAY RATE $32 PER HOUR PLUS SUPERWEEKLY PAYStart Date: 11th April 2023End Date: September 2023Responsibilities: Responding to customer inquiries and resolving issues in a timely and professional manner Managing customer orders...

  • Project Scheduler

    3 weeks ago

    Jandakot, Australia Contract Resources Full time

    Role can be based in Brisbane, Melbourne, Sydney, Darwin or Adelaide - Oil & Gas Industry - Career Progression Opportunities Contract Resources, established in 1989, is a rapidly growing global organisation which provides specialised Industrial and Mechanical services to Refineries, Petrochemical and Industrial Plants and has offices based in Australia, New...

  • Customer Relations Coordinator

    1 week ago

    Jandakot, Australia ATCO Gas Australia Full time

    Our Customer Relations team is seeking two enthusiastic coordinators with a passion for customer service and providing excellent service delivery. This is a full-time, permanent role based in Jandakot. Your journey with ATCO: The Customer Relations Coordinator will manage customer service and internal business relations, ensuring high engagement and...

  • Service Delivery Coordinator

    2 weeks ago

    Jandakot, Australia Baker Hughes Company Full time

    BackgroundOur Oilfield Services business provides intelligent, connected technologies to monitor and control our customers' energy extraction assets. Our team provide technical expertise to meet client expectations in the provision and management of production chemicals and associated services, as applied to oil and gas production and processing. We provide...

  • Service Coordinator

    4 weeks ago

    Jandakot, Australia Avivo Full time

    Full Time Temporary 12 month Position Available$86,371 per annum plus superTemporary position for 12 months with the possibility of extension / permanencySalary package up to $18,550 to increase your take home payJandakot office location with hybrid flexible working optionsAbout AvivoAt the heart of Avivo is our steadfast belief that everyone...

  • Customer Relations Coordinator

    3 weeks ago

    Jandakot, Australia ATCO Gas Australia Full time

    **Position**: Customer Relations Coordinator **Location**: Jandakot, Perth **Employment Type**: Full-time, 12-month fixed-term (Parental Leave cover) **Job Summary** No two days are the same at ATCO. You will experience something new to keep your work fresh and exciting. The **Customer Relations Coordinator** role will lead complaint resolution, foster...

  • Customer Service Officer

    1 month ago

    Jandakot, Australia Tony Aveling and Associates Full time

    **Position Type**: Full Time **_Location_****: Jandakot, Perth WA **About the role** Reporting to the Customer Service Team Lead you will multitask to provide a range of professional support including but not limited to: - Answering a busy multiple line phone system in an expedient and friendly manner - General administrative tasks such as quote...

  • Field Service Coordinator

    2 weeks ago

    Jandakot, Australia FieldCore Full time

    **Job Summary**: The Field Service Coordinator organizes mobilization and demobilization of NAM craft employees. This includes booking travel, ensuring employees have the needed training & certifications, and keeping track of standard documents. The FSC also reconciles project travel costs. **Essential Duties & Responsibilities**: - Coordinate mobilization...

  • Customer Service Officer

    2 weeks ago

    Jandakot, Australia Tony Aveling and Associates Full time

    Position Type:Full Time_Location_*:Jandakot, Perth WAAbout the roleReporting to the Customer Service Team Lead you will multitask to provide a range of professional support including but not limited to:Answering a busy multiple line phone system in an expedient and friendly manner General administrative tasks such as quote preparation, updating internal...

  • Coordinator IT Services

    1 week ago

    Jandakot, Australia ATCO Gas Australia Full time

    **Join Our Team as a Technology Maestro: Unleash Your Innovation!** Are you ready to conduct a symphony of technology and cloud services? We are seeking a visionary Technology Maestro to coordinate our IT assets and orchestrate seamless cloud solutions, including the enchanting Azure. If you're a creative problem solver with a passion for efficiency and...

  • Customer Service Officer

    2 weeks ago

    Jandakot, Australia Tony Aveling and Associates Full time

    **Position Type**: Full Time **Location**: Jandakot, Perth WA **About us** Aveling is one of WA’s largest private RTO’s that has been providing professional and practical workforce development and training for 27 years. We are seeking a highly skilled, customer service-oriented individual to join our team. If you can _work_ autonomously, love talking...

  • Technology Services Coordinator

    1 week ago

    Jandakot, Australia ATCO Gas Australia Full time

    **Our Opportunity** We have set out on a journey towards a transformation of the Technology department at ATCO Australia. As a key driver of the organisation's success, we are committed to fostering an innovative, collaborative culture with excellence as our standard. This initiative is pivotal to our long-term success and will be driven by the recruitment...

  • Field Service Coordinator

    2 weeks ago

    Jandakot, Australia FieldCore Full time

    Job Summary:The Field Service Coordinator organizes mobilization and demobilization of NAM craft employees. This includes booking travel, ensuring employees have the needed training & certifications, and keeping track of standard documents. The FSC also reconciles project travel costs.Essential Duties & Responsibilities: Coordinate mobilization and...

  • Technical Scheduling Specialist

    2 weeks ago

    Jandakot, Australia Western Power Full time

    Technical Scheduling Specialist: Location: Jandakot Prinsep Road, WA, AU 27Apr2023Do you want to deliver work that truly matters to our community?There's never been a better time to join the energy industry At Western Power we're working towards our vision for a clean energy future and we're looking for diverse, passionate people to join our team of world...

  • Customer Service Team Lead

    3 weeks ago

    Jandakot, Australia Aveling Full time

    Aveling is one of WA’s largest private RTO’s that has been providing professional and practical workforce development and training for over 26 years. We are currently seeking an experienced Team Lead to join our team. Reporting to the Operations Manager, you will use your excellent communication, interpersonal and organisational skills to provide...