Customer Service Officer
5 months ago
**Position Type**:
Full Time
**Location**:
Jandakot, Perth WA
**About us**
Aveling is one of WA’s largest private RTO’s that has been providing professional and practical workforce development and training for 27 years.
We are seeking a highly skilled, customer service-oriented individual to join our team. If you can _work_ autonomously, love talking to and assisting clients, then _this_ is the role for you.
**What we offer**
- Holiday Bonus, an additional 20% of your wages when you take annual leave
- An extra day of leave for your birthday each year
- An extra day of leave for your health and wellbeing each year
- Onsite café with a weekly complimentary allowance and discount staff pricing
- 12% superannuation contribution
- Free access to our confidential employee assistance program for you and your family
- Modern facilities, with free parking onsite, just 20 minutes _from_ the CBD
- Supportive management and leadership
- Many amenities close by including a supermarket, chemist, medical centre and discounted gym all within a couple of minutes’ walk.
**The role**
Reporting to the Customer Service Team Lead you will provide a range of professional support including but not limited to:
- Answering a busy multiple line phone system in an expedient and friendly manner
- General administrative tasks such as quote preparation, updating internal documents (policies / procedures), preparing mail outs, issuance of certificates etc.
- Providing general administrative support to internal stakeholders
**Key Skills**
As the first point of contact, to be successful in _this_ varied and pivotal role you will need:
- A mature, adaptable, and confident approach with a high standard of presentation and professionalism
- Excellent interpersonal, communication and customer service skills
- High attention to detail and aptitude to _work_ well under pressure
- A proven ability to display initiative, multi-task, prioritise, and problem solve
- A capacity to _work_ within a close-knit team environment
- Strong Microsoft Office skills
If you would like to join our friendly team and possess the necessary skills, we would love to hear _from_ you Please _apply_ now by submitting your cover letter and resume, detailing your relevant experience.
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