Customer Relations Coordinator

1 week ago

Jandakot, Australia ATCO Gas Australia Full time

Our Customer Relations team is seeking two enthusiastic coordinators with a passion for customer service and providing excellent service delivery. This is a full-time, permanent role based in Jandakot.

Your journey with ATCO:
The Customer Relations Coordinator will manage customer service and internal business relations, ensuring high engagement and customer service through communication and delivery of initiatives. This includes management of the Complaints Handling Process.

What you will contribute to:

- Complaint Management - Ensure customer complaints and claims received are investigated and resolved and that appropriate records are maintained in accordance with the Complaints Management Procedure
- Internal Relations - Develop and maintain a broad understanding of key business areas
- including Business Development, Operations and Projects
- to provide businesses with advice and support for developing and delivering customer initiatives.
- Continuous Improvement - Provide feedback and analysis to drive customer experience initiatives in accordance with business objectives and strategies.
- CRM Enablement - Involved in the ongoing implementation and management of the CRM for complaints management.
- Performance Reporting - Prepare month-end reporting on complaints and customer service initiatives.
- Safety Case - Knowledge of Safety Case requirements, compliance with directly referenced policies, strategies, plans, procedures, and instructions.

What you will bring:

- Excellent interpersonal and communication skills (oral and written), including building relationships and liaising with stakeholders at all levels and from diverse backgrounds 2-3 years of communications experience.
- Passionate about customer service and proven results-driven customer service delivery
- Strong analytical and problem-solving skills
- Intermediate computer skills, including the ability to utilise a range of information systems (MS Office & Salesforce or other CRM desirable)
- Highly organised with proven time management skills to effectively manage competing priorities and meet strict deadlines.
- Experience using customer metrics and methodologies to help guide customer experience strategy and initiatives.
- Experience in a similar industry (that is Gas, Energy).
- Familiar with customer relationship management to case manage enquiries and complaints.
- Qualifications or experience in dispute resolution and a good sense of commercial awareness

Why ATCO Gas Australia?

Always there. Anywhere. That’s us We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We never break a promise and have the courage to do the right thing, even when it’s hard. We take pride in holding ourselves to the highest standard of integrity and excellence in all that we do.

You’ll join a $22b global company with diverse products and services across energy infrastructure, housing, transportation, and renewable energy projects.

What ATCO can offer you:

- Flexible/hybrid work arrangement
- Access to corporate discounts, including health insurance, banking, and fitness clubs.
- Employee Share Purchase Plan
- Novated Lease and Car Benefits
- Become a member of the Energy West Social Club
- Access to additional purchased leave
- Access to ATCO's Employee Assistance Program

Diversity is more than a commitment at ATCO - it is the foundation of what we do. We are focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and the myriad of other characteristics that make us all different.

  • Customer Relations Coordinator

    3 weeks ago

    Jandakot, Australia ATCO Gas Australia Full time

    **Position**: Customer Relations Coordinator **Location**: Jandakot, Perth **Employment Type**: Full-time, 12-month fixed-term (Parental Leave cover) **Job Summary** No two days are the same at ATCO. You will experience something new to keep your work fresh and exciting. The **Customer Relations Coordinator** role will lead complaint resolution, foster...

  • Customer Relations Coordinator

    3 weeks ago

    Jandakot, Australia Page Personnel Full time

    Opportunity to work in the evolving energy sector - Chance to heighten and massively develop your customer service skill **About Our Client**: Are you looking for a dynamic and innovative energy solutions provider? Look no further! My client has realised the importance of adopting eco-friendly solutions that deliver long-term benefits. With a rich history...

  • Customer Relations Representative

    3 weeks ago

    Jandakot, Australia ATCO Gas Australia Full time

    ATCO's Australian operations are headquartered in Perth, Western Australia and specialise in creating innovative, customer-focused energy and infrastructure solutions. Our Customer Relations team has an opportunity for a new team member who has a passion for customer service and dispute resolution. This is a full time, 6 month fixed term contract with the...

  • Scheduling and Customer Service Coordinator

    2 weeks ago

    Jandakot, Australia WA Custom Glass Full time

    **Our Company** WA Custom Glass is a leading provider of high-quality window and door products and installation services. With a commitment to excellence, we specialize in enhancing residential and commercial spaces with our superior products and exceptional customer service. Our team of professionals is dedicated to delivering top-notch solutions tailored...

  • Field Service Coordinator

    2 weeks ago

    Jandakot, Australia FieldCore Full time

    **Job Summary**: The Field Service Coordinator organizes mobilization and demobilization of NAM craft employees. This includes booking travel, ensuring employees have the needed training & certifications, and keeping track of standard documents. The FSC also reconciles project travel costs. **Essential Duties & Responsibilities**: - Coordinate mobilization...

  • Field Service Coordinator

    2 weeks ago

    Jandakot, Australia FieldCore Full time

    Job Summary:The Field Service Coordinator organizes mobilization and demobilization of NAM craft employees. This includes booking travel, ensuring employees have the needed training & certifications, and keeping track of standard documents. The FSC also reconciles project travel costs.Essential Duties & Responsibilities: Coordinate mobilization and...

  • Gas Inspection Coordinator

    2 months ago

    Jandakot, Australia ATCO Gas Australia Full time

    Your journey as an Administration Coordinator Using your excellent organisation skills, strong attention to detail, and leadership qualities, you will lead the Gas Inspection Administration Team in providing professional administrative services to support the Gas Utilisation Inspection Team. This includes supporting your team to maintain various business...

