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Field Service Coordinator

3 months ago

Jandakot, Australia FieldCore Full time

Job Summary:

The Field Service Coordinator organizes mobilization and demobilization of NAM craft employees. This includes booking travel, ensuring employees have the needed training & certifications, and keeping track of standard documents. The FSC also reconciles project travel costs.

Essential Duties & Responsibilities:

  • Coordinate mobilization and demobilization of field employees to ensure timely arrival to and from job sites
  • Manage and coordinate with craft employees all the logistics details related with mobs and demobs
  • Place and follow up vendor quotes requests and requisitions and ensure on time Open PO Closure
  • Codify and upload invoices related to T&L expenses for mobilizations, office services, and insurances nonbillable to customers to ensure proper payment to suppliers
  • Initiate requests and follow up on information in the GE Travel Advisory System (TAS) for craft employees
  • Coordinate mobilizations and demobilizations of field employees related to conferences, trainings, and workout events
  • Coordinate T&L logistics associated to kick off meetings, workouts as per SM guidance
  • Arrange ground transportation for field employees during outages; ground transportation should follow outage security plan and T&L guideline
  • Support contingent Craft Employees with Concur reimbursements
  • Coordinate the delivery of EPP, credit cards, IT equipment and Immigration/legal documents to field employees from office to employee location
  • Responsible of follow up on documentation including medical appointments, immigrations, and government clearances before site access for field employees
  • Lead and coordinate the daily calls to track the documentation status of the team to be mobilized
  • Tracking and updating standard documentation for all field employees
  • Tracking documents of every employee assigned to that maintenance
  • Ownership for documentation database (not yet deployed in NAM > deployment coming in H2 2021)
  • Coordinates Thirdparty vendors Document Delivery of for review and site access
  • Support craft employees with cash payments of visas or work permits
  • Support resource managers with onboarding of craft employees, for example systems training
  • Support resource managers with other clarifications to craft employees as needed
  • Occasional support to Field Engineers as per specific request from resource manager and / or special events as designated
  • Ability and willingness to work holidays, weekends and overtime as required
  • Minimal travel required
  • May be assigned other duties to help proactively drive our FieldCore vision and align with our organization's core values.

Required Qualifications & Experience:

  • HS Diploma, or equivalent
  • 2+ years relevant work experience in field operations, customer service or office administration role desired.
  • English proficiency required

Desired Characteristics:

  • Bachelor's degree preferred. Related degree considered in lieu of experience
  • Good customer service and interpersonal skills
  • Good communication, time management and organizational skills
  • Ability to multitask, coordinate, plan and assume managerial responsibilities as deemed appropriate by the Supervisor
  • Demonstrate leadership ability through decisionmaking abilities, troubleshooting, problemsolving and teamwork
  • Intermediate knowledge level of Microsoft Office (Word, Excel, Power Point, Outlook)

About FieldCore:

  • FieldCore is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law._