Workforce Planning Specialist

2 weeks ago

Brisbane, Queensland, Australia Flight Centre Travel Group Full time
About the Opportunity

At Flight Centre Travel Group, our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel. As a Workforce Planning Specialist, you will champion the engagement and development of the Workforce Planning Rostering system and provide proactive customer service and support, while maintaining a focus on the day-to-day functionality of the system.

Key Responsibilities
  • Develop, coordinate and assist in maintaining rosters for employees covered by the Flight Centre Agreement, General Retail Award, Clerical Award, Finance Award and other legislative instruments in line with contractual requirements
  • Deliver and analyse daily data reports to Workforce Planning Team
  • Optimise rostering practices while working with Leaders to implement effective roster patterns to match business requirements and minimise pay risk
  • Manage and prioritise individual workload in conjunction with supporting other team members to ensure a high level of customer support, compliance, and system reporting
  • Work cohesively to achieve the goals of the Workforce Planning Team and FCTG with the ability to recognise and understand the viewpoints and priorities of others and the team
  • Develop and facilitate training sessions with Retail Leaders to ensure roster compliance, knowledge and understanding of the awards and obligations under the Flight Centre Agreement (EBA) and other relevant provisions to rostering and overtime
Requirements
  • Minimum 12 months' experience in rostering/workforce planning and/or payroll
  • Experience with a rostering system - Humanforce/TimeTarget systems experience is highly desirable
  • Highly organised approach to work
  • Multi-tasks by managing a range of tasks & activities on a daily basis
  • Prioritise and manages time effectively
  • Ability to work unsupervised whilst achieving outcomes within a team environment
  • Strong focus on customer service responding to internal customer queries
  • Strategic and effective communication skills in a multi-disciplinary/geographically dispersed environment
  • Demonstrated ability to successfully communicate, negotiate and influence objectives with stakeholders
  • Relevant business qualification
  • FCTG/Travel and Tourism industry experience is a bonus
What's in it for you
  • On target earnings of $65,000 pa + super and annual bonus
  • Generous travel discounts on flights, hotels, cruises and travel insurance for you, your family and friends
  • Regular awards nights, social events, and the opportunity to attend our Global conferences (Lisbon in 2024, Los Angeles in 2025)
  • Ongoing training and personal development
  • Discounted health insurance with BUPA plus other financial, wellness and exclusive retail services
  • Paid parental and volunteer leave
  • Employee share plan
  • Access to internal 24/7 gym, fitness classes and beauty services
  • Global career opportunities in a network of brands in over 20 countries
  • Mental health support and Employee Assistance Program for staff and family
  • Proud diversity and inclusion practices, and Corporate Social Responsibility program supporting the environment and nominated charities through Workplace Giving, volunteering and fundraising
  • Find our full list of benefits here: https://www.fctgcareers.com/why-work-with-us/benefits-in-each-country/australia

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