  • Marketing Coordinator

    2 weeks ago

    Jandakot, Australia AVELING Full time

    Aveling is one of WA's leading private training providers, known for our innovation, outstanding customer service and commitment to continuous improvement. As we continue to grow the Aveling brand and diversify our extensive online and classroom course portfolio, we have a fantastic opportunity for an experienced and passionate Marketing Coordinator to join...

  • Supply Chain Operations Coordinator

    2 weeks ago

    Jandakot, Australia Western Power Full time

    Supply Chain Operations Coordinator: Location: Jandakot Hope Road, WA, AU 17 Aug 2023Do you want to deliver work that truly matters to our community?There's never been a better time to join the energy industry At Western Power we're working towards our vision for a clean energy future and we're looking for diverse, passionate people to join our team of world...

  • Marketing Coordinator

    2 weeks ago

    Jandakot, Australia AVELING Full time

    Aveling is one of WA's leading private training providers, known for our innovation, outstanding customer service and commitment to continuous improvement.As we continue to grow the Aveling brand and diversify our extensive online and classroom course portfolio, we have a fantastic opportunity for an experienced and passionate Marketing Coordinator to join...

  • Field Services Coordinator

    2 weeks ago

    Jandakot, Australia Baker Hughes Full time

    **Field Services Coordinator** **Would you like to be a part of our global organization?** **Do you enjoy being part of a successful team?** **Join our team** Baker Hughes has developed a comprehensive portfolio of systems and products to deliver optimal subsea solutions (SPS). That means we consistently deliver solutions that will meet or exceed even your...

  • Operations Coordinator

    7 days ago

    Jandakot, Australia Remondis Australia Pty Ltd Full time

    Who we are REMONDIS is one of the world's largest recycling, service and water companies. We’re a privately-owned family company headquartered in Germany, with over 40,000 employees and operations on four continents. We’ve been here in Australia since 1982. With over 1,100 employees and 39 business locations in Australia, we serve more than 24,000...

  • Maintenance Coordinator

    3 weeks ago

    Jandakot, Australia Protech Warehousing & Manufacturing Full time

    **New site and Facilities**: - **Ongoing Career development**: - **Production facility** Our client is seeking individuals who can enhance their company and drive it towards greater success. With a widespread global presence, they have emerged as one of the most rapidly expanding food-technology enterprises in the FMCG industry!" They are now on the look...

  • Service Delivery Coordinator

    2 weeks ago

    Jandakot, Australia Baker Hughes Company Full time

    BackgroundOur Oilfield Services business provides intelligent, connected technologies to monitor and control our customers' energy extraction assets. Our team provide technical expertise to meet client expectations in the provision and management of production chemicals and associated services, as applied to oil and gas production and processing. We provide...

  • Auction Coordinator

    1 week ago

    Jandakot, Australia Grays Full time

    **Auction Coordinator** Grays currently has a fantastic opportunity to join our friendly and motivated team as an onsite Auction Coordinator. In this position you will attend vendor sites to prepare for and coordinate online auctions with the goal of ensuring a smooth and timely auction process. **In this role you will be responsible for**: - Detailed...

  • Hseq Coordinator

    2 weeks ago

    Jandakot, Australia REMONDIS Australia Full time

    **Who are we?** REMONDIS is one of the world’s largest recycling, service and water companies. With 1,100 employees and 38 business locations, REMONDIS has been operating in Australia for 40 years, now servicing more than 24,000 commercial and industrial customers. We work collaboratively with customers and local authorities to deliver innovative, safe...

  • Facilities Maintenance Coordinator

    6 days ago

    Jandakot, Australia Protech Warehousing & Manufacturing Full time

    **New production facility**: - **Global company**: - **Growth opportunities** Our client have recently opened its operations in Western Australia. With a global presence, they have become one of the fastest growing food-technology companies in the FMCG industry! They are now on the look out for an enthusiastic _**Facilities Maintenance Coordinator **_to...

  • Land Management Coordinator

    2 weeks ago

    Jandakot, Australia ATCO Gas Australia Full time

    **Position**: Land Management Coordinator **Location**: Jandakot **Employment Type**: Full-time/Permanent **About the role** - Provide land management advice across the business and maintain relevant land ownership information regarding ATCO Gas Australia’s gas pipelines and related assets across the gas distribution network. - Liaise with land owners,...

  • HSEQ Coordinator

    4 weeks ago

    Jandakot, Australia Remondis Australia Pty Ltd Full time

    Who are we? REMONDIS is one of the world’s largest recycling, service and water companies. With 1,100 employees and 38 business locations, REMONDIS has been operating in Australia for 40 years, now servicing more than 24,000 commercial and industrial customers. We work collaboratively with customers and local authorities to deliver innovative, safe and...

  • HSEQ Coordinator

    2 weeks ago

    Jandakot, Australia Remondis Australia Pty Ltd Full time

    Who are we? REMONDIS is one of the world's largest recycling, service and water companies. With 1,100 employees and 38 business locations, REMONDIS has been operating in Australia for 40 years, now servicing more than 24,000 commercial and industrial customers. We work collaboratively with customers and local authorities to deliver innovative, safe and...