Administration Officer

3 weeks ago

Brunswick, Australia Seed Psychology Full time

We are a well-established boutique private psychology practice located in the heart of Brunswick. We are looking for a vibrant, caring and mature-minded person to join our administration team.

We are looking for a person to work on a casual basis with a minimum of 15-20 hours a week. The practice opening hours are between 9-6pm Mon-Thurs, 9-6pm Friday, and Saturdays as required.

We are a well-established boutique private psychology practice located in the heart of Brunswick. We are looking for a vibrant, caring and mature-minded person to join our administration team.

We are looking for a person to work on a casual basis with a minimum of 15-20 hours a week. The practice opening hours are between 9-6pm Mon-Thurs, 9-6pm Friday, and Saturdays as required.

**Key Responsibilities and duties include**:

- Meet and greet patients with exceptional customer service and delivery of quality, warmth and compassionate service to health professionals and clients
- Manage psychologists’ schedules with diary and patient management across multiple locations
- Manage client appointments for consultation and referrals
- Client invoicing and billing via Halaxy practice management software system
- Other tasks and responsibilities required by our specialists
- Promotional work (as required) to businesses locally
- Liaising with clients, internal and external health professionals.
- Ability to provide administrative support to the Clinical Team Leader and Managing Directors as required
- General office support which may include a variety of tasks including database creation and management, document preparation, research and writing tasks, data reporting, digital marketing, updating websites etc

**Key Selection Criteria**

**Essential Skills**
- Exceptional time management and organisational skills
- Exceptional communication skills (both written and verbal)
- The ability to provide outstanding customer service with professionalism and empathy
- Be able to work autonomously and within a small team
- Excellent attention to detail, ability to multitask and willingness to learn
- Strong data entry skills
- Strong computer skills particularly using Windows/Microsoft, Excel, Google suite

**Highly Desirable Skills**
- Knowledge of mental health terminology (desirable)
- Prior experience with practice management software with Halaxy highly regarded
- Previous experience working with Medicare and health funds billings
- Flexibility to work at peripheral sites if required
- Experience in digital marketing, and website updates

**Job benefits**
- Be supported by our Office Manager and the team of administration staff
- The ability to share your ideas and grow the practice in collaboration with other staff
- Professional Development and training opportunities throughout the year
- Flexible working conditions & convenient location and easily accessible by public transport
- Be part of a practice that contributes and supports positive change in the community
- Be part of a warm and positive team culture with fantastic social events throughout the year

**Closing Date 2 March 2023.

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