Technology Services Coordinator

5 months ago

Jandakot, Australia ATCO Gas Australia Full time

**Our Opportunity**

We have set out on a journey towards a transformation of the Technology department at ATCO Australia. As a key driver of the organisation's success, we are committed to fostering an innovative, collaborative culture with excellence as our standard. This initiative is pivotal to our long-term success and will be driven by the recruitment of top-tier talent to lead and execute this vision. Join us on this journey and shape the future of our Technology landscape.

Based in Jandakot, WA, and reporting to the Manager - Technology Platforms, you will oversee IT assets, software compliance and operations, ensuring high user satisfaction. You will also address service issues, manage vendors and maintain operational continuity.

**About the role**
- Efficiently manage IT assets through streamlined procurement and billing processes, ensuring cost-effectiveness and timely availability.
- Ensure compliance and optimal performance by administering software vendor contracts, renewals, and licenses accurately and on schedule.
- Enhance operational integrity by coordinating and supporting thorough and successful software and internal audits.
- Foster high user satisfaction with IT services by effectively coordinating with stakeholders and managing expectations.
- Drive vendor performance and accountability by assisting in the management of service level agreements, critical performance indicators, and service reporting.
- Proactively address major incidents, change management, and service delivery issues by liaising with business stakeholders to ensure prompt and effective resolutions.

**What we are looking for**
- Bachelor’s degree in Computer Science, Information Systems, or a related field
- ITIL qualifications in service management including the use of tools such as Service Now for CMDB
- Experience working with and coordinating major outsourcing vendor(s) activities
- Hands-on involvement in IT Change Management and CAB processes
- Solid understanding in IT Service Level Management processes
- Demonstrated experience in Asset management lifecycle

**What we offer**

**Your Impact**: Play a crucial role in high-impact initiatives that will shape the future of our organisation. Contribute to meaningful work that makes a difference in our industry**.**

**Work-Life Balance**: Enjoy a supportive and flexible environment that values your well-being and personal growth.

**Innovative Operating Model**: Contribute to the design and implementation of a cutting-edge Technology operating model. Work on initiatives that will challenge and elevate your skills in a dynamic environment.

**Collaborative Culture**: Engage with a diverse group of professionals who are passionate about technology to achieve common goals.

**Professiona**l** Development**: Access ongoing training, mentorship, and individual development opportunities. Stay at the forefront of technology trends through continuous learning.

**Our Focus on Diversity, Equity & Inclusion**

Diversity is more than a commitment at ATCO - it is the foundation of what we do. We are focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and the myriad of other characteristics that make us all different.

**Next Steps**

If you are a passionate, forward-thinking Technology professional, we want to hear from you, submit a copy of your Resume and Cover Letter by clicking ‘Apply’.

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